Customer Service Medical Assistant

**** **** *** *********, ** 936**-***-*** ****

Christine Ragan

*******************@*****.***

Certified Medical Assistant

Objective: To obtain a responsible position, utilizing my professional skills, commitment and dedication. Skills

include:

Medical Manger Blood Draws Medical Terminology

Basic ICD 9 & CPT 4 Coding Injections Handling Specimens

Data Entry (55 WPM) Surgical Prep. Patient Education

Patient Vitals EKG's HIPAA Knowledge

Instrument Identification Sterile Technique CPR / First Aid

Automated External Defibrillator Pharmacology / Nutrition Microbiology / Hematology

Education

Milan Institute, 2010 2011, Certified Medical Assistant

High School Diploma, Sierra Charter School Clovis, CA, 2003

Certifications

American Red Cross 03/03/2011

•

CPR Adult, Child, Infant 03/03/2011

•

AED Adult, Child 03/03/2011

•

Standard First Aid 03/03/2011

•

Bloodborne Pathogens 10/16/2010

•

Administering Emergency Oxygen 10/16/2010

•

Epi Auto Injector 10/16/2010

•

Asthma Inhaler 10/16/2010

•

American Heart Association 10/15/2010

•

Certificates of Completion

• HIPPA

• Medical Manager

• Billing

• Basic ICD 9 & CPT 4 Coding (Blue Shields)

• Phlebotomy

Personal Accomplishments

• Sitting for the RMA within 2 months of graduation.

• 4.0 GPA.

• Student of the month for outstanding performance in labs and class work.

• 100% in attendance.

• Career shadowing and Volunteering at Dr Vishwanath's office.

Professional Experience

G.I. MEDICAL GROUP Fresno, CA

Temp Position 05/2011 to 062011

• Front office which included medical manager, medical records, handling multiple phones lines, verifying

appointments, greeting patients, preparing charts, insurance verification.

•

FRESNO WOMEN'S CARE, Dr. Vishwanath Fresno, CA

Certified Medical Assistant, 03/2011 (160 Hours of Externship)

Assisted doctor with back office procedures, including minor surgeries, colposcopies, IUD insertions, removals,

•

& more. Prepared and administered injections for patients, collect/prepare laboratory and dispose of

contaminated supplies. Surgery and patient scheduling, insurance verification, filling, greeting patients.

Work Experience

Management 06/10 02/2011

Shell Shop 'N' Go

• Customer Service

• Merchandize

• Clerk/ Clerical

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Sales/Merchandising

Core Mark International Inc., Bakersfield, CA 08/09 06/2010

• Ordering products for clients/stores

• Marketing/advertizing

• Customer Service

• Selling and forecasting products

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Process Department Assistant/Area Supervisor

Attorney’s Diversified Services, Fresno, CA 02/08 – 01/09

• Provide excellent customer service

• Trained new staff members

• Organization of the department

• Data Entry/Billing

• Follow up with affiliates and clients

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Human Resources Assistant

Target, Clovis, CA 03/05 – 01/07

• Customer service

• Began as a Cashier and advanced to H.R. Assistant

• Hired new team members and held orientation meetings

• Cashiering

• Data entry/phones

•

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