Sales Representative Administrative Assistant

P r incess Grace

**** ****** **** ****, ******* TX

Mobile Phone: 832-***-****

E -mai l: **********@*****.***

OBJECTIVE

My immediate career plan is to obtain a position that will be both challenging and rewarding and will encourage me to enhance my skills to become

more valuable to my employer and company.

WORK EXPERIENCE

04/2009 – 06/1/2011

Randstad Staffing/JP Morgan Chase Bank, Dallas, TX

.

• Worked in Citizenship and Immigration Services (CSI), in the Government Lockbox Facility, keying data into several different forms after

documents were imagined and put into database. Keyed alpha and numeric information at 10,000 keystrokes per minute from forms

submitted daily into Data Completion 1database while ensuring department goals were met on a daily basis. Also keyed in Data

Completion 2 checking for errors and ensuring accuracy on all forms keyed. Completed transaction folders for extraction department.

07/2009 – 01/2011

Counter Manager/Beauty Advisor, Macys, Humble TX

.

• Advised clients on how to build a skin care regimen, how to correctly apply cosmetic products purchased and advised clients on how to

have beautiful skin without makeup. Handled customer issues and complaints. Handled cash and credit card transactions.

• Talked with account vendors regarding products, managed stock tool, advised beauty consultants of new products coming into counter with

expectations of vendors goals and sale goals needed for Macy’s. Complied with daily goals by opening three or more new Macy’s Star

Rewards credit accounts a week.

07/2007 – 2/2009

Risk /Collections Analyst- Merchants Choice Card Services, Woodlands, TX

• Worked on daily ACH Rejects, communicated with merchants, sales offices and banks concerning investigations. Reviewed transaction

activity daily to ensure no fraud associated with account before depositing funds into merchants account with bank. Analyzed business

financials on accounts when merchants went over there monthly limit and when there were wanting approval of a higher line of credit on

there account.

• Monitored daily chargeback activity; documentation reviews, calling merchants, diverting funds. Reviewed merchant accounts for avenues

to recover funds owed. Handled merchant and sales representative complaints on a daily basis when funds were held to investigate fraud.

02/2006 – 3/2007

Administrative Assistant- Henry Ford CC, Financial/Accounting Services, Dearborn, MI Coordinated and directed office services. Duties

consisted of filing, typing and distribution of mail. Answered phones, gave information to callers, took messages, and transferred calls to appropriate

individuals.

• Aided accounting executives with entering bills and data into computer.

6/2002 – 1/2006

Mortgage Specialist/Document Compliance- ABN AMRO Mortgage, Troy, MI

• Analyzed FHA loans and other documents to request information needed to complete loans so they could be sent to HUD for

endorsement/insured.

• Called brokers, loan officers, and title companies regarding documentation and signatures needed on forms. Scanned documents, handled

fax transmissions and audited loan files.

09/2001 – 05/2002

Data Entry Clerk/Typist, Standard Insurance/Entech Staffing, Sterling Heights, MI

• Input information into database for mortgages and deeds. Typed legal descriptions and mortgage commitments. Assisted with tax search

projects regarding county, school and property taxes.

EDUCATION

1/2001 – 8/2001

Lawton Business School Southfield, Oakland, MI

Major: Computer Software Programs

Certificate of Completion with academic excellence, GPA 3.5 or higher

9/1982 – 6/1986

Kettering High School Detroit, Wayne, MI

Major: College Prep

Diploma obtained, Honor Roll, GPA 3.0 or higher,

SKILLS

MOSC Certification in Excel, Access( Master Query), Word, PowerPoint. Proficient in Accurint software program, Adobe, Netscape Navigator, Altel,

Mupit 6i, Oracle, Citrix, Fidelity, FDR, Lotus, Outlook, typing 45-50 wpm, data entry, 10 key calculator, Great organizational skills, team player,

reliable, dependable, ability to multi task in stressed, fast paced environment.

PERSONAL INTERESTS

Enjoy playing tennis, and working out. Learning Spanish, interest in physical and massage therapy classes. Long term goal is to become an

entrepreneur running a lucrative massage-physical therapy business.

REFERENCES

Available upon request.

Contact this candidate