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Customer Service Manager

Location:
Saint Paul, MN, 55119
Posted:
June 17, 2011

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Resume:

Becky L. Dziubak

*** *********** ******

Saint Paul, MN 55119

651-***-****

abhbrj@r.postjobfree.com

Summary:

Highly motivated, dependable and enthusiastic team player with effective

customer service skills and a positive attitude, dedicated to achieving

high quality results.

Education:

Century College, White Bear Lake, MN

2007-2008

Certified Assisted Housing Manager, MHA

07/1999

Central Senior High School, diploma received

06/1991

Employment:

Goodwill-Easter Seals 03/07/2011-current (this is a temporary 12 week

assignment)

Sales Associate/Processor

Duties: Ensuring superb customer service, helping to stock and maintain

a clean and well maintained shopping environment, receiving and

processing of donated products.

Home Maker 2/23/2007-3/7/2011

Duties: Home Management: primary responsibility for cleaning and

maintaining the household, including but not limited to: minor

household repairs, interior home cleaning, cleaning and mending

clothing, preparation of shopping lists. Financial Management:

primary responsibility for writing checks, balancing checkbook,

developing and maintaining a budget, banking, record keeping and

paying bills. Meal Management: primary responsibility for

planning and preparing meals for self and others.

BDC Management Co. 02/1/1997-02/23/2007

Site Manager 10/98-02/07

Duties: Handling the daily operations of a project based section 8 and

section 42 development. To include, but not limited to:

conducting applicant interviews and determining applicant

eligibility, maintaining applicant waiting list and tenant

files, annual and interim tenant recertifications (paperwork;

calculating rent and assistance portions), unit turnovers

(scheduling contractors, renting up units), rent collection and

deposits, unit inspections, respond to and resolution of tenant

issues and conflicts, supervision of maintenance and janitorial

staff, payroll, prepare letters, documents, and other business

correspondence, daily operations of site office (answering multi-

line phone, greeting clients, sending/distributing faxes,

copying).

Accounts Receivable Data Entry Clerk 07/98-10/98

Duties: Data entry (10 key) rent sheets and housing assistance payments

for approximately 35 properties, bank reconciliations, compile

monthly financial reports, filing

Receptionist 02/97-07/98

Duties: Answering multi-line phone, daily use of office equipment

(copier, fax, postage machine, computer, etc.), greeting

clients, ordering/stocking office supplies, sort and distribute

mail, filing, provide administrative support to staff.

Lane Bryant 07/1994-07/1996

Assistant Store Manager

Duties: Customer service (assisting customers in purchase of clothing,

checking out customers at cash register), supervision of sales

associates, setting up store for sales, checking in/ hanging up

shipment, bank deposits, payroll.

United Hospital 03/1994-03/1995

Volunteer (Receptionist)

Duties: Answering multi-line calls to the hospital (answering hospital

and patient inquiries, directing calls), greeting hospital

visitors, patient admitting.



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