Customer Service Administrative Assistant

LUANN D. TUIT (DEBBIE)

?Cell Phone: 435-***-**** ? ******@***.***

office management / administration

PROFESSIONAL SUMMARY

Expertise in: Client Relations ~ Organization & Communication ~ General

Accounting

Performance-driven administrative professional with experience in

facilitating support services and office management, including extensive

experience in general accounting. Strong organizational, customer service

and communication skills with the ability to independently plan and direct

business affairs. Trusted advisor, liaison and assistant. Fast learner with

proven adaptability to new technologies and applications. Areas of

excellence include:

Administrative Support Human Resources Practices Collections

Marketing Technology Reconciliations

General Ledger Payroll Journal Entries Financial Reporting Non-

Profit Accounting Cost Analysis PO's

Strategic Planning Team Development & Leadership Productivity &

Performance Improvement

PROFESSIONAL EXPERIENCE

Director of Finance, 2010

Marketing Director/Admissions, 2009

Abundant Life Academy, Kanab, UT 2009 - 2010

Earned fast-track promotion based on strong performance in process

optimization and productivity improvement. As Director of Finance reporting

directly to the CFO, oversaw A/R, A/P, Payroll, GL, reconciliations,

journal entries, pre-tax financial reporting and collections. Effectively

handled, as a secondary responsibility, HR, cellular phone activations,

account review, supplies, conference preparations and archiving. As

Marketing Director, investigated and initiated innovative marketing avenues

and strategies as well as coordinated, organized and participated in

conference exhibits.

< Significantly reduced collection issues to 8% per month, an

improvement of more than 50%.

< Streamlined account receivable process from print and mail to an

email system and transferred all automatic downloads for vendor/bank

accounts into QuickBooks.

< Created a brochure for mailings, exhibits and inquiries and

effectively partnered with present and past parents to become

"advocates" for the school.

Teacher, 2008-2009

High School Secretary, 2006-2008

Fredonia-Moccasin Unified School District, Fredonia, AZ 2006 - 2009

Provided effective instruction to high school and middle school students in

Algebra, Geometry, Creative Writing, Journalism and Keyboarding. Appointed

Junior Class Assistant Adviser and Professional Development Committee

Member for Teachers. As Secretary, supported the strategic direction and

reinforced planning for the school. Tasked with the preparation of state

reporting, A/P and A/R for student and auxiliary funds and record keeping

for all H.S. related items. Coached and trained student aides for office

duties and special projects.

< Established a school newspaper for both the middle school and

high school.

< Key member of team responsible for raising AIMS State testing

scores by an average of 25 points.

< Successfully converted the H.S. accounting system from manual to

a computerized system and assisted the district office in reducing

audit "red flags."

Resource Analyst - Corporate Technology, 2005-2006

Administrative Assistant I, 2002-2005

Teller (Part-Time), 2000-2002

Bank of America, Charlotte, NC 2000 - 2006

Progressive record of positions with increasing responsibility, culminating

as Resource Analyst, managing and tracking corporate project personnel for

technology. Prepared monthly reports for time tracking and coordinated

quarterly meetings for management. As Administrative Assistant prepared

statistical data and reports for 43 banking centers in the region and

created regional promotions.

LUANN D. TUIT (DEBBIE) PAGE TWO

< Created spreadsheet forms for outside contractors to better

track time on IT projects.

< Assisted with the creation and updating of the IT intranet

website on a weekly basis.

< Established greater efficiencies with the inter-office mail

setup for IT department.

< As Administrative Assistant, created various spreadsheets,

utilizing advanced Excel skills, to better track banking center

productivity.

< Collaborated with other administrative assistants to coordinate

"success" functions for the banking centers in the region.

< Conceived and initiated a "float" team for banking centers to

use for vacations, personal days, sick days.

< For the Bank of America Bradenton, FL branch, created "cheat

sheets" for tellers to utilize in order to boost cross-departmental

sales.

PREVIOUS EXPERIENCE

Office Manager/Controller/Administrator

Accounting Manager

Bookkeeper

TRC Vectre, Lafayette, NJ 1986 - 2000

Formerly known as Vectre Corporation, Lion Technology and Tank & Line

Compliance

< Moved Accounting from a "one write" system to being fully

computerized and effectively partnered with IT to simplify invoicing

by improving the communication between the database system and the

accounting system.

< Created project budget spreadsheets for engineers and geologists

to better track and handle projects.

< Supervised and coordinated the schedule of support services

staff, managed and led all phases of accounting, including A/R, A/P,

Payroll, general ledger, bank reconciliations, journal entries,

purchase orders, project budgets, cost analysis, pre-tax financial

reports and insurance review for renewals.

< Oversaw purchasing for office and building supplies, managed and

coordinated databases for sales and marketing mailings along with

sales reporting, troubleshooting and maintenance of computers and

network system.

< Organized and scheduled office/building maintenance and repairs.

< Assisted President and vice presidents with reporting, letter

preparation and staff meetings.

Head Bookkeeper/Customer Service Manager

Pathmark/Supermarkets General Corporation, Woodbridge, NJ 1976 - 1985

EDUCATION

Bachelor of Arts

Montclair State University, Upper Montclair, NJ

TECHNICAL SKILLS

Software: QuickBooks, Quicken, TurboTax

Applications: Microsoft Office Suite: Access, Word, Excel, PowerPoint,

Publisher, One Note; Corel: WordPerfect, QuattroPro, Paradox,

Presentations, Lightning; MS Outlook, Outlook Express, Adobe Photo Deluxe,

Acrobat Reader, Windows NT, Windows2000, Windows XP, Windows Vista, Windows

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