Customer Service Sales
Resume:
(Nancy) Trang Nguyen
Lemoore, CA 93245
********@*****.***
Objective: Bi-Lingual in English/Vietnamese. Looking for a challenging and rewarding full-
time Receptionist Position, where my experience can be utilized to improve customer comfort &
company production.
Technical Skills: multi phone line, office assistant/clerical skills, excellent customer service,
communication skills, stock, inventories, good verbal, written interactions. Knowledge of
Windows (98, ME, 2000, XP), Mac OS, Typing, Microsoft, and office: Excel, word, etc.
Additional Skills: Able to work effectively on a team and independently, determined,
motivated, and very positive, works well under pressure, highly organized and detail oriented,
sales/customer service experience, hardworking, energetic, positive attitude, can work in a multi
and fast paced environment.
Education:
Sunnyside High: 1999-2003
Fresno City College: 2006-2008
Work Experience:
RHA Inc. Fresno, CA Receptionist: August 2009 – August 2010
Answering phone with appropriate greetings, route and transfer calls per internal procedure, take
messages and route them to the appropriate person, maintain a professional demeanor at all
times. Greet and screen visitors and handle requests, perform data entry/run reports of various
types on such programs as Access and Excel while working at front desk. Handling mail:
incoming and outgoing, ordering supplies, filing and tracking of orders for clients. Set up
conferences; send faxes and route incoming faxes to appropriate staff in a timely manner.
RHA Inc. Call-Center CSR: August 2006 – August 2009
Providing Lifeline program general information, screen callers for eligibility, collect and data
entry of demographics, conduct optional surveys, document complaints, and provide service
provider transfers. Translate scripts. Providing Lifeline Program certification and verification
form instruction, research receipt and status of form submission, request new forms and provide
explanation of reason for denial.
Ann Taylor Fresno, CA 93720 Sales Associate: June 2008 – April 2009
Cash handling, sales, stock, inventory, and customer service skills, answering phones
References: Available upon request
Contact this candidate