Customer Service Manager

Chiquita K. Walker-Jelks

**** ****** **. 770-***-**** Hm

Lithonia, GA 30058 **********@*****.*** 678-***-**** Cell

CAREER OBJECTIVE

Obtain a position in an organization seeking an individual with strong interpersonal and

service skills.

SKILLS

Interpersonal

Over 10 years experience in professional customer service relations.

Maintain courtesy and professionalism in conflict resolution when dealing with

customers and/or employees.

Maintain and establish relationships with current and potential clients through

face-to-face and phone interaction.

Always deliver high level of service when dealing with customers and/or

employees. Recognized for excellent performance and product knowledge within

first six months at previous employment

Strong team player with ability and self-motivation to work independently.

Communication

Obtained professional written and oral communication training for management

position

Strong ability to adapt to diverse work environment

Presentations

Experience and comfortable in making public and group presentations: groups up

to 50 people.

Technical

High cash-handling experience

Experience and knowledge in research with preparation of factual and procedural

reports, papers and memo

Superior problem solving skills

Attentive to detail and organization

EDUCATION

Bachelors of Science in English Education, Kennesaw State University, expected

December 2012

WORK HISTORY

Oasis Bowl, Manager 2009-2011

Internal Revenue Service, Data Transcriber 2007-2009

SunTrust Bank, Teller Coordinator 2003-2006

Gary’s Delivery Service, Manager 1998-2003

COMPUTER SKILLS

MS Word, Excel, Power Point, Internet Savvy, Outlook

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