Customer Service Sales

ROBERT J. STAR

**** ********* ****, **** ****

Framingham, Massachusetts 01702

Contact: 617-***-****

Email: *******@*****.***

Recruitment Leader serving in the capacities of Corporate and Contract

Recruiter, Recruitment Process Outsourcing Consultant, Project Manager

and Researcher in the Public and Industrial sectors.

. Tactical and Strategic Full Life Cycle Recruiter and Sourcing

Specialist with 14 years of direct experience successfully developing,

implementing and utilizing traditional and novel sourcing strategies

and campaigns.

. Expertise in full lifecycle recruiting with the ability to

autonomously self-manage the recruiting process across each stage in

the recruiting lifecycle including: talent sourcing (cold-calling),

new talent needs identification, screening, interviewing, negotiation

and new hire integration support.

. Strategic recruiter: Ability to conceptualize current hiring needs

within the wider context of the business strategy, goals and values,

organizational strategy and structure and understanding of the

foundations of business providing an ability to interpret business

data to recognize current skill sets and to identify long-term 'A

players'.

. Proven analytical, managerial and business acumen: Have a passion for

business and the ability to break down basic business problems and

systematically work through solutions in a way that incorporates an

intuitive Process oriented: Understands that recruiting is a business

process and you must maintain accountability for the recruiting

function by structuring and optimizing the hiring process to reduce

both time-to-hire and internal hiring costs without sacrificing on the

quality of candidate flow.

. Develop, implement and modify a proactive recruiting sourcing model

including infrastructure, definition of roles, processes, metrics,

training and implementation of advanced sourcing and recruiting

methodologies. Analyze data to pinpoint areas for improvement,

identify market trends, and plan sourcing and recruiting strategies.

. Perform comprehensive recruitment analysis for enterprises and

integrated recruiting full cycle methodologies, e-sourcing

technologies, branding and best practices to expedite the hiring

process, retain employees, decrease Costs per Hire and Time to Start,

develop on boarding and build a high quality resume pipeline.

. Led various recruitment functions including requisition management,

staffing/recruitment metrics, background checks, Diversity/EEO/AA and

OFCCP compliance, college recruitment, advertising, and providing on

boarding training to newly hired Managers and Executives.

. Continuously develop an extensive pipeline of both passive and active

candidates for current and future job requisitions. Ensure data

integrity in Applicant Tracking Systems for tracking, compliance and

reporting.

PROFESSIONAL EXPERIENCE

2006 -Present: RJS Recruitment Research, LLC (Boston, Massachusetts)

Recruitment Leader & Business / Business Development Consultant

. Perform proactive high volume and mid to senior level

sourcing and research levels. Recruit tactically and

strategically - present job requisitions and anticipated

manpower planning attracting passive and active job seekers

ensuring a diverse pipeline of candidates.

. Implement full-life cycle recruiting/staffing strategies for

full-time, contract and temporary employees, which included

traditional and strategic searches for all levels of

corporate employees.

. Interviewing: Be present or available for face-to-face

candidate interviews and introductions to department heads

and facilitate post-interview candidate evaluation meetings

with hiring managers; follow up with candidates for post-

interview feedback if appropriate.

. Compensation negotiation / offer presentation: Negotiate

compensation packages with target new hires that are on or

below budget for position; extend offer letters to "closed"

candidates, negotiate start date and put together all

paperwork for new hire.

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2005 - 2006 FUTURESTEP / A KORN FERRY COMPANY (Boston, Massachusetts)

Project Recruitment Leader - Software Engineering Division

(Clients: Hitachi Data Systems and Raytheon Computer Engineering

- DOD)

. Performed comprehensive recruitment functions for large

enterprises and integrated recruiting full cycle

methodologies, e-research and e-sourcing technologies,

services and best practices to expedite the hiring process,

retain employees, decrease Costs per Hire and Time to Start

and built a productive business partnering relationship with

hiring managers and Human Resources.

. Source for active and passive candidates by making cold

calls, networking, prospecting for leads, generating

referrals, and the conducting deep internet searches.

. Evaluated the resumes of prospective candidates and

determines degree of skill match; recommended or declined

appropriately and forwards qualified candidate resumes to the

hiring manager for review.

1994 - 2005 BUSINESS ADVISORS LLC (Philadelphia, Pennsylvania)

(Corporate Acquisitions, Diversifications, Expansion and Re-

organizations)

Corporate Recruiter / Recruitment Outsourced Consultant

. Identified target companies and markets to develop new

prospective candidate leads through cold calling, internet

job postings, advanced internet tools and search

methodologies.

. Conducted phone interviews to gather pertinent information

from candidates including job location,

compensation, availability, relocation issues, and

proficiencies for contract or permanent positions.

. Responsible for developing proactive strategic sourcing

solutions throughout the organization while utilizing best

in class practices, tools and strategies to identify and

build talent pipelines.

1990-1994 INTERNATIONAL TECHNOLOGY CORP. (Pittsburgh, Pennsylvania)

(Industrial and Government Engineering Sub-Contractor - DOD,

DOE & DOT)

National Technical Recruiter & Lead Researcher - Eastern Region

. Identified, negotiated employment contracts and placed 1,700

exempt professionals nationally.

. Recruited and interviewed potential candidates to select

highest quality hires, projecting a professional image both

internally and externally, understanding

business/organizational issues and challenges as they related

to staffing.

. Developed creative recruiting sourcing strategies;

proactively built a robust pipeline of candidates for

critical and repeat roles. This included active and passive

candidate sourcing.

. Conducted full life cycle recruiting including sourcing, pre-

screening, face to face interviews, selection, compensation

negotiations, reference checks and on-boarding activities at

all levels including vice president, director, manager and

professional levels.

1990. CLEAN HARBORS, INC. (Boston, Massachusetts)

Corporate Recruiter and Acquisitions Facilitator

. Identified, actively sourced and placed 5,100+ industry non-

exempt and exempt professionals.

. Responsible for driving all aspects of the recruiting process

partnering with human resource leaders, hiring managers and

senior leadership.

. Checked references, verifies educational credentials, and

coordinates background investigation of selected candidate;

negotiated and made verbal and written offers of employment

EDUCATION

University of Massachusetts Amherst,

Massachusetts

B.S. Major: Organizational Development & Planning, 1987

Minor: Industrial Psychology

CONSULTING ASSIGNMENTS

I've associated with startup, established, high growth and innovative

companies throughout my career. Due to the nature of these firms I've

had the opportunity to undertake assignments as Business Development,

Human Capital Management, Inside Sales / Customer Service, Client

Relationship Management, Finance, Accounting, Project and Account

Management and Technology.

I've founded five successful start-up and high growth service

companies in the areas of recruitment, management, sales and

technology.

2

3 Financial Management

. Interim CFO / COO: Evaluated and implemented Manpower and

Staffing Operations, and instituted accountability for a

technical recruiting and software consulting firm in San

Jose, CA.

. Retained Contract Executive Recruiter for technical firms

nationally.

. Developed, managed and a technical firm achieving a 82% IRR

the first year of operations.

. Business Process Improvement Consultant: Improved

effectiveness of departmental and personnel productivity

resulting in significant increased Pre-Tax earnings

E.B.I.T.A.

. Banking Negotiations and Relations and vendor analysis.

. Responsible for establishing a $20M budget and $1.75

revolving line of credit.

Business Development & Market Research Skills Summary

Performed company analysis, through various means, and organized

information investigate opportunities, understand markets, compete more

effectively and expand their business in prior to the possibility of

misspent costs, sales and marketing target identification.

Performed the various tasks:

. Business Development: New and Existing Accounts

. Negotiating assignments with clients/consultants to ensure optimum

quality within the Project Scope

. Sales Planning & Quantifiable Analysis of Clients Needs

. Identify Potential Target Clients

. Competitive Intelligence Research, Analysis & Interpretation

. Key Account Profiling & Target Identification

. Market Consumer Feedback Data Analysis

. Merger & Acquisition Data Interpretation Research

. Client Relationship and Maintenance

. Developed and managed an entrepreneurial consulting practice

assisting companies achieve profitability, sold services expanding

present client base, researched acquisition targets, contract

negotiations, markets and recruiting key hires to improve

productivity.

. Analyzed sales programs and increased business development

activities by 28%; systems and processes to provide effective

financial controls, administrative, business management, operational

processes, restructuring, client relations (CRM) and corporate

policies.

. Performed market research, strategic business plans,

sales management and direct sales.

. ` Consulted to technical companies and provided expertise in re-

structuring sales efforts to increase market share, financial

reporting, and business functions and personnel requirements.

. Forecasted budgets and cost per hire targets directed

strategic manpower planning efforts

. More than 7 years' successful experience in customer service and

support with recognized strengths in account maintenance, problem-

solving and trouble-shooting, sales staff support, and

planning/implementing proactive procedures and systems to avoid

problems in the first place.S

Customer Services Skills Summary

. Resolves product or service problems by clarifying the customer's

complaint and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure

resolution.

. Ability to communicate with customers (internal and external) in many

different environments.

Demonstrated ability to plan, prioritize, coordinate and organize work

assignments.

. Computer phone based helpdesk and call center experience in high volume

environments both inbound and outbound interfacing with clients and

problem solving in the most courteous and respectful manner.

. Proven an ability to do various types of job timely and efficiently,

designing process improvement facilitating the efficiency of the sales

cycle without decreasing service and quality of existing and potential

clients.

. Essential duties and responsibilities include resolving conflicts,

answering technical and non-technical in a clearly understandable

manner and calmly. Inquiries are received via phone calls and

email. Other duties include processing endorsements and various

other customer service support tasks/projects.

Contact this candidate