Customer Service Manager
Resume:
James R. Kettler
**** *********** **** ********** ** 45247
*********@********.***
OBJECTIVE
To use my experience, knowledge, and skills in Management to increase the competitive advantage and
profitability for a progressive organization.
EXPERIENCE
BIGLOTS JANUARY 2011 TO APRIL 2011
STORE MANAGER BELLEVUE, KY
Responsible for daily operations and store functions. Prepped several stores in the district for inventory, as
well as my own store and followed through to the end of the physical inventory.
SEARS HARDWARE JULY 2000 TO DECEMBER 2010
STORE MANAGER MILFORD, OH
Responsible for the day-to-day management and operation of all store functions. In charge of the hiring and
managing of store personnel, ordering ad merchandise and correcting inventory counts where necessary. Live
good ordering and delegating required maintenance. Coordinate work schedules, delegate employee
responsibilities, and also responsible for customer service. Budget planning and implementation within
company mandated guidelines.
LOWE'S HOME IMPROVEMENT FEBRUARY 2000 TO MAY 2000
OUTDOOR NURSERY MANAGER SPRINGDALE, OH
Responsible for the day-to-day management and operation of the Outdoor Nursery. In charge of hiring and
managing of department personnel, ordering all nursery hard lines, and all live materials. Coordinating and
delegating employee responsibilities, and maintaining good customer service.
FRANK'S NURSERY AND CRAFTS MARCH 1980 TO JANUARY 2000
STORE MANAGER MIDDLETOWN, OH
FEBRUARY 1998 TO JANUARY 2000
Responsible for the day-to-day management and operation of all store functions. In charge of the hiring and
managing of store personnel, ordering of craft hard lines, nursery hard lines, houseplant hard lines, and all
live materials. Coordinate work schedules, delegate employee responsibilities, and also responsible for
customer service. Budget planning and implementation within company mandated guidelines.
CUSTOMER SERVICE MANAGER MIDDLETOWN, OH
3 COMPANY OWNED STORES CHEVIOT, OH, & KENWOOD, OH
JULY 1994 TO FEBRUARY 1998
Responsible for overseeing customer needs and requests. Assisted Store Manager in the day-to day
management and operations of all store functions. Stepped in when requested by Manager to take over store
operations. In charge of hiring and managing department personnel.
LIVEGOODS MANAGER KENWOOD, OH
NOVEMBER 1991 TO JUNE 1994
Responsible for maintaining and overseeing the outdoor nursery and all other live goods. In charge of the
hiring and managing of department personnel. Also responsible for department inventory.
REFERENCES
Available upon request.
STORE MANAGER AND PLU REPRESENTATIVE SPRINGDALE,OH
MAY 1990 TO OCTOBER 1991
Responsible for the day-to-day management and operation of all store functions. In charge of the hiring and
managing of store personnel, ordering of craft hard lines, nursery hard lines, houseplant hard lines, and all
live materials. Coordinate work schedules, delegate employee responsibilities, and also responsible for
customer service. Budget planning and implementation within company mandated guidelines. As PLU
Representative was responsible for 4 stores which included the setting up of computer equipment, software,
and training of personnel.
STORE MANAGER MAY 1988 TO APRIL 1990
Responsible for the day-to-day management and operation of all store functions. In charge of the hiring and
managing of store personnel, ordering of craft hard lines, nursery hard lines, houseplant hard lines, and all
live materials. Coordinate work schedules, delegate employee responsibilities, and also responsible for
customer service. Budget planning and implementation within company mandated guidelines. Also,
responsible for the opening of a company outlet store.
STORE MANAGER DECEMBER 1986 TO APRIL1988
Responsible for the day-to-day management and operation of all store functions. In charge of the hiring and
managing of store personnel, ordering of craft hard lines, nursery hard lines, houseplant hard lines, and all
live materials. Coordinate work schedules, delegate employee responsibilities, and also responsible for
customer service. Budget planning and implementation within company mandated guidelines.
ASSISTANT STORE MANAGER SEVEN HILLS, OH
AUGUST 1983 TO NOVEMBER 1986
Responsible for managing crafts and outdoor nursery departments. Handled the ordering of all inventory and
the hiring and managing of department personnel.
Co-ASSISTANT STORE MANAGER FLORENCE, KY
APRIL 1981 TO JULY 1983
Responsible for managing indoor nursery and house plant department. Handled the ordering of all inventory
and the hiring and managing of department personnel.
EDUCATION
Northwest Senior High School
June 1980
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