Management Quality Assurance

ESSENCE L. WASHINGTON

** *** *** ******• LILLINGTON, NC 25746

************@*****.***

HM 910-***-**** CELL PHONE: 803-***-****

BUSINESS/ FINANCE/ HEALTHCARE/ MANAGEMENT SECURITY CLEARANCE: NAC 1 INTERIM

CORE COMPETENCIES

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Strategic Planning Team Player Resource Allocation

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Multi-Task Computer/Filing skills Risk Management

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Safety & Quality Assurance Performance Tracking Budget Controls

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Policy Development Quality Control Organizational

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Interpersonal

Conflict Resolution Oral/Written Communication

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Asset Management Training & Development

Customer Support

Education and Credentials

University of Phoenix Online Phoenix, AZ

Masters of Business October 2010

Major: Business Administration/ Healthcare Management

G.P.A: 3.67

Western Illinois University Macomb, IL

Bachelor of Arts, Business Administration December 2008

Major: Board of Trustees Minors: Management and Finance

Scott Community College Bettendorf, IA

Associate of Arts May 2006

Major: Liberal Arts

G.P.A: 3.60

Coursework

Management, Quantitative Reasoning for Business Ethical, Legal, and Regulatory Issues in

Health Care, Human Resource Management, Human Capital Management, Economics, Finance,

Operations Management, Accounting, Applied Business Research & Statistics in Health Care,

Business Law, Organizational Leadership, Marketing, and Marketing Strategic Planning &

Implementation.

AWARDS

Cum Laude, Honor Student (2004-2006, 2008-2010), Combined Federal Campaign Award,

Dean’s List, Health Occupations Students of America (HOSA) Club, Beta Club, Church Youth

Leader Assistant, Choir Director, Church and Community Volunteer, Business Society Club, and

Church Choir Member.

HIGHLIGHTS OF EXPERIENCE

2007 to 2010

Womack Army Medical Center Fort Bragg, NC

Outpatient Medical Records Volunteer April 2010 – July 2010

Maintenance of medical records

Maintain patient information while taking orders from referral sources.

Verifies, prepares, maintains, and file more than 15,000 medical records monthly.

Reviews medical records for completeness and accuracy, assembles records into standard

order, and files records in designated areas according to applicable alphabetic and numeric

filing system.

Locates, signs out, and delivers medical records requested by hospital departments in a

timely manner.

Department Of Defense-TACOM/ Chemical Biological Defense Rock Island, IL

Senior General Clerk-Secretary June 2007- May 2008

Supervises and trains all new secretaries.

Maintain and organize confidential files, calendars, answer phones, and prepare executive

correspondence, and process paperwork.

Places work orders, drafts weekly team memos and reports, coordinate meetings, make

appointments, and take notes for weekly budget meetings.

Accomplish clerical functions: manage phone calls, email inquiries, mailing, purchase

orders, filing, payroll, travel arrangements, and accurate scheduling of staff and customer

appointments.

Requisitioning supplies, forms, mail distribution, maintaining office supplies and other

documentation control.

Train and assist employees with the DTS system

Reviews TDY requests and vouchers to assure agreement of budgetary account codes,

dollar amounts, and compliance with regulations and procedures.

Identify and analyze potential budgetary problems and recommend actions to ensure

resolution.

Ensure optimum customer flow through the office

Creates and implements an innovative office-training guide that is still in use.

Provides support, for special projects, to include internal technical, program projects,

external recreation, and public interest projects.

Responsible for administrative support and correspondence to senior executive and staff

Execute independent decisions within established guidelines and perform a full range of

administrative services, including maintaining the calendar and serving as point of contact

for the executive.

Prepares purchase orders, receiving reports, payment vouchers, requisitions for supplies,

and disposition vouchers and reports of survey.

Maintains and updates excel worksheets for supplies and travel arrangements.

Coordinates trips to receive, pick up and deliver mail, documents, and administrative

materials and supplies.

Processes, coordinates, validates, operations of civilian and military personnel programs

Responsible for the day-to-day operational functions of the Department/Clinic.

Receives telephone calls and visitors, refers to appropriate staff as necessary.

Receives and logs outgoing correspondence, reviewing it for correct format, punctuation,

spelling, grammatical accuracy, factual correctness, enclosures, dates, signatures, complete

addresses, and etc.

Responds, personally, to non-technical, but substantive, requests for information involving

directorate programs and functions, project assignments, internal procedures and

relationships, and current work status.

Gathers and analyzes data from a variety of sources for special projects.

Prepares correspondence covering subject of an administrative nature, both internal and

external.

Department Of Defense-TACOM/ Chemical Biological Defense Rock Island, IL

General Clerk-Surveillance Team Clerk Aug 2007- Dec 2007

Manages and consolidates more than 5,000 sales contracts and receipts for an upcoming

items management website.

Trains team members, informs the director and group leaders on sales receipts projects, and

assist several major IT and excel spreadsheet projects.

Administers effective technical computer support to an organization of more than 250

employees.

Organizes, facilitates, distributes, assembles, installs, and assigns computer inventory with

IT and Help Automation Support department for more than 400 employees.

Daily use of Facsimile machines; Adobe Connect, SharePoint 2007 (MOSS), Microsoft

Office and Server applications.

Contact this candidate