Customer Service Management
Resume:
Clauette Burstion Contact
Tel : 404-***-**** or
e-mail : *********@*****.***
Address
**** ****** ****** #**, *****, NY 10452
Qualifications
I am highly proficient in Microsoft Office : Outlook, Excel, Access, and Power
Point. I have extensive experience with office equipment such as scanners, fax
machines, and photocopiers. I type 70 wpm and have the ability to quickly learn
internal systems. I am a well-organized and motivated professional who is
dedicated to delivering quality results. I am seeking to benefit an organization
in achieving administrative excellence and continue to improve, grow and
contribute as much value as I can.
Education
Associates in Paralegal Studies
CUNY - Bronx Community College
Bronx, NY
Work Experience
AMTC, Tyrone, GA
March 2004 to Present
Call Center Representative
Exceptional customer service skills
Self-motivated team player
Manage multi-lined phone system
Schedule and maintain calendars of appointments, meetings, and travel itineraries;
coordinate related arrangements.
Provide training, mentor and act as leader to other call center representatives
Answer inquires over phone and in person
Social Security Administration, Atlanta, GA
September 1998 to Present
Office Automation Assistant
Maintain attendance records for Attorney Advisors, Paralegal Specialists, Program
Analyst and Regional Office Members of Management
Ability to adapt to new ideas and situations
Receiving visitors
Prepare correspondence and materials for management and staff
Collect, compile, prepare and maintain reports, records, files and data
Maintain computer databases to organize and store legal information
Develop and process Attorney Fee Requests
Certify Travel Expense Requests for Regional Office Staff
Open, sort and distribute incoming correspondence
Requisition supplies, maintenance, equipment and other services
Internal Revenue Service, Chamblee, GA
February 1996 to September 1998
Data Transcriber
Performed extensive computer data entry to accurately produce a high-volume of
materials for Tax Examiners
Prepared correspondence and materials for management and staff
Assisted other departments with special projects
Bronx Psychiatric Center, Bronx, NY
June 1984 to July 1995
Keyboard Specialist
Processed Labor and Employee Relations actions
Maintain attendance records
Answered incoming calls and took accurate messages
Prepared correspondence and materials for management and staff
Recorded and transcribed minutes of meeting
Prepared highly detailed and accurate Investigative Incident Reports
Performed faxing, photocopying and filing duties
Answered incoming calls and took accurate messages
Contact this candidate