Customer Service Assistant

Ermalinda Avila

**** ***** ****** ****** ** ***** 951-***-****

*********@*****.***

Objective:

To obtain a position as an Receptionist/Office Assistant utilizing my

education, skills, and abilities to provide superior service to your

company.

Skills:

* Type 42-45 wpm

* 10-key

* Data Entry/Word Processing

* Answer phones (messages)

* General Office procedures

* Operate various office equipment

* Basic use of Microsoft Word, Excel, Power Point, Outlook

Qualifications:

Ability to work independently and in a team atmosphere, great attention to

detail, prioritizes and manages work pressures, excellent organization

skills, and great oral and written communication.

Education:

. Kaplan College Medical Billing/Coding 05/2010

?NCCT Certified Insurance & Coding - ID 721188 exp.9/16/11

. Centennial High School Diploma 1992

Experience:

Outsource Group Corona, CA 03/18/10 - 04/14/10

. Received training and knowledge on the Latitude system

. Called on various clients for insurance eligibility and claim status

. Access the CA MediCal website for eligibility

. Daily office duties (e.g. filing, copying, phone skills)

CTX Mortgage Corona, CA 12/2001 - 07/2009

Office Assistant and Loan Officer Assistant

. Receptionist, greet customers and refer them to appropriate staff

members, answered phones, route calls, take messages, scheduled

appointments and filing

. Provided administrative support to other staff

. Distributed incoming/outgoing mail (Fed Ex)

. Ordered office supplies

. Data Input - Setting up new customer files with application data, loan

product terms, and estimate of closing costs, input LP or DU data for

preliminary loan approvals, ordering credit reports

. Assisted Eight Loan Officers with clerical functions - Faxing

documents to and from customers, other lenders, and home office,

making copies of borrower's information, filing, etc.

Wal-Mart Corona, CA 03/1993 - 12/2001

Cash Office Associate

. Balanced and processed cash/check deposits numerous times daily

. Completed daily reports

. Consolidated sales for all accounts monthly

. Resolved customers money issues

. Customer Service

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