Customer Service Manager
Resume:
Becky L. Dziubak
Saint Paul, MN 55119
*****.*******@*******.***
Summary:
Highly motivated, dependable and enthusiastic team player with effective
customer service skills and a positive attitude, dedicated to achieving
high quality results.
Education:
Century College, White Bear Lake, MN
2007-2008
Certified Assisted Housing Manager, MHA
07/1999
Central Senior High School, diploma received
06/1991
Employment:
Goodwill-Easter Seals 03/07/2011-current (this is a temporary 12 week
assignment)
Sales Associate/Processor
Duties: Ensuring superb customer service, helping to stock and maintain
a clean and well maintained shopping environment, receiving and
processing of donated products.
Home Maker 2/23/2007-3/7/2011
Duties: Home Management: primary responsibility for cleaning and
maintaining the household, including but not limited to: minor
household repairs, interior home cleaning, cleaning and mending
clothing, preparation of shopping lists. Financial Management:
primary responsibility for writing checks, balancing checkbook,
developing and maintaining a budget, banking, record keeping and
paying bills. Meal Management: primary responsibility for
planning and preparing meals for self and others.
BDC Management Co. 02/1/1997-02/23/2007
Site Manager 10/98-02/07
Duties: Handling the daily operations of a project based section 8 and
section 42 development. To include, but not limited to:
conducting applicant interviews and determining applicant
eligibility, maintaining applicant waiting list and tenant
files, annual and interim tenant recertifications (paperwork;
calculating rent and assistance portions), unit turnovers
(scheduling contractors, renting up units), rent collection and
deposits, unit inspections, respond to and resolution of tenant
issues and conflicts, supervision of maintenance and janitorial
staff, payroll, prepare letters, documents, and other business
correspondence, daily operations of site office (answering multi-
line phone, greeting clients, sending/distributing faxes,
copying).
Accounts Receivable Data Entry Clerk 07/98-10/98
Duties: Data entry (10 key) rent sheets and housing assistance payments
for approximately 35 properties, bank reconciliations, compile
monthly financial reports, filing
Receptionist 02/97-07/98
Duties: Answering multi-line phone, daily use of office equipment
(copier, fax, postage machine, computer, etc.), greeting
clients, ordering/stocking office supplies, sort and distribute
mail, filing, provide administrative support to staff.
Lane Bryant 07/1994-07/1996
Assistant Store Manager
Duties: Customer service (assisting customers in purchase of clothing,
checking out customers at cash register), supervision of sales
associates, setting up store for sales, checking in/ hanging up
shipment, bank deposits, payroll.
United Hospital 03/1994-03/1995
Volunteer (Receptionist)
Duties: Answering multi-line calls to the hospital (answering hospital
and patient inquiries, directing calls), greeting hospital
visitors, patient admitting.
Contact this candidate