Customer Service Sales

Mayra Zarate

*** **** ****** ******, **** Beach, CA 90805

562-***-**** Mobile / *************@*****.***

OBJECTIVE

Seeking a medical assisting position with a growing organization where, I can make a positive impact on service, experience

long term career growth and pursue opportunities for advancement.

EDUCATION

WyoTech Long Beach, CA

Diploma: Medical Assisting Completed in 720 hour state accredited

TECHNICAL SKILLS

Administrative Skills:

Filing (alphabetical), Patient scheduling, billing and coding (ICD 9 & CPT 2010), medical transcription, insurance verification.

Exposure to Health Insurance Portability Accountability Act (HIPAA), and Occupational Safety Health Administration (OSHA)

guidelines and procedures

Clinical Technical Skills:

Aseptic techniques, tray preparation, tray set ups, basic pharmacology, dosage calculations, medication administration (oral,

inject able, topical,) urinalysis, wound care, patient education, throat cultures, vaginal trays, immunizations, well baby checks,

spirometry.

Professional Certifications:

Electrocardiogram: Cardiac Anatomy and Physiology, Electrocardiographic Techniques, Cardiopulmonary Resuscitation, First

Aid, (Adult, Child, and Infant): American Red Cross, Injections: Intradermal, Intramuscular, and Subcutaneous methods,

Venipunctures: Butterfly, Vacutainer and Syringe methods

RELEVANT SKILLS

•

• •

Fluently Bilingual – English / Spanish Computer Literate: Microsoft Word, Excel, Publisher

• •

Exceptional customer service Great communication skills

• •

40 WPM Able to multitask with little supervision

• Able to maintain excellent customer relations

PROFESSIONAL EXPERIENCE

Pro Health Partners Long Beach, CA 2/2011 –

4/2011

Clinical and Administrative Medical Assistant (160 Hour Externship)

• Assisted with Pap Smear procedures

• Performed Electrocardiogram(EKG)

• Prepared Lab Orders

• Instructed patients on self injections

• Performed glucose tests

• Assisted physician on minor surgical procedures

• Prepared rooms for patient’s examination

• Directed and prepared patients for treatment and procedures

• Administered injectable medications as directed by physician

Goodwill SOLAC Long Beach, CA 2/2008

5/2010

Assistant Store Manager

• Oversaw daily operations, staff, opening/closing and incoming shipments

• Directed and supervised employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services

for customers

• Monitored activities to ensure customers received quality service and goods

• Enforced safety, health, and security rules

• Directed and supervised employees engaged in inventory–taking, reconciling cash, reconciling cash receipts, or in

performing services for customers

Olan Mills Portrait Studio Long Beach, CA 12/2007

2/2008

Sales Representative

• Described merchandise and explained use, operation, and care of merchandise to customers

• Prepared sales slips or sales contracts

• Greeted customers and ascertained needs

• Recommended, selected, and helped locate or obtain merchandise based on customer needs

Edgar Abbes DPM Paramount, CA 3/2001 –

4/2001

Internship

• Cleaned and decontaminated medical, surgical and patient care supplies

• Assembled utensil sets, single package instruments, sterile containers and trays

• Mailed out insurance claims to insurance companies

• Prepared treatment rooms for patient examinations, kept the rooms neat and clean

• Showed patients to examination rooms and prepared them for their appointment with physician

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