Human Resources Customer Service
Resume:
Sandra Brenes-Rodriguez
Executive Assistant/Office Management
http://www.linkedin.com/pub/sandra-brenes/7/29a/218
*********@*****.***
Fort Worth, TX 76140
Career Preview
Administrator with extensive experience as Executive Assistant, Office
Manager and Director of Administration. Great experience supporting senior
level executives, managing projects, performing financial, human resources
and managerial tasks in for-profit as well as non-profit organizations.
Technical Skills
- Excel, Word, PowerPoint, MS Outlook, Outlook Express, Access, PeopleSoft
(beginner), Adobe, AS400, SAP, fully bilingual, translations (Spanish),
- Processing of reimbursements and expense reports, budget administration,
Excel spreadsheets, budget analysis, report writing, accounts payable.
- Organizing, scheduling and facilitating meetings and workshops, office
staff coordination, Outlook calendar management, travel arrangements,
project and program administration.
- Human resources, employee relations, file management (digital and hard
copy)
- Project and program administration
Soft Skills
- Support to senior level staff
- Leadership skills, supervisor
- Customer service skills, internal and external
- Excellent written and oral communication skills, proofreading.
- Mentoring and coaching.
- Strong organizational and problem-solving skills.
- Drafting of documents and correspondence, and data base maintenance.
- Internal and external customer service, purchasing experience, liaison
between suppliers and end-users.
Professional Experience
Bledsoe Brace Systems July 2010 to date
International Manufacturing Company, orthopedic braces Grand Prairie, TX
International Sales Administrator
. Customer care - processes orders, informs pricing, invoices debit memos
and credit memos, follow-up, communicates with customers regarding
delays, availability of products
. Enters orders, schedules orders in agreement with production, processes
customs orders, troubleshoots to resolve customer issues
. Prepares shipping and export document such as proforma invoices,
waybills, shipper letter of instructions, schedules pick-up by freight
forwarders, seeks quotations for customers, follow-up
. International sales Latin America, procures new customers, contacts
prospect customers, mails and emails campaigns, price information, follow-
up, develops existing business by promoting new products
. Processes returns, complaints, credit memos, re-shipping
. Performs administrative tasks pertaining to the department-filing,
correspondence, answer customer inquiries, country registration
coordination.
Other Professional Experience
Inter-American University Laureate International 2009-2010
Education Institution Costa Rica
English Teacher
. Prepared and lectured course programs for intensive courses using
Touchstone and Passages methods.
. Participated in meetings, training sessions and other related activities.
. Accredited with University of Cambridge (TKT).
The Plycem Company, 2007-2008
International Manufacturing Company, construction material Costa Rica
Coordinator of Corporate Social Responsibility (Program Coordinator)
. Launched the Recycling and Environmental Education Program among
educational institutions
. Designed and managed the program. Created Excel worksheets and budget
reports
. Supervised the staff to achieve the goals of the program by scheduling
and prioritizing training workshops.
. Transferred knowledge in environmental education and management through
workshops in schools and civil and community organizations and prepared
PowerPoint presentations for workshops.
. Coordinated efforts of upper management to comply with ISO 26000 by
facilitating workshops and drafting pertinent documents.
. Liaised with company lawyers in diverse types of documentation and
requirements for ISO certification and donations.
. Increased affiliation of schools and other organizations in 35% in a
period of eight months, achieving the goal of the program for the first
year.
. Successfully managed the program with limited resources.
Volt Services Group, 2006-2007
Automation Company Arlington, Texas
Purchasing Specialist with Siemens Energy and Automation
. Purchased and procured urgent out-dated spare parts by liaising with
suppliers and end-users.
. Analyzed quotations to obtain best price and conditions for end-users and
processed the orders, positively impacting the company's budget due to
lower costs.
. Maintained data bases within Systems Analysis and Program Development
(SAP) with prices and suppliers.
. Updated data bases for accounting purposes in the SAP.
. An overall improvement in backed-up orders of 30% was achieved due to
outstanding performance during the first 9 months by liaising with
special vendors at lower cost.
Human Resources Assistant with Siemens E & A 2005-2006
. Updated Access training data base for all employees.
. Searched for job descriptions for all company positions (+200) and
adapted them to the specific needs of the company and loaded them into
the data base.
. Input data into SAP/CATS (computer automated time system) for new and
current employees.
. Due to her work, the job descriptions data base was completed in 90%
after 3 months.
Penal Reform International, 2002-2005
International Non-Profit Organization Costa Rica
Director of Administration, HR and Communications (Office Manager)
. Administered the regional office, purchased necessary equipment and
supplies, contracted services and liaised with banks to commence
operations in Latin America.
. Assisted the Regional Director in development, implementation and
administration of the program and establishment of relations with
government, embassies and other key national and international funding
organizations.
. Managed a budget of $2M, allocating, forecasting, projecting and
balancing all the accounts.
. Successfully managed the office with limited resources.
. Created monthly financial reports to Headquarters for budget analysis
using Excel, and processed Accounts Payables.
. Managed Human Resources, hiring, compensation, benefits, training and
development.
. Provided direction and guidance to other members of the team, acting as
team leader. Supervised staff.
. Organized and coordinated seminars and workshops locally and
internationally at government levels, visas, travel arrangements, hotel
and venue reservations and arranged, monitored, organized and prepared
all logistic issues off site and on site (attendance of 250+
participants). Gathered, prepared and coordinated all pertinent
documentation such as PowerPoint and other presentations, letters,
papers, speeches, as well as follow-up documentation to donors and
participants.
. As a result of her performance, it was possible to commence operations in
a period of 3 months and the organization complied with the projected
facilitation of four major workshops throughout Latin America.
World Vision International, 1999-2002
International Non-Profit Organization Costa Rica
Executive Assistant, Directorship of Emergencies
. Establishment and set-up of the administrative and logistics functions of
the Latin America Emergencies regional office in Costa Rica.
. Supported the team in administration, communications, finance, and
technical aspects.
. Effectively managed several budgets of up to $500K utilizing Excel and
SunSystems.
. As a result of her support, training was provided to all National Offices
Staff in emergency response and preparedness.
. Attended several human resources, finance and development training
workshops at Headquarters and coached and instructed corresponding
counterparts in National Offices.
. Organized and coordinated seminars and training workshops locally and
internationally with issues such as visas, travel arrangements, hotel and
venue reservations and arranged, monitored, organized and prepared all
logistic issues on site and off site. Prepared and coordinated all
necessary documentation and PowerPoint presentations for speakers,
trainers and attendants, as well as follow-up documentation.
. Managed the resources and achieved good performance of the budgets.
. Attended training workshops on emergency response, emergency
preparedness, donor relations, in-kind gifts, church relations, community
development, security, sponsorship, relations with sponsors.
OTHER POST RELATIVE TO THE POSITION APPLYING FOR
USAID - Latin American Office 1984-1986
United States Office of International Aid Costa Rica
Executive Assistant to the Director
Drafted correspondence, managed the filing system, translated official
documents, managed the Director's schedule, and arranged travel, submitted
expense reports and all other administrative tasks pertaining to the
Director's Office.
Banex-National Exports Bank 1981-1984
Private Banking Organization Costa Rica
Executive Assistant to the CEO, CFO and Board of Directors
Participated in the establishment of the bank, assisting the CEO and the
CFO. Participated of the Board meetings taking minutes, preparing all
pertaining documents, setting up meetings and drafting agreements,
contracts and other similar documents. Prepared correspondence for the
CEO, managed his calendar, screened calls, and managed the petty cash,
submitted expense reports and all other administrative tasks pertaining to
the position.
Education
Bachelor of Science (BS), Business Administration, Universidad
Latinoamericana de Ciencia y Tecnologia, ULACIT, Costa Rica - Honorable
Distinction.
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