Sales Customer Service
Resume:
ANNA M. MOORE
****.*******@*****.***
PROFILE
Self- motivated CFO and Director of Operations. Executive with proven team leadership, providing the
vision and direction to define and implement financial and operational processes to achieve business
objectives. Exceptional skills in redefining processes and workflow to enhance business operations and
increase profitability. Strong IT knowledge base. Customer service oriented and innovative.
KEY STRENGTHS
Successfully managed conversion to fully integrated ERP system – including written process
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documentation
Developed staff training for: General Ledger, Financial Reporting (FRX), Fixed Assets, Accounts
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Receivable/Payable, Purchasing, Inventory, Shipping and Receiving, Returns Management,
Service Management, Contract Management, Manufacturing, Job Costing, Payroll and Human
Resources.
Member of the management team that brought the company to ISO 9001 and 13485 standards
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through GMP; developing SOP’s and work instructions.
Co-chaired committee that re-engineered service department and customer support center
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processes and financial analysis. The service department went from a position of loss to
profitability within one year. Customer satisfaction increased dramatically as well.
Negotiated multi-million dollar credit lines with vendors and financial institutions.
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Experienced in merger and acquisition due diligence; acquisition and sale.
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Member of the management team that procured a new office location and developed the site
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plans, purchased of all equipment, furniture and fixtures, and directed lease negotiations.
Administered two start-up businesses, initiating office process and accounting procedures,
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developing marketing strategies for launch.
Developed proficiency with Great Plains (MS Dynamics), QuickBooks, Peachtree, Oracle,
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Hyperion and all Microsoft Office Products.
PROFESSIONAL HISTORY
CFO/ Director of Operations, VIRTUAL IMAGING INC, a Canon USA Company,
Deerfield Beach, FL 2003-2011.
Accomplishments have included:
• Grew company from 25 employees/ $3.5 million to 110 employees/$69 million annually;
• Analyzed and developed company-wide departmental processes and procedures;
• Directed the accounting team, financial statement preparation, journal entries, treasury &
cash management, employment & sales tax preparation, monthly closing, KPI reporting, ISO
internal audit, and variance analysis;
• Developed and directed the IT department;
• Created teams to set and achieve departmental finance/operational goals and drive constant
improvement;
Established audit procedures to insure transaction integrity;
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Led the transition team during acquisition;
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Directly managed the customer support center;
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Directly managed Materials and Logistics;
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Worked closely with the R&D and engineering team to bring several new products to market;
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Reported directly to the president of the company.
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Branch Office Administrator, EDWARD JONES INVESTMENTS, Galesburg, IL 2001-
2003.
Responsible for documentation compliance, marketing strategies, and general office operation.
Accomplishments have included:
• Building customer relationships;
• Event planning to increase company accessibility to the public;
• Establishing good rapport with the investment community;
Office Manager, ASTRATECH INC, Galesburg, IL 1991-2001.
Directed the office and staff of the nationally recognized Xerox® Sales Agency with the largest
geographical market area in the state of Illinois. a full service printing and graphics design company (ADS).
Accomplishments have included:
• Launched Direct Sales Agency Plan;
• Developed the office process and accounting system and staffing for this agency at start-up;
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Worked closely with field service team to maintain customer satisfaction in our territory;
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Ensured compliance with Xerox® policies, documentation and reporting;
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Invited by the president of Xerox® of Illinois to present to his management team my ideas
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and achievements in customer satisfaction.
Office Manager, MICROAGE® COMPUTER CENTERS, Galesburg, IL 1983-1991.
Responsible for 30 staff and 3 independently-owned locations.
Accomplishments have included:
• Directed the accounting department and daily store operations;
• Accounting and HR responsibilities for payroll, commissions, payroll tax &sales tax
reporting; financial statements, general ledger;
• Reported performance to major product line vendors;
• Coordinated advertising and classroom activities;
• Supported accounting software sales & support staff;
• Researched franchising and developed relationship with MicroAge®.
PROFESSIONAL ACTIVITIES
- Local church Administrative Council, Finance Committee and Board of Trustees.
- Lions Club International – Awards including Lion of the Year, Foundation Fellow and Melvin
Jones Recipient.
- Various community projects with event coordination
- United Way, Christmas in Action, Big Brothers/Big Sisters, PTO volunteer
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