Customer Service Representative

KAREN L. OLSEN

**** ****** ******, ***. *, Erie, PA 16502

Home Phone: 814-***-**** Cell Phone: 814-***-****

OBJECTIVE

To pursue a career that will utilize my training, skills and experience.

EDUCATION

Associate Degree in Specialized Business

Digital Graphics and Multimedia Design November 2008, Tri-State Business Institute GPA 4.0

Paralegal Studies November 2007, Tri-State Business Institute GPA 4.0

Associate of Science Degree

Culinary Arts June 1984, Johnson & Wales University, Providence, RI GPA 3.1

PROFESSIONAL

Document Preparation: Proficient in Microsoft; Word, PowerPoint, Excel, Access.

Light Bookkeeping: Ledger entry, balance sheet reconciliation, payroll.

Managerial: Inventory; ordering, receiving, auditing & control. Labor; training & cost control. Customer Relations &

Service. CampusVue scheduling software.

Legal: Extensive research of case law and statutes for both criminal and civil briefs.

Hospitality: Front & Back of House experience, including; Banquet and Catering, Bartending, Serving and Greeting,

Kitchen Prep & Line, Cost Control, Facilities planning, Menu Planning, Nutrition, Purchasing, Food Safety.

Graphic Design: Proficient in Photoshop, In-Design, Illustrator, Flash, Premiere, Dreamweaver, After Effects.

EXPERIENCE

Unemployed 11/2009-Present

Customer Service Representative, West Teleservices, Erie, PA 12/2008-

11/2009

Scheduling Assistant, Tri-State Business Institute, Erie, PA 09/2007-11/2008

Prep Cook, Hyatt’s Old Fashioned Restaurant, Erie, PA 01/2006-09/2007

Driver, Mike & Dave’s Pizza and Subs, Erie, PA 6/2004-12/2005

Menswear Department Head, Gabriel Brother’s Department Store, Erie, PA 07/2002-03/2005

COMMUNITY SERVICE

Volunteer

Hispanic American Council, Erie, PA 03/1993-

12/1994

Artists Incorporated, Erie, PA 03/1993-05/1995

Sarah A. Reed Retirement Center, Erie, PA 11/1992-06/1995

AWARDS

Tri-State Business Institute Dean’s List National Dean’s List 2006/2007 Edition

CERTIFICATES

Microsoft Certifications: MS Office Word, MS Office PowerPoint, MS Office Excel

National Registry of Food Safety Professionals: Food Safety Managers Certification

CLUBS

Tri-State Business Institute; Art Club, Paralegal Club

KAREN L. OLSEN

1926 Myrtle Street, Apt. N, Erie, PA 16502

Home Phone: 814-***-**** Cell Phone: 814-***-****

Contact this candidate