Customer Service Data Entry

Gloria Scott

Bilingual (English/Spanish)

Contact number: 808-***-****

Email: **********@*****.***

OBJECTIVE:

Obtain clerical career opportunity to utilize my skills and experience to a mutual benefit.

EDUCATION:

University of Phoenix The Woodlands, TX

Acquiring BA in Business Administration

Hawaii Pacific University Honolulu, HI

Associates Degree in Business Management, graduated with Honors, GPA 4.0

ADMINISTRATIVE SKILLS:

• Type 60 WPM, 10-Key by touch 8200 keystrokes, Transcribe Dictations, Fax,

Xerox, and Switchboard

• Windows, WordPerfect, Microsoft Word, Excel, PowerPoint, Publisher

• Lotus 123, Legal Solutions, Abacus Law, Oracle

• Administrative/clerical (9 yrs), legal office (5+yrs), medical office/medical

terminology (1+yrs), state employee (5+yrs), and quality customer service (9+yrs)

PROFESSIONAL EXPERIENCE:

Thomas Staffing Carlsbad, CA

Administrative Assistant Jun 00 to Jun 01

• Administrative assistant to the regional vice president publishing company

• Prepared travel, expense reports, and accounts payable

• Schedule appointments, airline and hotel reservations

• Prepared presentation folders, data entry, and customer service

• Shipping and receiving, mail correspondence, maintained and supply inventory

• Maintained calendar, work on special projects, and managed the office

• Interviewed and trained new temp to hire employees for maximum productivity

Law Office of William C. Halsey Oceanside, CA

Legal Assistant Jan 00 to Jun 00

• Legal assistant for family law, supervised and trained employee

• Proofread court documents and pleadings, prepared case files for court

• Maintained attorney and court calendar, interview new clients

• Research, review case files, and distribute correspondence

• Type letters to clients, transcribe dictations, and provided customer service

• Work with minimum supervision

Superior Court of California San Diego, CA

Court Services Clerk II Jan 99 to Nov 99

• Front counter clerk in family law, open and assign new cases

• Provided legal guidance, research case files, and proofread court documents

• Type letters, file and retrieve case files to and from court, accounting

• Open and distribute correspondence, customer service, schedule court hearings

Snell & Smith Law Office Houston, TX

Receptionist Oct 97 to Mar 98

• Hired permanently from temp agency

• Customer service, answer phones for three law offices

• Type, file, and fax correspondence

• Distribute mail, prepared incoming and outgoing deliveries

Houston City Personnel Agency Houston, TX

Temporary Jul 97 to Sept 97

• Assigned to company clients

• Duties included various administrative and clerical positions

M.D. Anderson Cancer Center Houston, TX

Accounting Clerk II Sept 96 to May 97

• Medical receptionist for the financial services department

• Reconcile invoices, data entry, fax and type in office memos

• Switchboard operator, collections, and accounts receivable

• Customer service, greet patients, plan and organize office events

Valic American General Life Houston, TX

Customer Service Representative Mar 96 to Sept 96

• Customer service representative in the mutual funds department

• Moved annuity funds per customer request

• Data entry, and did funds to match allocations.

Nationsbank Houston, TX

Vault Teller/Customer Service for Home Banking Sept 94 to Dec 95

• Vault teller high end cash handling

• Verify and process cash for commercial accounts

• Balance transactions, and balance accounts

• Transferred into Home Banking

• Customer service, technical support and data entry

Texas Attorney General CSE Houston, TX

Administrative Technician II Feb 91 to Feb 94

• Prepare case file for court, did investigative locate searches

• Customer service, data entry, type, and open new case files

• Open and distribute mail, switchboard operator, collections

• Verify employment, work with confidential information

• Translate for the state in court and for clients in the office

Durham Clinic Houston, TX Medical

Insurance Clerk Feb 90 to Nov 90

• Bill medical claims with Medicaid, Medicare and private insurance

• Data entry, verify medical coverage, collection of patient accounts, and customer

service

2

• Knowledge of ICD 9 and CPT coding

Mann Eye Clinic Humble, TX

File Clerk/Medical Insurance Clerk Oct 98 to Feb 90

• Hired through the office vocational program in high school part time

• File clerk then hired permanently after graduation of high school

• Medical insurance billing to Medicaid, Medicare and private insurance

• Collections, customer service, and verify medical coverage

• Data entry, typing, filing, and faxing

• Knowledge of ICD 9 and CPT coding

Contact this candidate