Administrative Assistant Customer Service

Omayra M. Edghill

*** ******* ****, ****** ******, NY 10301 Cell: 718-***-**** email:

*********@***.***

Objective: To secure a full time position where my skills can be

effectively utilized as an efficient employee.

Qualifications: Exceptional capacity to enter new environments and begin

to produce clear-cut results right from the start with well-developed

technical and communications skills that are easily transported between

different business organizations and variable working environments.

06/28/2010 - 04/2011 Sales Counselor/Travel Agent (Seasonal Position)

Universal Development

Orlando, FL

Principal Duties and Responsibilities:

. Plan, Organize, Reserve Vacation Packages for Guest

visiting Universal Orlando, Including Air, Hotel, Car, Meals

. Assist guest with purchase of tickets and process refunds

on wrong ticket purchase by the guest.

. Process and update general information in the system for

guest who are annual pass holders

. Providing general information to guest regarding hours,

attractions, and hotel packages

. Provide technical support to guest over the phone when

trying to make purchases online or print at home orders

07/2008 - 06/25/09 Terminal Operator

Horizons Elementary

1700 Forest Lake Drive

Davenport, FL 33837

Principal Duties and Responsibilities:

. Assist parents, community leaders and business

representatives on a daily basis

. Monitor student attendance daily and sending home letters

for absences and tardy

. In charge of student enrollment, ensure all necessary

paperwork and documentation is correct

. Request and monitor student cumulative records and forward

as needed

. Assist Department of Children and Families with necessary

documentation as needed

. In charge of quarterly reports submitted to the district

for funding ensuring all documentation is entered correctly

in Genesis, (i.e., Race, Age, Address, ESOL, ESE, etc.)

. Entered work orders on a daily basis using SAP

. Assist in Outreach for Student Enrollment and Activities

08/2007 - 06/30/2008 Secretary

Laurel Elementary

1851 Laurel Avenue

Kissimmee, FL 34759

Principal Duties and Responsibilities:

. Assist parents on a daily basis

. Monitor attendance on a daily basis

. Entered Work Orders on a daily basis using SAP

. Maintain daily log and files of disciplinary action with

students

. Monitor supplies and distribute as needed to teachers and

office staff

. Maintain close contact with parents and the community for

Fundraisers

. Assist the Principal and Assistant Principal on a daily

basis with typing and sending out correspondence

09/10/04 - 07/2007 Technology Coordinator

Visiting Nurse Service of New York

1150 South Avenue, Suite 302

Staten Island, NY 10314

Principal Duties and Responsibilities:

. Act as a primary liaison between assigned team, customers,

VNS staff and vendors.

. Provide support and assistance in operating equipment and

troubleshoot problems.

. Monitored and maintained inventory of technical and

communication equipment

. Maintained log of equipment problems and prepared proper

reports as necessary

. Re-image and apply necessary upgrades to tablets and

desktop computers

. Provide support to users in order to resolve routing

problems

. Collected, organized and format data for team members

. Assign equipment and accessories to field staff

02/2001 - 09/2004 Data/Service Coordinator

Interfaith Medical Center

1545 Atlantic Avenue

Brooklyn, NY 11213

Principal Duties and Responsibilities:

. Collected and reporting appropriate program data to the

following organizations:

AIDS Institute, New York Academy of Medicine and New York

State Department of Health

. Billed for each patient clinic visit and review payments

received using the Eagle System

. Submitted monthly reports in a timely fashion to the

Director of the AIDS Center

. Monitored visits and encounters entered into the Uniform

Reporting System

. Install, upgrade and maintained computers and software as

needed

. Processed, maintained and updated confidential data

information

. Prepared and generated monthly program reports on all

grants

. Maintained Access Database of all clinical visits on a

daily basis

. Entered all HIV Counseling and Testing into Access

Database

. Reported monthly statistics to the Chief Operating Officer

. Coordinate and implement data collection as needed

. Reviewed patient medical records for accuracy

. Supervised Data Entry Staff

03/18/1996 - 02/2001 Administrative Assistant

Maternal/Child Program

Interfaith Medical Center

Principal Duties and Responsibilities:

. Coordinate with various staff for operational support

activities of the unit; serve as a liaison between

departments and operating units in the resolution of day-to-

day administrative and operational problems.

. Provide administrative/secretarial support for various

departments/divisions such as answering telephones,

assisting visitors and resolving a range of administrative

problems and inquiries.

. Operate desktop computer to compose and edit

correspondence and memoranda from verbal direction and from

knowledge of policies of established departments/divisions.

. Schedule and coordinate meetings, interviews, appointments, events

and other similar activities for supervisor, which also includes travel and

lodging arrangements, performed other administrative tasks as required

09/1990 - 02/1996 Executive Administrative Assistant

CORSEARCH, Inc.

New York, NY

Principal Duties and Responsibilities:

. Assistant to the President and Chief Operating Officer on

a daily basis

. Log in Accounts Receivables from checks received and made

daily deposits

. posted all bills using Accounts Payable

. Maintained vendor files, check book and handled all petty

cash expenses and receipts

. Monthly closed all modules A/R, A/P, O/E and F/A

. Coordinate interview schedules when hiring is underway

. Conduct new employee orientation and maintain employee

records as required

. prepared quarterly Board of Directors Report

. Purchased and maintained inventory of office equipment,

supplies and fixtures

. Maintained cordial relationship with building management

to ensure satisfactory services

. Maintained State Database with registered trademarks

03/1990 - 09/1990 Research Support

CORSEARCH, Inc.

New York, NY

Principal Duties and Responsibilities:

. Expedite research assistant to streamline workflow

. researched numerous trade/service marks from various

different publications

. invoiced all trademark reports to clients

. supervised receptionist and covered reception desk/area as

needed

Education: Thomas Jefferson High School Equivalency Diploma

Certificates: Microsoft Office Course in Advance Computers

Awards: Above and Beyond the Call of Duty (ABCD Award)

Volunteer Work: Public School 44, Staten Island, NY 10303 - Parent Leader

Skills: Genesis, SAP, Elegrade, MS Word, MS Excel, Access, PowerPoint,

URS, Eagle Clinical System, Planning and Scheduling, Written

Communication, Excellent Customer Service, Interdepartmental

Coordination, Internet Research, Telephone Reception,

Purchasing, 60 wpm Typing Speed

Languages: Bi-lingual in Spanish and English

References:

Robert M. Frank, Ph.D., Illuminor's President, founded

CORSEARCH 301-***-****

Dr. Marilyn Martin-Naar, MD, Medical Director 718-***-****

Julia Allen, Principal 863-***-****

Contact this candidate