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Customer Service Manager

Location:
Lexington, NE, 68850
Posted:
June 17, 2011

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Resume:

David Shonka

____________________________________________________________________________

**** ******* ****

Lexington, NE 68850

308-***-****

Email: abhbqx@r.postjobfree.com

____________________________________________________________________________

Professional Summary

Twenty six years of manufacturing experience in:

. Management

. Supervision

. Quality Assurance

. Customer Service

. Blue Print Reading

. Machine Set-up

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Work Experience

Besler Industries

Cambridge, NE

Production Manager July 2010 to

March 2011

Management of twelve employees, quality control, safety, update blueprints,

inventory control and general maintenance. Machine set-up on CNC punch,

saws, iron workers, drill presses, hydraulic press & tube bender.

Performed first piece inspections & material handling.

Eilers Machine and Welding Lexington, NE

Production Supervisor November 2004 to

July 2010

Supervised twelve employees in the welding, paint, packaging & shipping

departments. Assisting in frequent line changes setting up for the most

effective product flow, performing first piece inspections and monitoring

efficiencies, time study productivity, create work instructions, employee

appraisals, interview new hires and build the skills of our staff. Worked

close with the shipping clerk to consolidate loads to save freight cost and

meet deadlines.

Conduct acid etch and dye penetrate inspection test on weld samples.

Completed: OSHA 24-HOUR HAZ WOPER

CPR-FIRST AID

BASIC ROBOTIC WELDING

Mastercare Patient Equipment Columbus, NE

Quality and Customer Service Manager September 2001 to November 2004

Quality inspector for receiving, shipping and production. Assisted in

writing work instructions, troubleshoot customer concerns, assist our

Distributors with training via phone, fax and e-mail. Traveled as needed

for hands-on assistance.

John Day Company Columbus, NE

Branch Manager September 1994

to February 2001

Responsibilities included developing marketing plan, customer service,

inventory control, order entry, expediting orders, quoting, purchasing spot

buys, sales calls, schedule vendor training, supervise three associates,

warehouse product flow and monitored all other operations to conduct

business in the branch.

Columbus Industrial Supply Columbus, NE

Sales Manager November

1993 to August 1994

Manager trainee before the sale of the business to John Day Company.

Douglas & Lomason "Camaco" Columbus, NE

Production Supervisor November 1982 to

July 1994

Supervised twenty-five employees in the welding department . Created daily

work schedule for the progressive and secondary press stamping operations,

wire welders, wire bending operations and roller mill. Implemented an

Employee Involvement group to improve the work process, provide cost saving

improvements and get machine operators involved in decision making.

Communicated with shipping supervisor throughout the day and modified the

welding schedule to meet the shipping deadlines. Maintained a top quality

product together with Quality Assurance documented by Statistic Process

Control (SPC).

Completed: 05-15-90 to 06-30-90 CPR-FIRST AID

01-01-90 to 05-11-90 BASIC ROBOTIC WELDING

01-01-93 to 05-07-93 BASIC ENGINE LATHE I



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