Customer Service Manager
Resume:
David Shonka
____________________________________________________________________________
Lexington, NE 68850
Email: ***********@*****.***
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Professional Summary
Twenty six years of manufacturing experience in:
. Management
. Supervision
. Quality Assurance
. Customer Service
. Blue Print Reading
. Machine Set-up
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Work Experience
Besler Industries
Cambridge, NE
Production Manager July 2010 to
March 2011
Management of twelve employees, quality control, safety, update blueprints,
inventory control and general maintenance. Machine set-up on CNC punch,
saws, iron workers, drill presses, hydraulic press & tube bender.
Performed first piece inspections & material handling.
Eilers Machine and Welding Lexington, NE
Production Supervisor November 2004 to
July 2010
Supervised twelve employees in the welding, paint, packaging & shipping
departments. Assisting in frequent line changes setting up for the most
effective product flow, performing first piece inspections and monitoring
efficiencies, time study productivity, create work instructions, employee
appraisals, interview new hires and build the skills of our staff. Worked
close with the shipping clerk to consolidate loads to save freight cost and
meet deadlines.
Conduct acid etch and dye penetrate inspection test on weld samples.
Completed: OSHA 24-HOUR HAZ WOPER
CPR-FIRST AID
BASIC ROBOTIC WELDING
Mastercare Patient Equipment Columbus, NE
Quality and Customer Service Manager September 2001 to November 2004
Quality inspector for receiving, shipping and production. Assisted in
writing work instructions, troubleshoot customer concerns, assist our
Distributors with training via phone, fax and e-mail. Traveled as needed
for hands-on assistance.
John Day Company Columbus, NE
Branch Manager September 1994
to February 2001
Responsibilities included developing marketing plan, customer service,
inventory control, order entry, expediting orders, quoting, purchasing spot
buys, sales calls, schedule vendor training, supervise three associates,
warehouse product flow and monitored all other operations to conduct
business in the branch.
Columbus Industrial Supply Columbus, NE
Sales Manager November
1993 to August 1994
Manager trainee before the sale of the business to John Day Company.
Douglas & Lomason "Camaco" Columbus, NE
Production Supervisor November 1982 to
July 1994
Supervised twenty-five employees in the welding department . Created daily
work schedule for the progressive and secondary press stamping operations,
wire welders, wire bending operations and roller mill. Implemented an
Employee Involvement group to improve the work process, provide cost saving
improvements and get machine operators involved in decision making.
Communicated with shipping supervisor throughout the day and modified the
welding schedule to meet the shipping deadlines. Maintained a top quality
product together with Quality Assurance documented by Statistic Process
Control (SPC).
Completed: 05-15-90 to 06-30-90 CPR-FIRST AID
01-01-90 to 05-11-90 BASIC ROBOTIC WELDING
01-01-93 to 05-07-93 BASIC ENGINE LATHE I
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