Customer Service Administrative Assistant
Resume:
VANESSA M. MUNOZ
Tucson, AZ ***46
Phone: 520-***-****
Email: ******-**@*******.***
SUMMARY
My greatest strengths are that I am capable of getting the job done in a
timely manner. I am very well organized and am a people person. I enjoy
helping others and assist anyone in any way I possibly can. I have a
pleasant personality and am a very hard worker and a quick learner. I
believe in giving customers the best customer service if needed and always
assist in there needs.
MAJOR ACCOMPLISHMENTS
While working as an accounts receivable analyst with Aegis (Qwest), I have
received numerous awards. I was honored as the employee of the month for
my accomplishments. While working at Pizza Hut as a customer service
representative, I received numerous awards for my achievements. I was
offered a management position with Pizza Hut. While working with Sunstar,
LLC I was offered a job position in Del Rio, Texas to work as the
Purchasing Agent for the new project that will be starting in May 2008.
EMPLOYMENT HISTORY
Prestige Assisted Living
Housekeeper/Receptionist
Sierra Vista, AZ
Start: 8.25
Clean resident's apartments in alzeihmers unit. Maintain all supplies
stocked and filled all supplies. Answer multi line phones. File documents,
keep front area cleaned. Assist people to correct department areas.
Prestige Renovations
Administrative Assistant
Ft. Huachuca, AZ
Start: $13.00
As an administrative assistant I did clerical work as answering telephone
lines, greeted subcontractors, and completed any given duties, was given
the duties of Accounts Payable and AR/Billing. Entered invoices from
Prestige Renovations subcontractors. I also processed invoices for billing
to Michael's Military. Verified and updated all certified payroll for all
subcontractors. Validated and corrected all AIA documents for monthly
billing, (G702/G703) with government, assigned painting subs to houses that
needed to be worked on and entered all houses given on a Tracker,
(scheduling). Prepared delivery orders new job start date. Entered
subcontracts/estimates in system. Prepared contracts for new jobs, and also
entered daily manpower reports. Prepared lien waivers upon payment for job
completion
Office Smart
Purchasing Agent
Sierra Vista, AZ
Start: $9.00
My duties as the Purchasing Agent include all inventory items for the
office. I am also in charge of making sure the customer have all items that
were placed and ordered. I deal with many vendors and order supplies. I
also answer phones; input data into our systems, cash handle, and assist
customers.
Home Depot
Cashier
Sierra Vista, AZ
Start: $8.00
End: $8.50
As a cashier I assisted in ringing up merchandise, cash handling, greeted
customers. Worked in returns. Assisted customers in what they needed
SunStar, LLC
Administrative Assistant/Purchasing Agent /Accounts Payable
Fort Huachuca, AZ
Start: $10.00
End: $13.00
As administrative assistant, I answer telephone calls and direct person to
appropriate personnel. I perform clerical duties such as letter of
transmittals, job description summaries, and prepare all schedules for 702
and 704 projects for Corps of Engineers. I attend meetings with the Corps
of Engineers and take and transcribe minutes during the meeting. I assist
in all the medical, dental insurance and all employee life insurance
papers. As purchasing agent, I prepare purchase orders and purchase all
needed material and supplies using the Timberline database.
I also update an application flow on all applicants that apply within this
company. I set up new companies as Vendors so our company can start
purchasing supplies/materials. I also work Accounts Payable and enter
numerous invoices for our vendors every week. I am in charge of all the
company vehicles and cell phones and all inventory.
Aegis/Qwest
Accounts Receivable Analyst
Sierra Vista, Arizona
Start: $7.25
End: $9.25
I was first employed as key entry operator for Qwest. I keyed 8xx, Voice
Term, DIA and Private line orders. After a short time, I received a
position as an accounts receivable analyst with Wholesale National
Collections (Qwest). My duties include collecting millions of dollars from
professional customers and follow up on delinquent customers, and ensure we
meet our monthly collections goals. I work with prepay and weekly
customers using Net30. I train and assist co-workers when necessary. I
use Microsoft Office and am proficient in Excel and Word. I received
training to improve customer service for billing.
Army and Air Force Post Exchange
Greeter/Cashier
Fort Huachuca, Arizona
Start: $6.25
End: $6.25
I was employed at the Fort Huachuca Post Exchange as a greeter. My duties
were to welcome and greet soldier and civilian customers and answer any
questions they may have. I completed the proper forms for refunds and
exchanges. I stocked the news ads for the Post Exchange weekly sales and
store information. I also worked as a cashier. I was responsible for
accurate money accountability at the end of my shift.
Pizza Hut
Customer Service Representative
Sierra Vista, Arizona
Start: $5.25
End: $5.75
I initially started working as a cook for Pizza Hut. I was responsible for
preparing and cooking pizzas. I also stocked food supplies. Later I
worked as the lead customer service representative. I was responsible for
taking orders and ensuring customers were tended to in a timely manner. I
trained and was responsible for other customer service representative
during my shift. I checked and managed the funds for the delivery drivers.
I received a certificate of achievement for outstanding performance.
EDUCATION
Graduated Buena High School in 2003 - GPA 3.5
Customer Service Training for Aegis - 2005
AWARDS
Employee of the month in 2006 - Wholesale National Collections - Qwest
Award for Outstanding Contribution to the success of Qwest
Certificate of Achievement from Collections - Qwest
Top Quality Certificates for key operator position - Qwest
Community Involvement
Volunteered with the La Hacienda Rehabilitation Center in 2002 as an
activity assistant.
Participated in a Mother's Day for Life walkathon in May 2007
References
Lynn Gray
Gertraud McGill
Rosita Castillo
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