Customer Service Sales

William R. Craigle, III

**** ********* ***** *** ( CARY, NORTH CAROLINA 27513

(h) 919-***-**** ( (c) 919-***-**** ( ************@*****.*** ?

www.linkedin.com.in/BillCraigle

Qualifications Summary

SENIOR MANAGEMENT PROFESSIONAL WITH THE ABILITY TO BUILD, TRAIN, AND LEAD

SUCCESSFUL SALES AND SERVICE ORGANIZATIONS. EXPERTISE GUIDING SALES,

MARKETING OPERATIONS, CORPORATE DEVELOPMENT, EXTERNAL AFFAIRS PLANNING, AND

BUDGETING WITHIN THE TELECOMMUNICATIONS INDUSTRY. EFFECTIVE COMMUNICATOR

AND LIAISON, KNOWN FOR BUILDING STRATEGIC PARTNERSHIPS AND ALLIANCES WITH

STATE AND FEDERAL LEGISLATORS AND REGULATORS NATIONWIDE. AREAS OF EXPERTISE

INCLUDE:

Strategic Planning & Leadership ? Government Affairs & Public Policy

Operations Management ? Cost Reduction ? Lobbying & Advocacy ? Negotiations

Crisis Management ? Cross-Functional Communication ? Resource Management

Professional Experience

Alltel / Verizon Wireless - NC & SC 2010 to present

LEGISLATIVE CONSULTANT

MANAGED STATE PUBLIC POLICY AND LEGISLATIVE AND REGULATORY ADVOCACY,

INTERFACING WITH STATE DEPARTMENT HEADS, SENIOR EXECUTIVES, GENERAL

COUNSEL, AND AREA LEADERSHIP TEAMS. DEVELOPED STRATEGY, TACTICS TIMELINES,

AND POSITION PAPERS FOR LOBBYING. WORKED WITH LEGISLATURE AND STATE PUBLIC

UTILITIES COMMISSIONS.

ALLTEL - RALEIGH, NC 1999 TO 2010

REGIONAL VP, EXTERNAL RELATIONS

Directed business development and customer relationships for

telecommunications services throughout Mid-Atlantic region generating $3.3B

revenues with 5.5M customers. Managed state public policy and legislative

and regulatory advocacy, interfacing with state department heads, senior

executives, general counsel, and area leadership teams. Developed strategy,

tactics timelines, and position papers for lobbying. Managed outside

lobbying counsel and worked with legislature and state public utilities

commissions.

. Resolved public policy issues which facilitated revenue growth,

reduced regulatory costs, and advanced the wireless industry's leading

positions on public policy matters.

. Achieved more than $60M savings in 2010 through 911 prepaid

legislation relieving wireless carriers in the Carolinas from 911 fees

now collected at retail POS.

. Contributed needs assessment, and analytical skills toward

diplomatically responding to client issues with timely resolution and

optimum customer service.

. Teamed with corporate state government affairs group and relevant

state and local government relations initiatives to establish and

maintain relationships.

. Performed ongoing market research and analysis to stay abreast of

emerging issues and actions at federal, state and local governmental

bodies in coordination with corporate state governmental affairs

group.

. Maintained full accountability for leading regional media relations

activities. Identified proper responses to media inquiries in

accordance with corporate guidelines and approval.

. Attended SEARUC and NARUC with public service commissioners. Attended

ALEC and NCSL and NGA with state legislature members when out of

session.

. Designed, developed and facilitated integration of innovative and

streamlined cost-effective programs and recommendations, including

political action committee programs, sponsorships, and community

involvement.

. Planned and coordinated workflow, defining requirements and assigning

projects to optimize utilization of human capital and operational

resources.

. Reviewed and evaluated corporate policies and procedures, summarized

findings and provided recommendations to corporate state government

affairs group.

. Liaised between departments to achieve proper recognition and

attention in any relevant public decision process in support of

corporate business practices and strategies.

360 Communications / Alltel - Raleigh, NC 1994 to 1999

DIRECTOR OF EXTERNAL RELATIONS (1996 TO 1999)

Developed regional strategies for addressing company sponsorships, signage,

contract negotiations, medial relations and other communications. $1.5 B

revenues generated from the southeast region, managed $2.5M budget and six

staff members.

. Promoted positive coverage and exposure to constituencies including

customers, associates, media, communities and shareowners, which

entrenched company as community leader.

. Ensured signage and advertisements increased exposure and publicity

for major sports, entertainment, and nonprofit sponsorships. Yielded

greater name/logo recognition and offer opportunities to increase

customer base and bundle usage among clients, venue spectators and

civic group supporters.

Director of Marketing Operations (1994 to 1996)

Total profit center responsibility for cellular operations generating $100M

plus revenue. Directed sales, customer service, marketing and community

relations for North Carolina including Jacksonville, Wilmington and

Fayetteville MSA's and 225 cell sites serving 1.5M in population. Span of

control included 250 associates with eight direct reports (managers).

. Recognized for outstanding overall sales performance with market

ranked 4th in country in 1995 and ranked first in direct sales

performance in 1995.

Early Experience

Sprint Cellular - Raleigh, NC 1991 to 1994

DIRECTOR OF MARKETING OPERATIONS

Centel Cellular / Centel Cable Television - Chicago, IL 1981 to 1991

DIRECTOR OF REAL ESTATE DEVELOPMENT (1989 - 1991)

Director of Operations, Michigan (1987 - 1989)

Director of Franchise Relations, Illinois (1984 - 1987)

General Manager, South Suburban / Far West Region (1984 - 1984)

Systems Manager / Regional Marketing Manager (1981 - 1984)

Education & Affiliations

Business Administration Coursework, Campbell University - Raleigh, NC

Business Administration Coursework, Grand Valley State University -

Allendale, MI

Professional Affiliations

Chairman of the Board - North Carolina Telephone Assoc., 8 years

Chairman of the Board, Board of Directors - Duke Children's Classic

Executive Development Covey Leadership Week, Sundance, UT

Chairman of the board and the Executive Committee - Junior Achievement

Rex Hospital Advisory Board, Raleigh, NC

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