Customer Service Human Resources

Renee D. Sakyi

**** ****** ****** ****: ***/***-*315

College Park, GA 30349 email: ********@*****.***

Skills & Proficiencies

• Excellent internal and external customer service skills

• Coordinate and plan meetings and training events

• Extensive experience in database input for 5300 employees

• Microsoft Office, Word, PowerPoint, Excel, Learning Management System

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Professional Duties & Accomplishments

• Facilitates Training & Development and Employee Retention activities.

• Assists Talent Acquisition On-Boarding in activating new hires.

• Manages reports of all health system’s training classes. Processes employee terminations.

• Facilitates and schedule Exit Interviews for all employees exiting health system

• Assign curriculum to new hires and monitor completion of online orientation

• Assist with data and provide input on retention process for upper management

• Coordinate Employee Recognition Reception events. Assists employees with EAP consult.

• Responsible for extensive data input of yearly JCAHO input for over 5300 employees

• Input registration for Management classes for employees via Net-Learning System.

• Facilitate New Hire Orientation, Create surveys for various departments.

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• HR Assistant- Training &Dev. /Employee Retention: Grady Health System, Atlanta GA,

06/08 - Present

• Assisted in preparation of Aging studies, research papers, etc. for Federal & State partners

• Worked with divisional staff in Strategic Planning strategies for aging and long-term issues

• Provided assistance with public hearings, forums, focus group to obtain input from clients

• Planning & Evaluation Intern: GA Department of Human Resources (DHR),

Atlanta GA, 08/06 – 01/08

• Provided customer service as a part-time cashier to traveling customers

• Tracked receivable on credit cards, cash, travel’s and personal checks

• Maintained and verified daily accounting log for all monetary transactions

• Cashier/Customer Service Rep: Parking Company of America, Hartsfield Jackson

Airport, 10/00- 06/08

• Ashford University, Master’s of Arts, Health Care Administration 08/09 – 05/11

• Clayton State University, Bachelor’s of Science, Health Care Management, 01/04 – 12/06

• Atlanta Metropolitan College, Associate of Science, Computer Information System, 01/00 – 05/03

• Clayton State Continuing Education, Certified in Medical Terminology & Basic Human Anatomy, 03/05

• Hartsfield Jackson International Airport, received a Certificate in Customer Service Training, 09/02

• Education

• Assist board member/coordinator of Community Friendship, Inc. with yearly planning of Holiday gift giving

programs for over 200 Mentally Ill and Disabled Adults at CFI.

• Recognized as outstanding employee in Customer Service, 02/02 by Parking Co. of America, Hartsfield

Jackson International Airport

Volunteerism/Awards

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