Customer Service Medical

April Almeida

**** *. ********* ***.

Hawthorne, CA

(H) 424-***-****

(C) 424-***-****

***********@*****.***

My name is April Almeida and I am a fulltime student and mother of two. I

have over 5 years experience in the medical field. Within just a few short

months I will have my A.A. in Healthcare Administration and Medical

Records. I also have approximately 10 years experience in Customer Service.

My key competencies include:

. Teamwork

. Responsible

. Commitment to career

. Career motivation

. Decision making

. Communication

. Leadership

. Honor and Ethics

. Problem solving

. Organization

. Able to Communicate in English, Spanish, and Brazilian Portuguese

Currently I am looking for fulltime work so that I can gain some hands

on experience and knowledge in the new career path I have chosen. Please

feel free to contact me at your earliest convenience. I assure you that

I will not disappoint.

Sincerely Yours,

April Almeida

April Almeida

4097 W. Rosecrans Ave.

Hawthorne, CA

(H) 424-***-****

(C) 424-***-****

***********@*****.***

. Profile A young, mature professional with a unique combination of

business and medical experience that bring to the table the ability to

combine a business attitude along with medical skills and training.

. Skills and Qualifications

-Software, Applications, and Typing Skills: Windows 98, XP, Windows 7, MS

Word, MS Excel, MS PowerPoint, and E-mail, with a typing speed of 40wpm

-Interpersonal Skills -- Able to get along well with co-workers and accept

supervision.

-Flexible -- Willing to try new things and am interested in improving

efficiency on assigned tasks.

-Attention to Detail -- Concerned with quality. Produce work that is

orderly and attractive. Ensure tasks are completed correctly and on time.

. Medical Skills and Training

. Skilled in Medical Terminology

. Novice Skilled in Phlebotomy

. Trained in Medisoft usage

. Taking and Recording Vital Signs

. Hands on experience with mentally challenged children and adults with

a wide variety of diagnoses.

. Educated in health data and legal aspects of health information

management

. Knowledgeable in the processing and reimbursement of medical claims

along with HIPAA regulations and compliance

. Familiar with private payers, Medicare, Medicaid, TRICARE, CHAMPVA,

workers compensation and disability.

. Preparing and Maintaining Medical Records

April Almeida

4097 W. Rosecrans Ave.

Hawthorne, CA

(H) 424-***-****

(C) 424-***-****

***********@*****.***

. Education

University of Phoenix, Phoenix, AZ

A.A. In Health Care Administration and Medical Records/November 2011

. Related Coursework Completed: Health and Wellness, Ethics and

Cultural Diversity, Foundations of Personal Finance, Foundations

of Psychology, Language of Healthcare, Patient Records, Claims

Preparation 1&2, and Health and Diseases

Southern California Regional Occupational Center

Certified in Phlebotomy

High School Diploma, Hawthorne, CA

. Relevant Work History

Transgroup Worldwide Logistics, Los Angeles, CA

File Clerk and Customer Service Representative

January 2006 to September 2006

V Initiated and carried out projects to bring them to successful

completion such as arranging pickups of merchandise and tracking

shipments for customers.

V Helped to maintain files and invoices for the company.

V In charge of faxing, scanning, filing, and data entry.

April Almeida

4097 W. Rosecrans Ave.

Hawthorne, CA

(H) 424-***-****

(C) 424-***-****

***********@*****.***

Relevant Work History Continued:

Del Amo Hospital, Torrance, CA

Psychiatric Assistant

May 2000 to December 2005

V Worked with a diverse population of patients ranging from pediatric to

mixed adult and adolescent clients with a variety of mental disorders

from Eating disorders to Schizophrenia on locked units.

V Provided compassionate patient care duties under the supervision of

V RN's, L.V.N.'s, and Physicians, maintaining a positive environment for

patients.

V Reported any abnormal patient observations during hourly rounds.

V Responsible for chart assembly and maintenance.

Community Hospital of Long Beach, Long Beach, CA

Behavioral Health Worker

July 2002 to December 2002

V Worked with a diverse population of adult patients with mental

disorders ranging from Schizophrenia, Bipolar disorder, Post Traumatic

Stress Disorder just to name a few.

V Responsible for providing direct patient care services in accordance

with the treatment plan

V Responsible for supervising patients on the floor and working closely

with L.V.N.'s and R.N.'s

V Participated in all aspects of the Admissions and Discharge process of

patients.

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