Project Manager Software

**** ***** ***** ***** 931-***-**** Cookeville, TN 38506 *******@*****.***

Objective To advance with a major company in an Information Technology position that provides professional growth, experience and challenges.

Summary

1. 11+ years of IT experience includes:

1. Administration of SCCM

2. LAN/WAN/Network Administration

3. Software administration

4. Active Directory Administration

5. Administration of DNS, Exchange and DHCP servers

6. Administration of Windows 2003/2008 servers

7. Data Center Operations

8. Setup and maintaining PC’s and all peripheral device’s

9. SQL 2000/2005 setup and administration for 3rd party so

Education B.S. Business Administration, MIS, August 2002

Tennessee Technological University, Cookeville, TN

Experience:

04/10-Present PC Technician, McKesson Cookeville, TN

• Setup and maintain McKesson Medical software on 1300+ clients.

• Administration SCCM for software installs and updates as well as patches and PC builds.

• Setup and maintain PC’s and Printers in large hospital.

• Setup and Maintain Domain and Email servers.

• Install and maintain third party software.

• Provide Tier support to 2500+ users through phone or onsite support.

• Troubleshoot Servers, Workstations and Laptops and repair them.

06/09-04/10 Network Engineer, CompuGeeks Sparta, TN

• Setup and maintain SQL along with all data bases.

• Setup and maintain for networks for small to medium businesses.

• Setup and Maintain Domain and email servers.

• Install and maintain third party software for Doctor’s and Lawyer’s offices.

• Provide support to users through phone or onsite support.

• Troubleshoot Servers, Workstations and Laptops and repair them.

• Custom build servers to meet customers’ needs.

• Train administrators and users on software and workstations.

12/08-04/09 Field Services Specialist / Project Manager, Dialogic Communications Corp.

Franklin, TN

• Project Manager Technical support

• Oversee the Installation Emergency notification software and servers for Federal, State, Military and Private Agencies to meet Homeland Security measures.

• Oversee and help with implementation of SQL2008 in software.

• Design and customize software for client/server and web-based architectures.

• Provide complete customer support through design, installation and implementation stages of software and servers.

• Provide training for administration and maintenance of software and servers.

11/06-08/08 Software Analyst, Fidelity Information Systems Cookeville, TN

• Install and maintain banking software for banks

• Design and install databases for custom software

• Install and maintain computer Networks for banks and their branches.

• Provide Tier 3 support for any hardware, software or network issues.

• Train administrators and users on software and workstations.

• Transfer software and databases for server upgrades.

11/05-09/07 Network Engineer, Solutions I.T. Consulting Cookeville, TN

• Install and maintain third party software for Doctor’s and Lawyer’s offices.

• Maintain networks for Doctor’s and Lawyer’s offices.

• Provide support to users through phone or onsite support.

• Troubleshoot Servers, Workstations and Laptops and repair them.

• Custom build servers to meet customers’ needs.

• Train administrators and users on software and workstations.

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04/04-11/05 Applications Engineer, Dialogic Communications Corp. Franklin, TN

• Install Emergency notification software and servers for Federal, State, Military and Private Agencies to meet Homeland Security measures.

• Provide customer support until the client was transitioned to support

• Design and customize software for client/server and web-based architectures.

• Analyze customers’ network architecture and security polices to design and implement hardware and software.

• Custom built servers to meet customers’ needs.

• Provide complete customer support through design, installation and implementation stages of software and servers.

• Provide training for administration and maintenance of software and servers.

• Perform initial training for end users of DCC software with approx. 80% travel time for the company.

• Coordinate pre and post installation trips to customer locations and establish strong communication pattern for customer follow-ups.

07/01-04/04 Computer Operations, Cummins-Fleetguard/Nelson Cookeville, TN

• Provided PC support by working with 60 to 85 users to isolate and troubleshoot problems with desktop/notebook PC’s, printers and network connections.

• Provide Help Desk support for 150 to 200 users by restoring files, maintaining network connections, creating user accounts and diagnosing and repairing hardware issues.

• Responsible for supporting and monitoring NT & UNIX servers and associated Databases, as well as hardware and software upgrades.

• Support all business needs of third shift operations, consisting of monitoring and maintaining NT, UNIX, and VMS servers and Data bases for systems errors, slowness, backups, and logs.

• Check all activity logs to ensure correct execution of all jobs.

• Install hardware and Cat-5 or Fiber Optic cables for all new severs.

• Train all new employees in an eight week training course.

2004 Contractor/Installer, Apex Systems Richmond, VA

• Worked with users individually to assess their needs on PC’s.

• Installed Compaq desktop computers and peripheral devices.

• Installed Windows XP Professional on Windows 2000 platform.

• Worked with users to resolve any issues or questions on new PC’s or Windows XP

Activities Project leader for Putnam County Police Reserve Information Systems. AITP Student Chapter, 2000 - 2002

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