Customer Service Administrative Assistant
Resume:
Kristen Elsen ** Mountain View Ave., Avon, CT ****1 *******.*****@*****.***
Professional Experience
Retail Supervisor - Recreational Equipment, Inc., West Hartford, CT ?
August 2007 - present
Develop and enhance a staff of over 30 product specialists through
observation, coaching, and execution of company standards. Lead team to
exceed product and co-op membership sales goals while maintaining a high
level of customer service. Work with other members of the management team
to guide the store through rapidly-changing retail trends. Address
difficult customer service issues directly, promptly, and to satisfactory
resolution. Direct special events such as sale setup, floor changes,
morning huddles, vendor clinics, and product training.
In March 2010, organized a successful all-store footwear training event
featuring five outside vendors showcasing different aspects of fitting
footwear properly. As a result of this training and subsequent related
coaching, there has been a 26% overall increase in footwear sales over the
previous year.
Worked one on one with a potential management candidate on resume
development, mock interviews, and leading during setup of sale events.
Administrative Assistant - Recreational Equipment, Inc., Houston, TX ?
March 2005 - July 2007
Managed in-store Human Resources functions for 60 employess. Duties
included entering new employees into the time-keeping program, maintaining
employee availability, screening potential employees, entering payroll
information for employees, and track and maintain all the office, store,
and operational supplies and equipment. Also oversaw training for banking,
frontline, and customer service staff ensuring implementation of company
standards and protocol.
Administrative Assistant -- Bering Omega Dental Clinic Houston, TX?
September 2004 - March 2005
Created, organized, and maintained patient files. Scheduled and confirmed
patient appointments.
Server - P. F. Changs, Austin, TX__March 2003 - August 2003
Managed station of tables, giving great customer service to several
customers simultaneously. Served drinks, took orders, ensured that
customers were satisfied with their overall experience.
Server/Trainer - Macaroni Grill Austin, TX_September 2000 - March 2003
Managed station of tables, giving great customer service to several
customers simultaneously. Served drinks, took orders, ensured that
customers were satisfied with their overall experience. Trained new staff,
ensuring that they become skilled waiters able to handle their own
stations.
Skills and Certifications
Certified-Retail Management Training ? 2008
Certification in Microsoft Excel, Leisure Learning ? 2005
Proficient knowledge in Microsoft Office Applications
Proficient in ADP JobTrek Software
Anderson Award Nominee, 2006, 2008, 2010
Education
Degree Program: Art Education, Southwest Texas State University, San
Marcos, TX
Diploma, Cypress Falls High School, Houston, TX
BA Expected 2013: Psychology, Albertus Magnus College, New Haven, CT
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