Customer Service Manager

Kathleen Gwinn

***** * *** ******

Phoenix, AZ **022

602-***-****

gwinngirls@ iqmail.net

Seasoned, results-driven, innovative and team oriented professional with a

progressive background in office management and administration. Relentless

problem solver in implementing creative methods to improve efficiencies.

Highly accountable as individual and team member with proven track record

working effectively in high energy, high stress environments. Knowledgeable

in Microsoft Word, Excel, QuickBooks, and Outlook Express.

. Develops and implements office optimization practices - team player

. Multiple task and skill capabilities

. High level of personal initiative and accountability

PROFESSIONAL HISTORY

Administrative Support Team (Arizona) Macy's Department Store, Present

Executive Office, oversee all aspects of administration including: all

human resource duties, all cash functions, including preparing deposits,

replenish and balance change drawers, maintain records for all audits.

Support all managers and employees, maintenance and repair issues, order

all supplies for store, and customer service.

Office Manager (Arizona) Desert Sky Landscape, 2004-2009

Recruited into this firm to oversee all aspects of office management and

administration including: accounting, payroll, database maintenance,

marketing support, and customer service. Effectively reorganized office

practices; relieving administrative pressures and thus opening time and

capabilities to handle more with less.

Assistant to Vice President (Arizona) Johnson International., 2002-2004

Accepted this position as an opportunity to increase knowledge and

responsibilities. Effectively assisted Vice President in developing and

maintaining appropriate administrative oversight for all areas of the

company. This opportunity also provided me with valuable experience in

contract administration and legal oversight for all vendor and customer

relations.

Office Manager (Arizona) Northwestern Mutual Insurance, 2000 - 2002

Responsible for all day to day office responsibilities. Developed a strong

grasp for office administration needs and best practices through this

opportunity.

EDUCATION

Bachelor of Science, Criminal Justice

University of Texas El Paso

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