Customer Service Sales
Resume:
Andr Monteiro
***** *** ****** ***, **** ***
*************@*****.***
North Miami Beach, FL 33179
? PROFILE
Professional with more than 10 years experience in providing excellent
customer service, marketing and sales solutions for Procter and Gamble,
Coca-Cola, AGCO, John Deere, General Mills among many others.
Strong experience launching new products in markets in Latin America,
United States, Spain and Holland.
Successful experience in new business development, accounts, products and
markets.
? EDUCATION
Florida International University, Miami, FL - April 2002
Majors: Marketing & International Business
? LANGUAGES
Fluent in English, Portuguese and Spanish; intermediate French
? PROFESSIONAL EXPERIENCE
Miami Dade College, Miami, FL
08/2010 - present
Professor of Portuguese
Part-time Portuguese teaching entertaining needs of today's BRIC market
increasing demands.
Taschen Publisher, Miami, FL
09/2010 - present
Sales Associate
Art Basel and Miami Beach store sales.
Assist with store Marketing initiatives.
Banquier Real Marketing
01/2011 - 03/2011
Account and Business Development Manager
Sustainability platform for Nature Valley (General Mills) in the Caribbean.
Business Development.
Company's Re-branding.
Independent Consultant/Freelancer, Miami, FL
04/2010 - 12/2010
Providing superb and innovative marketing solutions to a wide variety of
clientele in the Greater Miami area as well as internationally.
Opera by Sueli Costa: International sales for the Miami Swim Show 2010.
Museum of Contemporary Art (MOCA): Volunteer.
AniMiami Festival: Marketing, sales and event production.
Brazillian Film Festival: Production assistant. In charge of VIP guests,
logistics, parties and ceremonies.
The Kitchen: Voice-over for the E! channel.
HBO Latin America: Conception and design pitch for the series The Pacific.
T til Design, Rio de Janeiro, Brazil - Miami, FL
06/2007 - 03/2010
Account Manager
06/2007 - 03/2010
Clients: Procter and Gamble Latin America, Coca-Cola Brazil and Latin
America, Bat (Latin America, US, Holland), Souza Cruz, Energisa
Initiative POS planning, launching of new products and packaging for
Brazil, Latin America and the world. Production and coordination,
suggesting processes and suppliers according to demand.
General coordination of national and international projects with teams of
up to 15 people.
Orchestration of the creative process of branding and POP projects.
Participation in domestic and international conventions aiming at
understanding the methodology used by clients, from the creative phase of a
new product until its launch.
Participation on pitches and portfolio presentation of the company to new
clients.
Coca-Cola: POP Fee, BID winning with implementation of the first
sustainable gondola in Brazil.
Live Positively, Brazil chartered the project to build the global
sustainable platform for Coca-Cola.
Cohiba cigarettes: Product and design strategy for a 2 years product launch
in Spain.
New Business Director
09/2009 - 11/2009
Acted as director of business development in Miami, bringing opportunities
and researching the US market while starting an international operation.
Wallenius Wilhelmsen Logistics, S o Paulo, Brazil
08/2005 - 11/2006 Sales and Customer Service
Clients including: Scania, Marcopolo, AGCO, John Deere
Account management partnered up with the sales and operations teams.
New business development.
Management of commercial, operational, financial and the documentation
process for global clients.
Global management and documentation process improvement. Development of a
new and extremely profitable market niche and project cargo.
Maersk Line, S o Paulo, Brazil
02/2003 - 08/2005
Trade and Pricing Analyst
06/2004 - 08/2005
In charge of creating pricing strategies to be executed by the account
management and customer service teams of Brazil, Uruguay, Paraguay and
Argentina aiming at maximizing vessel utilization, keeping the company's
leading status in global market and revenue.
Market-share increase in the Asian and European market.
Sales and Customer Service
02/2003 - 06/2004
Customer service, import and export sales.
Rio de Janeiro imports increase; Implementation of a "dry-reefer" program,
creating profit through equipment repositioning.
Umbro.com, Miami, FL
09/2001 - 05/2002
Marketing Intern
Research designs.
Internal and external communication.
Event planning (round tables to test new products).
E-commerce, US and Canadian markets.
Development of a demand for soccer and its products within the North
American Market.
LTP Management, Fort Lauderdale, FL
02/2001 - 08/2001 Marketing Intern
Development of marketing strategies for each company segments;
Media contact, advertising, research development;
Assisted in Event production.
Institute for Public Opinion and Research, Miami, FL
09/2000 - 05/2002 Marketing Analyst
Telemarketing, translations.
Training of new employees.
Presentation of services to clients and staff.
Development of partnerships and clientele to form clusters for advertising
and promotional purposes.
Florida International University, Miami, FL
08/1998 - 05/2000 Office/research assistant
Front desk service to students, professors and program directors. Office
management and lab supervision.
Research of customer service in the public sector of the world's economy,
later published by Professor Ron Gilbert.
? AWARDS
2009 Rebrand winner (www.rebrand.com/2009-distinction-energisa)
2
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