Administrative Assistant Human Resources

Sherriann Lucero ***** Center Street, #**, Castro Valley, CA 94546

************@*****.*** . Cell 925-***-****

Objective: Dynamic and consummate administrative professional seeking a

support position within an organization that provides a stable work

environment with opportunities for development.

Qualifications: Honest; reliable; thorough; efficient; articulate; patient;

compassionate; co-operative; flexible; straight-forward; willing to go

above and beyond. Possesses a positive attitude and creates and

contributes to a pleasant work environment. Always described as a

solutions focused quick learner. Takes pride in work and is committed to

being an asset to any employer.

Education

LOYOLA MARYMOUNT UNIVERSITY Los Angeles, CA

BA, Communication Studies/Sociology minor 2002

. Honors: Cum Laude (3.83 GPA)

Professional Experience

ASSIA, Inc. Redwood City, CA

HR Assistant May 2011 - June 2011 (temp)

. Provided administrative support to the human resources function in the

areas of HRIS, compensation, benefits and staffing/employment

. Provided data entry and auditing of ASSIA's worldwide employee

personal data into the foundational spreadsheets that drive ASSIA's

human resources information system (HRIS) database

. Processed various forms related to documenting human resources

activities such as new-hire, change-of-status, performance

evaluations, benefits and terminations

. Ensured proper record-keeping management with ASSIA's employment and

benefits files

. Worked with the utmost discretion on confidential data

. Anticipated problems and potential roadblocks to progress

. Demonstrated prompt follow-through on meeting deliverables

NORDSTROM Pleasanton, CA and San Francisco, CA

Counter Manager June 2008 - Jan 2009 and Feb 2009 - October 2010

. Received Top Tier award for 2009

. Improved vendor relations while acting as interim counter manager

. Provided support to management as needed and regarded as a top

contributor

. Built rapport and fostered customer satisfaction by identifying needs

and filling those needs with appropriate products

. Provided product education and instruction regarding proper

use/application

. Ran my own sales driven business by maintaining contact with customers

for purchase follow-ups, replenishment sales, pre-sale orders, and

event bookings

. Provided product education and POS (computerized register) support to

coworkers

RELIABLE MARINE ELECTRONICS Castro Valley, CA

Administrative Assistant/Executive Assistant October 2007 - Feb. 2009

. Assisted Executive Management with oversight of workflow and

assignments

. Utilized broad administrative skills to streamline office processes

and policies

. Worked with clients on status of invoice payments

. Handled payroll, invoices and payments via QuickBooks

. Responsible for reconciling credit card accounts and expense reports

in QuickBooks

MARLBOROUGH SCHOOL Los Angeles, CA

Receptionist/Administrative Assistant November 2004 - July 2007

. Answered and transferred all incoming phone calls via multi-line phone

(on average 500+ calls a day)

. Served as the initial point of contact for visitors and callers and

projected a positive first impression of Marlborough School

. Served as a resource for all callers and school constituents for up-to-

date information regarding the school schedule, athletic events, and

other general school information (i.e. weekly bulletin information,

bus routes & schedules, summer school information)

. Issued check-out forms and monitored records for student departures

from campus

. Performed Administrative Assistant duties for various departments when

needed relating to project overflow (i.e. managing and assembling

detailed mailings, proofreading documents, keeping multiple mailing

lists up to date)

. Managed the school's central master calendar database from event

coordination to follow-up thereafter

. Maintained the master calendar portion of the school's website to

reflect the most accurate and current information available

. Proactively coordinated with the IT Department to improve the backend

of the master calendar system

. Served as liaison between Security, Facilities, Food Services, other

employees and parents for events and daily needs to ensure that all

parties involved had accurate information

. Administered the school's voicemail system, including recording and

updating general system announcements and messages

. Maintained master attendance and address records for all 100+

employees

PRESTON ACTUARIAL SERVICES San Ramon, CA

Administrative Assistant/Executive Assistant October 2002 - September 2004

. Supported the President (i.e. fielded calls, contacted clients on his

behalf, completed expense/reimbursement forms)

. Worked in an extremely fast paced environment coordinating client,

government, and internal deadlines

. Amended and restated qualified retirement plans for government

compliance using custom software

. Prepared restated plans for internal records and distributed client

copies to 100+ clients

. Set-up and maintained client files, made improvements to both physical

and computerized filing systems.

. Assisted A/P and A/R, including invoicing and bill payment using

QuickBooks

. Maintained client database, created and maintained multiple workflow

spreadsheets

. Created templates for mail merge generation of various forms,

correspondence, and reports

. Prepared and electronically submitted 1099-R Forms, annual government

reports for client signature, and distributed copies as required

Skills

Proficient in Google Docs, MS Word, Excel, PowerPoint, Access, Outlook,

QuickBooks, Pegasus, DATAIR, Relius, and CRM Systems. Type 60 WPM

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