Customer Service Technical Support
Resume:
SALMA eLHAMY
Customer Service/Production/Technical Support Phone: 510-***-**** *******@*******.***
SK I L LS
Able to communication with others
Knowledge with Microsoft Office
Able to provide multiple concepts for a project
EXPERIENCE
Souto Brothers Landscaping Company 10/ 2006 to
04 /2010
Sunset Blvd
Hayward, CA 94544
Front Desk
• Filling, data Entry, organizing recites for company
• Ordering materials for business needs
Email, business letters, copying, faxing, printing
•
• On site measures of landscaping properties
• Designing flyers and brochures for business
06/2006
Fry’s Electronics to 09/2006
43800 Osgood Blvd
Fremont, CA 94539
Computer Customer Service
• Technical supporting services
• Sales
• Helping customers with their needs
12 /2003
to 01 /2005
Milestone Technologies
41348 Christy Street
Fremont, CA 94538
Customer Service/Inventory
• Customer service help
• Preparing circuit boards for shipment
• Clean room services
• Stock room
03 /2001
to 09 /2003
South Valley Systems Resources
381 Kishimera Drive
Gilroy, CA 95020
Computer Technician/Hardware
• Duties were installation, configuration, troubleshooting and repairing computers and laptop Reporting to sites for jobs
assigned as specified
• Field to field technician
• Replacing hardware parts
Salma Elhamy Resume Page 1
05 /2000 to
02 /2001
Gillian Technology, Inc.
2240 Paragon Drive
San Jose, CA 94089
Test Operator
• Testing boards for Dolby Digital pass/fail
• Warehouse inventory and stock room services
• Working with small tools on circuit boards
07 /1999 to
02 /2000
Xilinx
2100 Logic Drive
San Jose. CA
Technical Support
• Performed standard PCs and Laptop installations and setups
• Setting up TCP/IP, authenticating computer to company’s domain
• Ghosting images (configure and install)
• Installing virus scans, mapping network drive
• Using Timbuktu software
• Heavy phone contact with clients and employees
• Working with Clarify Client 6.0 for Oracle
• Ordering PCs parts for company’s usage
08 /1996 to
02 /1999
International Business Machines Corporation (IBM)
555 Bailey Avenue
San Jose, CA
Tester/Production
• Performing precision measurement of components used in the manufacturing of hard drive
• Testing components under machine microscope
• Assembly line
• Clean room environment
Education
California State University East Bay, Hayward, CA
December 2009. Received degree on February 2010
B.A. Arts emphasis Graphic Design and Multimedia
A+ Network Certified 2001
Reference will be provided upon request
Salma Elhamy Resume Page 2
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