Manager Sales

Chris Leal

*** ***** **. ( SAN RAMON, CALIFORNIA 94583

***************@***.*** 925-***-****

Operations/Purchasing Management

Purchasing Oversight ( Inventory Management ( Supply Sourcing

Versatile, energetic operations manager, providing comprehensive leadership

to minimize costs, maximize productivity, and ensure seamless, profitable

operations in manufacturing and distribution environments. Exceptional

communicator and relationship manager, engaging domestic / international

vendors and strategic partners to achieve synergy that benefits bottom

line. Proven efficiency expert; knowledgeable in use of Kanban, MRP and JIT

systems. Exceptional analytical and problem-solving talents; demonstrated

skill developing teams, implementing cross-training, and managing quality

initiatives. Sound understanding of high-tech and industrial products and

services.

CORE COMPETENCIES

COMPREHENSIVE LEADERSHIP Inventory Management Bottom-line

Process Development Profitability

Kanban / MRP / JIT /ERP Project Coordination Cross-Training

Quality Initiatives Cost-control Initiatives Initiatives

Regulatory Compliance Cleanroom Environments

Team Building &

Mentoring

Professional Experience

CALIFORNIA SUPPLY NORTH, INC - UNION CITY, CA 2010 TO 2011

Operations Manager

Managed the daily operations of the company's 25 million in packaging sales

activities, and provided support to all departments. Worked directly with

the department heads from the President, V.P. Sales, Purchasing Supervisor,

Human resources and customer service management. Making sure that our

people from all departments kept quality and profitability standards while

achieving sales targets. I reviewed and monitored all onsite and remote

inventories to maximize turns and dramatically reduce slow moving items.

Incorporated Kanban and JIT inventory styles, and had purchasing partner

with vendors to hold finished goods inventories for us. Teamed up with

customers on major projects to ensure them maximum efficiency and support

during development. Provided articulate communications with a sense of

urgency attitude addressing all issues. Managed all facilities requirements

and grounds maintenance along with fire, insurance and OSHA compliance

inspections.

Key Achievements:

> Managed all aspects of daily business operations including pricing

strategies, vendor relations, and order fulfillment, prepared quotes

and resolved customer service issues. Developed account management

program, performance standards, training programs, and Standard

Operating Procedures (SOPs).

> Designed programs that let us provide complete or semi assembly of

customers finished goods allowing greater profit from qualified

customers.

> Maintained a safe work place for all employees, compliant with all

rules and regulations and bringing workers comp claims to a zero

incident rate.

> Conducted audits for eternal departments and vendors, establishing

that polices and procedures were enforced as well as compliance with

quality, time and audit requirements.

> Centralized all manufacturer information, instructions, passwords and

links into one or two instructional documents for management.

Streamlined their handling of quotes and quote status which has

resolved issues with distributors resulting in improved business

relationships and efficiencies.

> Created and implemented corporate business processes and procedures

for all areas of office administration. Wrote and produced employee

handbook and policy and procedural manuals.

> Assisted owners in increasing the company's market share by

coordinating efforts for public relations, trade shows and special

events.

> Set attainable goals and delegate with accountability, celebrating

successes along the way by means of an employee suggestion program and

creating a level of ownership.

> Monitored and resolved contract issues with the manufactures and

distribution.

> Designed marketing plans for the sales department to expand our market

share and increase our profit margins.

CRAFTSMAN PACKAGING - Union City, CA 2003 to 2010

Operations Manager

Provide direction across functions and departments, ensuring strong

coordination to meet production, quality, and profitability goals while

expanding market share. Manage $13.8 million in yearly purchases. Monitor

and manage inventory to minimize waste, utilizing JIT methodology, and

manage vendors to minimize on-hand inventory. Lead up to 7-person cross-

functional teams; interface with customers to respond to inquiries, resolve

problems, and ensure top-level customer satisfaction. Facilitate strong

communications and proactively address issues. Support research and

development (R&D) and engineering with quotes, vendor sourcing, and process

development / planning. Maintain, track and report on metrics to support

decision making. Hire, evaluate, and coach employees.

Key Achievements:

> Implemented strategy to regard vendors as strategic partners to

maximize synergy.

> Developed value-added service programs allowing qualified customers to

hold inventory on company's floor, enabling sales of larger quantities

to space-challenged customers.

> Initiated and distributed profitability charts to enable sales team to

recognize and target most profitable customers.

> Established use of performance reviews for vendors, ensuring

understanding of expectations as well as compliance with quality, time

and audit requirements.

> Expanded use of software to control sales orders, invoicing,

purchasing, return authorizations, part numbers and other areas.

> Negotiated lower costs and improved vendor relationships while

expanding vendor base.

> Spearheaded significant improvements on operational controls,

achieving positive impacts on costs and resources.

> Managed transition from MRP to Kanban system and initiated production

cross-training to improve flexibility and inventory control.

> Developed quick-turn prototyping sources to support engineering

department.

> Championed introduction of product diversification, providing broader

base for sales force to promote and resulting in sales / market share

increases.

Prior experience includes positions as Purchasing/CSR Manager, Economic

Packaging Newark CA: Materials Manager, Axial Industries Inc., San Jose,

CA; Material Control Manager, Fiberstars, Inc., Fremont, CA; Senior Buyer,

DCM Industries Inc., Union City, CA; Purchasing Agent, Bendol Research &

Manufacturing Co., San Jose, CA; Buyer

Education and Credentials

COURSEWORK IN QUALITY CONTROL, PACKAGING MATERIALS & DESIGN, TEAM BUILDING

SAN JOSE STATE UNIVERSITY - San Jose, CA

Bachelor of Arts degree in Business Administration - Major in

Management

Almeda University - Boise, ID

Professional Development

OPERATIONS MANAGEMENT, PURCHASING ~ CONTRACT NEGOTIATIONS - SALES

MANAGEMENT ~ MATERIAL MANAGED CONCURRENT MANUFACTURING ~ INDUSTRIAL

MANAGEMENT ~ INVENTORY / WAREHOUSE MANAGEMENT

Software: Eclipse, QuickBooks, Expandable, Metalsoft Manufacturing,

Fabritrack Manufacturing, Ask / Man Man, Team Design Engineering, Intuitive

Manufacturing ERP, Word, Excel, PowerPoint

Professional Association: American Production and Inventory Control

Society, (APICS)

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