Sales Customer Service

khiana williams

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**** *** *** . ************, ** 32208 . 904-***-**** . ********@*****.***

Job Objective

Looking forward to join your esteemed organization as an Administrative

Assistant.[pic]

Summary of Qualifications

A resourceful results-oriented team player with a wealth of experience in

Cash handling, Accounting, Customer Service and Hotel Sales

within a team oriented environment. The proven ability to lead and be lead

has been a continuous focus in my job experience.

Education

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University of West Florida, Pensacola FL 2003-2004, 2011

. Major: Physical Education

. Minor: Hospitality Recreation, Resort Management

. Relevant Coursework: Outdoor Leisure, Hospitality Recreation, Resort

Management, Nutrition, World History, College Algebra

. Currently completing my bachelor's degree

Central Florida Community College 2001-2003

. Major: Physical Education

. Minor: Hospitality Recreation, Resort Management

. Relevant Coursework: Biology, Care and Prevention of Athletic

Injuries, English 1 &2, Wellness

Bradford High School 1997-2001

. Diploma

Work Experience:

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Hilton Garden Inn Southbank, Jacksonville Florida (2010- Present)

. Sales Manager-Assists the Director of Sales to ensure that office

operations run smoothly. Makes outside sales calls on a weekly basis -

usually out of office 3 days a week. Also make internal (telephone)

sales calls. Organizes external and internal meetings and/or any other

related activities. Maintains accurate sales correspondence and

reports; maintains filing system according to the Trace System.

Handles group and meeting room reservation functions. Conducts hotel

tours, as requested; greets tour buses on a rotational basis. Manages

inter-departmental paperwork flow. Researches and gathers relevant

documentation on various ongoing projects ensuring proper and constant

follow-up. Analyzes, drafts, and produces various statistical sales

reports (i.e., sales comparison, sales bookings, etc.). Assists

customers with accurate information; logs and books incoming

inquiries. Assists in telemarketing functions. Answers incoming calls

for the Sales Office. Completes daily, weekly and monthly reports as

assigned and marketing materials. Any other task related to the

hotel's operations and sales.

Hilton Garden Inn Airport, Jacksonville Florida (2007-2010)

. Sales and Catering Coordinator\Sales Manager -Pulling arrivals and

sending welcome letters, Type event orders and contracts. Write and

post all banquet checks. Answer phones, other general office duties.

Meeting with Clients about up coming meetings. Site inspections and

assisting with catering. Helps front desk, due monthly reports.

Assisting with F & B and cleaning and setting up meeting rooms.

Clarion Hotel, Jacksonville Florida (2006-2007)

. Accounting Clerk- Prepare billing for direct bills. Make sure A/P &A/R

records and files are complete and filed properly. Track and update

hourly employee's clock in and clock out time. Checking mail and new

hire paper work. Count and prepare daily deposit as well as maintain.

Adequate amount of cash on hand, maintain A/R in good standing.

JC Penney, Jacksonville FL 2005-2006

. Sales Associate- customer service, sales transaction, Fitting room

control, merchandising and processing stock, Cash handling.

Volunteer Activities

. College Park Elementary School-Teachers Assistant-Tutored 9-11 year

olds

. Starke Elementary School-Tutored 10 years old

. Big Brother Big Sister-Mentored

. Bishop Kenny High School Assistant Softball Coach (Season 2011)

Computer Skills

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Proficient with use of Profit Manager, Windows 98, Experienced with

Computer program Word Perfect, Microsoft Word, PowerPoint and Excel, Hotel

Sales Pro, and OnQ, Certified in Hilton Sales

Contact this candidate