VANESSA M. MUNOZ

**** *. ********

Tucson, AZ ***46

Phone: 520-***-****

Email: abhbnp@r.postjobfree.com

SUMMARY

My greatest strengths are that I am capable of getting the job done in a

timely manner. I am very well organized and am a people person. I enjoy

helping others and assist anyone in any way I possibly can. I have a

pleasant personality and am a very hard worker and a quick learner. I

believe in giving customers the best customer service if needed and always

assist in there needs.

MAJOR ACCOMPLISHMENTS

While working as an accounts receivable analyst with Aegis (Qwest), I have

received numerous awards. I was honored as the employee of the month for

my accomplishments. While working at Pizza Hut as a customer service

representative, I received numerous awards for my achievements. I was

offered a management position with Pizza Hut. While working with Sunstar,

LLC I was offered a job position in Del Rio, Texas to work as the

Purchasing Agent for the new project that will be starting in May 2008.

EMPLOYMENT HISTORY

Prestige Assisted Living

Housekeeper/Receptionist

Sierra Vista, AZ

Start: 8.25

Clean resident's apartments in alzeihmers unit. Maintain all supplies

stocked and filled all supplies. Answer multi line phones. File documents,

keep front area cleaned. Assist people to correct department areas.

Prestige Renovations

Administrative Assistant

Ft. Huachuca, AZ

Start: $13.00

As an administrative assistant I did clerical work as answering telephone

lines, greeted subcontractors, and completed any given duties, was given

the duties of Accounts Payable and AR/Billing. Entered invoices from

Prestige Renovations subcontractors. I also processed invoices for billing

to Michael's Military. Verified and updated all certified payroll for all

subcontractors. Validated and corrected all AIA documents for monthly

billing, (G702/G703) with government, assigned painting subs to houses that

needed to be worked on and entered all houses given on a Tracker,

(scheduling). Prepared delivery orders new job start date. Entered

subcontracts/estimates in system. Prepared contracts for new jobs, and also

entered daily manpower reports. Prepared lien waivers upon payment for job

completion

Office Smart

Purchasing Agent

Sierra Vista, AZ

Start: $9.00

My duties as the Purchasing Agent include all inventory items for the

office. I am also in charge of making sure the customer have all items that

were placed and ordered. I deal with many vendors and order supplies. I

also answer phones; input data into our systems, cash handle, and assist

customers.

Home Depot

Cashier

Sierra Vista, AZ

Start: $8.00

End: $8.50

As a cashier I assisted in ringing up merchandise, cash handling, greeted

customers. Worked in returns. Assisted customers in what they needed

SunStar, LLC

Administrative Assistant/Purchasing Agent /Accounts Payable

Fort Huachuca, AZ

Start: $10.00

End: $13.00

As administrative assistant, I answer telephone calls and direct person to

appropriate personnel. I perform clerical duties such as letter of

transmittals, job description summaries, and prepare all schedules for 702

and 704 projects for Corps of Engineers. I attend meetings with the Corps

of Engineers and take and transcribe minutes during the meeting. I assist

in all the medical, dental insurance and all employee life insurance

papers. As purchasing agent, I prepare purchase orders and purchase all

needed material and supplies using the Timberline database.

I also update an application flow on all applicants that apply within this

company. I set up new companies as Vendors so our company can start

purchasing supplies/materials. I also work Accounts Payable and enter

numerous invoices for our vendors every week. I am in charge of all the

company vehicles and cell phones and all inventory.

Aegis/Qwest

Accounts Receivable Analyst

Sierra Vista, Arizona

Start: $7.25

End: $9.25

I was first employed as key entry operator for Qwest. I keyed 8xx, Voice

Term, DIA and Private line orders. After a short time, I received a

position as an accounts receivable analyst with Wholesale National

Collections (Qwest). My duties include collecting millions of dollars from

professional customers and follow up on delinquent customers, and ensure we

meet our monthly collections goals. I work with prepay and weekly

customers using Net30. I train and assist co-workers when necessary. I

use Microsoft Office and am proficient in Excel and Word. I received

training to improve customer service for billing.

Army and Air Force Post Exchange

Greeter/Cashier

Fort Huachuca, Arizona

Start: $6.25

End: $6.25

I was employed at the Fort Huachuca Post Exchange as a greeter. My duties

were to welcome and greet soldier and civilian customers and answer any

questions they may have. I completed the proper forms for refunds and

exchanges. I stocked the news ads for the Post Exchange weekly sales and

store information. I also worked as a cashier. I was responsible for

accurate money accountability at the end of my shift.

Pizza Hut

Customer Service Representative

Sierra Vista, Arizona

Start: $5.25

End: $5.75

I initially started working as a cook for Pizza Hut. I was responsible for

preparing and cooking pizzas. I also stocked food supplies. Later I

worked as the lead customer service representative. I was responsible for

taking orders and ensuring customers were tended to in a timely manner. I

trained and was responsible for other customer service representative

during my shift. I checked and managed the funds for the delivery drivers.

I received a certificate of achievement for outstanding performance.

EDUCATION

Graduated Buena High School in 2003 - GPA 3.5

Customer Service Training for Aegis - 2005

AWARDS

Employee of the month in 2006 - Wholesale National Collections - Qwest

Award for Outstanding Contribution to the success of Qwest

Certificate of Achievement from Collections - Qwest

Top Quality Certificates for key operator position - Qwest

Community Involvement

Volunteered with the La Hacienda Rehabilitation Center in 2002 as an

activity assistant.

Participated in a Mother's Day for Life walkathon in May 2007

References

Lynn Gray

520-***-****

Gertraud McGill

520-***-****

Rosita Castillo

520-***-****

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