Customer Service Part Time

SHATORIA WHEELER

**** ********** ** #**** **.( Garland, TX 75043

469-***-**** phone(**.*********@*****.*** email

PROFESSIONAL EXPERIENCE

Home Depot and Target Dallas, TX August

****-*** ****

Cashier (Part Time)

Cheerfully greet all customers and maintain a safe and organized area to

ensure the highest quality customer service experience.

> Performing Point of Sale transactions; ie. Cash, checks, and

credit/debit cards and balancing

> Keeping work area clean and up to par for customers

> Wrap and bag purchases

> Listen to and assist in problem resolution

> Thorough knowledge of all policies, procedures and duties related to

customer transactions

Aegis (TXU Electric) Irving, TX

July 2008-July 2009

Customer Issues Representative

Assist customers by acknowledgement, communication, investigation,

negotiation, resolution, documentation, and reporting of service and

billing issues. While identifying products and service solutions that

address their issues and present the offering to the customer when

appropriate

> Resolve escalated customer complaints

> Offer appropriate product and service options to customers that can

reposition their complaints to sales opportunities

> Analyze and report all complaint and service related information to

comply with regulatory, business, and corporate practices

> Analyze content within the Customer Information System(s) to adapt to

changing customer requirements.

> Analyze and report customer claims and their outcomes. Work with

claims adjusters to settle customer disputes.

> Perform research and provide supporting documents for Public Utility

Commission complaint resolution

Albertson's Garland, TX

October 2007-October 2008

Courtesy Clerk/Cashier (Part Time)

Daily display of excellent customer service and willingness to assist the

community in their visit to the store

> Greeting customers with a smile and inquiring about their visit

> Performing Point of Sale transactions; ie. Cash, checks, and

credit/debit cards and balancing

> Keeping work area clean and up to par for customers

> Wrap and bag purchases

> Listen to and assist in problem resolution

> In depth knowledge of store layout and products

> Assist disabled customers with their shopping

> At slower periods assist different departments with stocking, cleaning

up, etc

> Participate in store community service events, such as donation drives

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