Customer Service Administrative Assistant

ATHENA E. SHEED

***********@*****.***

**** ********** **. ********, ** 23225 (804)

***-****

EDUCATION/TRAINING

Strayer University, Chesterfield, VA Bachelors Degree/Business

Administration with Concentrate Legal Studies

Anticipated

Completion: December 2011

Bryant & Stratton College, Richmond, VA Associates of Applied Science,

Paralegal Studies

Degree Conferred: August 2005

Bryant & Stratton College, Richmond, VA Certificate of Paralegal

Assistant Degree Conferred: April 2002

SUMMARY OF SKILLS AND QUALIFICATIONS

Ability to communicate both clearly and effectively, verbally and in

writing

Ability to work under Ability to exercise good judgment

Ability to work under stressful conditions and under minimum or no

supervision

Specialize in Civil Litigation, Collections and Fair Credit Act; PACER

Certification

PROFESSIONAL EXPERIENCE

Legal Administrative Procedure Specialist, Sentence Computation (10/08-

Present)

Virginia Department of Corrections, Court and Legal Division, 6900 Atmore

Drive, Richmond, Virginia 23224

. Ability to comprehend of Virginia Statute Codes and Virginia Department

of Corrections policies and procedures;

. Evaluate, analyze and interprets all incoming legal documentation for

offender's sentencing for time calculation;

. Review court orders, pre/post release investigation reports, Virginia and

FBI criminal histories, parole information, and disciplinary reports by

applying sentences to establish computation of inmate sentences to ensure

accurate release dates of prisoners confined in the Department of

Corrections and local jails;

. Utilize communication orally and effectively to request information

pertaining to offenders record.

Paralegal, (Formerly Wilder & Gregory) 5/01 - 10/08

Harrell and Chambliss, LLP, Suite 1000, 707 East Main Street, Ste. 1000,

Richmond, Virginia 23219

. Performs paralegal duties pertaining to management, hearing and trial

preparation;

. Coordinates scheduling of hearings, interviews, depositions and other

appointments;

. Prepare correspondences, reports, pleadings, discovery, collections

documents for court filing;

. Ability to use computer automated file system to perform advance

extraction;

. Prepares case summaries, briefs and medical summaries;

. Attend court appearances and other hearings;

. Maintenance of case related documentation;

. Identifies and processes daily payments and prepare monthly reports;

. Provides support to administrative billing staff in time and billing; and

. Contributes to team effort by accomplishing related results needed.

Sheed, Athena E.

Resume

Secretary to the Assistant Chief, Office Associate III, 05/00 - 05/02

Richmond Public Schools/Dept/Safety and Security 100 W. Baker St. 23220

. Planned, initiated, and carried to completion office support activities;

. Prepared monthly, quarterly, and annual reports/operations statistics

using automated management skills;

. Produced correspondence, reports, investigative briefs, and charts;

. Maintain information confidentiality;

. Subpoena for Witness Coordinator for the Richmond Public School System;

. Contribute to team effort by accomplishing related results needed.

Richmond Public School/Special Police Officer, 8/98-5/00

Richmond Public Schools/Dept. Safety/Security 100 W. Baker St. 23220

804-***-****

. Enforced the School Boards Standard Code of Conduct ensuring a safe and

secure environment;

. Exercised the ability to exercise tact and good judgment, with

initiative;

. Prepared incident reports, calculate monthly reports of infractions of

student code violations and incidents; and

. Exercised arrest powers, with the ability to prepare JVR, Subpoenas,

Warrants.

Deputy Sheriff (Records/Administrative Assistant), 8/95-8/98

Richmond City Sheriff's Office, Records Office 1701 Fairfield Way Richmond,

VA 23220

. Utilized customer service/public relation skills to answer question

regarding prisoner's status;

. Produced correspondence and reports regarding certification for State

inmates Certification;

. Scheduled inmate's transportation to State Correctional Facility, as well

as parole/release of inmates;

. Exercised the ability to read/understand court orders, court disposition

sheets, and calculate inmates time;

. Assisted daily operations and provide assistance to Office Manage, assist

with daily payroll; and

. Answer inquiries from the Sheriff and the Classification Manager on

Inmate Status.

Deputy Sheriff (Jailer), 11/91-8/95

Richmond City Sheriff's Office/City Jail 1701 Fairfield Way Richmond VA

23220

. Maintained proper security of the jail facility by following standard

operational procedures;

. Prepare shift reports, disciplinary reports, shift payroll sheets (35-40

shift personnel);

. Utilized customer service/public relation skills answering questions of

the public on prisoner's status; and

. Radio communication dispatcher.

Contact this candidate