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Customer Service Manager

Murfreesboro, Tennessee, 37130, United States
March 11, 2011

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Vincent P. Angelica

**** *. ********** **** 615-***-****

Murfreesboro, TN 37130

Summary of Qualifications

Versatile self-starter and quick learner with over twenty years experience

in manufacturing production in both small and large corporations.

Significant strengths in material planning, scheduling, procurement,

inventory control, customer service, MRP, Bills-Of-Materials, incoming

receiving and shipping logistics, in computerized inventory systems

Professional Experience

Tennessee Wine and spirits, Nashville, TN 2009-2011

Inventory Planner/Buyer/Shipping Logistics

. Develop the inventory plan and forecast for all stocked products.

. Work with Executive Management to determine appropriate inventory level


. Initiate/issue purchase orders for all products, domestic and

international. Maintain all import documentation. Resolve all

supplier/broker issues.

. Monitor/track all products thru delivery. Communicate/report status to

Executive Management and Warehouse Manager.

. Receive all products into the computerized inventory system.

. Review and approve all vendor invoices for correct pricing, investigate

any variances.

. Process all supplier invoices into the accounts payable computerized


. Maintain all purchasing records and files per company procedure.

. Complete and submit monthly Marine Insurance declaration to the Wine and

Spirits Shippers Association.

. Monitor and compare transportation costs to obtain best pricing.

Biomimetic Therapeutics, Franklin, TN 2007-2009

Sr. Production Planner/Shipping Logistics Coordinator/Warehouse Manager

. Develop the purchasing and production plan for all raw materials,

components, sub assemblies and finished product.

. Responsible for inventory management (raw materials thru finished goods).

. Plan/schedule/coordination of contract commercial and clinical

manufacturing, facilities, all aspects of products thru the production


. Initiate purchase requisitions for all manufacturing supplies and

components, track thru delivery.

. Review and approve vendor invoices.

. Facilitate interaction between departments to assure timely release of


. Coordinate/schedule/track/produce documents for the domestic and

international shipping logistics of all components and finished goods

between vendors, sub contractors, distributors and clinical sites.

Cubic Transportation Systems, Tullahoma, TN 1995-2007

Sr. Production Planner (1995-2007)

. Prepare production schedules, maintain daily status reports;

project/monitor/develop delivery schedule.

. Control and report on all phases of production development, repairs,

build status and shortages.

. Chaired weekly status/materials production meeting.

Vincent Angelica Page 2

Professional experience

. Responsible for Customer Service forecasting, purchase requisition

approval, inventory levels ($3 - $4 million), held inventory accuracy at

98% with 4 to 5 minimum inventory turns annually and BOM accuracy in the

Cincom MRP system.

Operations Manager - Customer Service (1996-2002)

. Coordinate and control all internal activities/groups, materials planning

(JIT), scheduling, and expediting to ensure timely material deliveries,

maintained a 97% on time customer delivery or better monthly and shipment

schedules to meet customer requirements.

. Direct supervision/training of ten (10) employees.

. Oversee the day-to-day operations involving materials planning,

purchasing, manufacturing, stockroom, circuit card repair depot with a

maximum seven business day turn around time, receiving and shipping


. Develop/write/implement and streamline policy and procedures using

continuous improvement techniques, root cause analysis.

. Oversee and coordinate cycle count and physical inventory activities.

Allied-Signal Aerospace Company, Test Systems Division, Teterboro, NJ


Sr. Production Buyer/Planner

. Acquisition of materials from outside and internal sources.

. Contact vendors, obtain quotes, negotiate price, track material delivery

and expedite as needed, locate/source new vendors, maintain system vendor

records information.

. Maintain and update master BOM structures, maintained a 99.8% accuracy.

. Meet pre-determined production schedules; expedite purchased material and

manufacturing process to ensure same.

. Ensure that all assigned material is delivered/updated to the latest

approved configuration by monitoring and determining disposition of all

related ECN activity and appropriate actions.

. Strong understanding of MRP (SAP), TQM, and experience with inventory

control systems.


B.S.E.E.T. Degree, Fairleigh Dickinson University, Teaneck, NJ

Electronic Technology Certificate, Metropolitan Technical Institute,

Saddlebrook, NJ

A.A.S. Degree, Bergen Community College, Paramus, NJ

Professional Development

Excel APICS Inventory Management

Communications Word Perfect

Negotiation Skills Workshop Human Relations

Microsoft Project Continuous Improvement

Principles of Supervision Supervisory Development

Root Cause Analysis Lean Manufacturing / JIT

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