Project Manager Customer Service

LORI O'NEAL

***** **** ***** **

Everett, Washington 98208

425-***-****

abhbtc@r.postjobfree.com

Experience:

**** - **** **********, ***. *******, WA

Director of Operations

. Project Manager of three simultaneous multi-family new construction

projects with total contract values in excess of $3.7 million.

. Responsible for all commercial division purchasing, scheduling and

inventory management.

. Managed scheduling, purchasing and customer service personnel for

the residential division.

. Reviewed and approved monthly construction pay applications and

contract change orders.

2002 - 2008 WESTCOTT HOMES BOTHELL, WA

Sales Director

. Successfully negotiated the Purchase and Sale Agreements and closed

over 600 single family residential homes generating gross revenue

in excess of $186 million.

. Project Manager of the Design/Build of a 1150 square foot in house

Design & Media Center.

. Managed Design Center operations, generating revenue in excess of

$625,000 in the first year achieving a gross profit of 40%.

. Implemented Buyer Webview -buyer option and upgrade on-line

shopping website.

. Team leader for a 6800 square foot tenant improvement project.

. Reviewed and approved new home plan designs and determined plat

specifications and buyer options.

. Managed six Homeowner Associations and conducted the HOA turnovers.

2000 - 2001 RITEWAY CONSTRUCTION COMPANY SEATTLE, WA

Construction Project Manager

. Responsible for all aspects of window and door installation

projects as the primary sub-contractor for Home Depot and Lowes.

. Scheduled and supervised all door and window installation crews

averaging seventy-five installations weekly.

. Estimated, designed and supervised residential remodel projects.

1996 - 2000 J.W. ENGLISH COMPANIES SCOTTSDALE, AZ

Development Project Manager and District Manager

. Responsible for all aspects of development for multi-family and

condominium new construction projects. Included individual

portfolio values in excess of thirty million dollars.

. District Manager of on site management operations for 558 multi-

family units.

. Project Manager of the simultaneous build project of 330 multi-

family units and 102 condominiums.

. Managed twenty plus member project teams.

. Responsible for preliminary and final approval of site plans,

elevation and floor plan designs, site amenities packages,

specifications and buyer options, sales and leasing office design,

graphics, marketing and advertising.

. Reviewed and approved CC&R's, Condominium Declaration and By-laws,

Articles of Incorporation, Community Policies and Public Report.

1991 - 1996 P.B. BELL ASSET MANAGEMENT SCOTTSDALE, AZ

Involved in all aspects of property management and on site operations,

including budget preparation, cost control, staff training, sub-

contractor scheduling, accounts payable/receivable, rent

reconciliation/collection, resident relations, marketing and

advertising.

1986 - 1990 RICHARD JAMES REALTORS BELLEVUE, WA

Involved in all phases of residential sales and marketing and land

development with emphasis on new construction. Performed price and

market analysis and presented recommendations to builders, sellers and

financial institutions to obtain construction financing.

Achievements:

. New Home Trends Top Twenty Builder 2007/08

. Arizona Multi-housing Association Apartment Manager of the Year

nominee 1992/93 and 1995/96

. Arizona Multi-housing Association Grand Award Winner 1994/95

. Four time recipient of Top Salesman of the Month Award

Education:

BELLEVUE COMMUNITY COLLEGE

LAKE WASHINGTON TECHNICAL COLLEGE

ROCKWELL INSTITUTE

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