Customer Service Manager
Resume:
Tracy S. Miller MBA
**** ******* **** **********, ********* 37814
423-***-**** ( *********@****.***
objective
To acquire a mid level position with your organization and to use and
expand my abilities and talents for the mutual benefit of your institution
and myself.
education
2010-2011 Tennessee Technical University Cookeville, Tennessee
Master of Business Administration Spring 2011 GPA
3.3
2004-2006 Carson Newman College Jefferson City, Tennessee
Bachelor of Science Business Administration Dean's
List Fall 2006 GPA 3.0
1997-2004 Walters State Community College Morristown, Tennessee
Associate of Science Business Cum Laude Spring 2004
GPA 3.2
Work of experience
USDA/Food Safety Inspection Service GS-7 Morristown, Tennessee 2009-Present
Food Inspector-provided food inspection services in a poultry slaughter
plant. Responsible for interpreting and applying government directives for
the safe inspection of the US's meat supply. Responsible for the diagnosis
of several poultry conditions and diseases post mortem. Enforcement of
sanitation laws for meat processing.
State of Tennessee/Department of Human Services Morristown, Tennessee 2009-
2009
Eligibility Counselor I-Advised clients of services offered by the
Department of Human Services in a call center. Responsible for knowing
program rules and regulations for Food Stamps and Medicaid.
Footstar Morristown, Tennessee 2008-2008
Lead Associate-Scheduling, inventory, payroll, customer service,
responsible for driving sales in a retail environment, meeting
budget requirements, customer service, supervisory position.
Accuforce Staffing Services Morristown, Tennessee 2007-2007
Account Manager-managed staffing for several large accounts, recruiting and
human resource assistant, sales, customer service, prepared worker's
compensation forms, assisted with payroll, problem solving, running
reports with an Access database, general office skills including typing
and using Microsoft products, answering a multi-line phone system, plant
visits, testing and interviewing of prospective employees.
Mahle, Inc. Morristown, Tennessee 2004-2007
Set up operator -Responsible for machining of products and quality control,
inspecting, usage of many types of gages, micrometers, blueprints,
calipers, job certified.
Nova Information Systems Knoxville, Tennessee 2000-2004
Chargeback Specialist -Responsible for making decisions to debit or credit
customers on incoming credit card disputes from credit card holders.
Also, responsible for keying actual general ledger debits and credit
through ACH. Chargeback liaison for national airline accounts including
Delta, United and Northwest. Provide assistance and customer service to
airline representatives in all phases of the process. Responsible for
knowing and staying current with Visa and MasterCard regulations and
rules. Partial control for quality control monitoring of other
department employees. Subject matter expert for training of new hire
employees in a classroom setting and continuing education for current
full and part time employees.
Blaine's Grill and Bar Gatlinburg, Tennessee 1997-2000
Manager/server -waiting tables, bartending, hostessing. Promoted to
management within the first year. Responsibilities included customer
service, overseeing food quality, scheduling and managing a staff of 35
people, hiring and terminating employees, workers compensation claims,
employee evaluations, handling a safe of $5,000.00 and doing the deposits
of a million dollar per year business.
Seymour Veterinary Clinic Seymour, Tennessee 1997-1997
Vet Tech-Customer service, stocking, inventory, cleaning, assisting with
surgeries, farm calls, grooming, bathing
and exams. Daily medicating and laboratory work ups as needed.
Dixie Stampede, L.P. Pigeon Forge, Tennessee 1991-1997
Show performer/specialty act - Responsible for care and grooming of up to 4
horses, training new employees, nightly feeding of 30 horses, inventory
of all feed and supplies, and all veterinary care. Also trained new
animals and performed in daily shows.
The Pine Connection Maryville, Tennessee 1990-1991
Painter - Painted and manufactured wooden calendars in an assembly
facility, responsible for three employees and their production
Army and Air Force Exchange Service Stuttgart, Germany and Fort Leonard
Wood, Missouri
1986-1989
Sales Clerk - Retail sales, cleaning, stocking, special orders, customer
service, handling cash drawer, taking inventory.
LANGUAGES
Four years of high school German and four years of native speaking, reading
and writing experience and
two years of German Club.
REFERENCES
Myra Allred Nova Information Systems Assistant Manager
Mark Simmons Mahle, Inc. Team Leader
Judge Janice Snyder Circuit Court Judge Judge
Contact this candidate