Customer Service Sales
Resume:
SANA YUNUS
Nashville, TN. 37217
********@*****.***
OBJECTIVE
To seek a position that rewards loyalty, hard work, dependability and positive results, with a
chance to progress based on skills and performance
SKILLS
-MS Office proficient in Word, Excel, and Outlook
-Detail and multi-task oriented with strong organizational skills
-Interact well with others, and in a team environment
-Strong written and oral communication skills
-Excellent skills in customer service and teamwork
-Typing speed of 50 wpm
-Ability to work with minimal supervision
EDUCATION
1998-1999 - University of Utah
Salt Lake City, UT.
1994-1998 - West High School
Salt Lake City, UT.
EMPLOYMENT
Affiliated Computer Services
Nashville, TN
July. 2010-Jun. 2011
Position: Customer Service Representative
-Delivering world class customer service and building customer satisfaction and loyalty for Sprint
customers
-Providing effective and timely resolution of a range of customer inquiries
-Striving for one-call resolution of customer issues
-Completing ongoing trainings to stay abreast of products, services and policy changes
-Striking a positive and cooperative tone with both customers and coworkers
-Increasing the customer experience by providing information on new products, rate plans, and
services through up selling opportunities
Marriott International Inc.
Nashville, TN
May. 2010-Mar. 2011
Position: Banquet Server
-Preparing coffee breaks, carts and stations with food and beverages
-Responsible for the set-up and servicing of food and beverages to guests at all banquet functions
-Setting up and tearing down of banquet rooms for events
-Setting tables, arranging chairs and servicing guests
-Meeting service standards
Roma Pizza and Pasta
Nashville, TN
Jan. 2006– Apr. 2010
Position: Manager
-Greeted and welcomed customers in a friendly manner
-Attended to customers’ needs efficiently and promptly
-Kept a cash balance and interacting with customers
-Hired, supervised, and scheduled a staff of up to 10 employees
-Trained staff to enhance customer service and increasing profits through suggestive selling
Import Performance
Gulport, MS
Sept. 2003– Aug. 2005
Position: Office Secretary
-Greeted customers, and directed telephone calls
-Handled incoming and outgoing calls
-Received and sent emails
-Maintained files
-Maintained all record keeping procedures
Imperial Palace Casino
Biloxi, MS
Jan. 2002 - Jun. 2002
Position: Data Entry Clerk
-Greeted visitors
-Assisted managers on the casino floor with comp cards
-Maintained master and cross-reference files of records such as customer cards
-Operated bookkeeping machines
-Performed related work as required
STF Group of Companies
Toronto, ON
Sept. 2000-Jul. 2001
Position: Sales Representative/ Team Leader
-Handled sales calls in an outbound call center, and maintained a quota
-Acquired new customers through aggressive cold calling, resourcefully obtaining new leads
through publically available sources
-Responsible for leading team members to achieving their sales goals
-Provided customers with an extreme level of customer service
-Verified sales calls to make sure all the information given is correct
Alamo-Rent-A-Car
Salt Lake City, UT
Jan. 1999-Nov. 1999
Position: Reservations Agent
-Received incoming calls, and handled customers’ concerns properly
-Processed and confirmed car rental reservations for customers
-Maintained records and statistics
-Explained the types and cost of services offered
AWARDS AND ACTIVITIES
-High School Graduation with an honor roll certificate
-Participated in the honor roll club
-Received the community CPR certificate
-Received the freedom leadership award
-Received a scholarship award
-Completed an internship in physical therapy, at Salt Lake Regional Medical Center
-Completed an internship in massage therapy, as well as a Marketing Assistant, at the Awakening
Spirit Massage School.
Volunteered as a front desk receptionist, at Salt Lake Regional Medical Center
REFERENCES
Available upon request
Contact this candidate