Customer Service Manager

Kelly Payne

**** ********* ** #****, ******, Texas 75287

903-***-**** cell, ****************@*****.***

. Computer Skills

o Microsoft Office

o Adobe Photo Shop

o Corel Draw

. Skill Sets

o Office Management

o Customer Service

o Accounting / Finance

Account Executive, Cross Check, Addison, TX Feb 2011 - Present

. Inside sales

. Responsible for initiating client contact and answering incoming calls

. One of the top producers with the highest talk time / outbound call

counts

Assistant Manager, Christopher and Banks, Plano, TX

Mar 2010 - Present

. Customer Relations - Retail

. Close or open the store. Preparing and delivering the daily deposit

. Training / Public relations, MC for fashion shows

Front Office Assistant, Boggess Elementary, Murphy, TX Sept

2004 - June 2010

. Answer phone calls on the main phone line for the school

. Sign parents and visitors into the school by running their information

through a sex offender database

. Provide support for the Principle and office staff

Workroom Coordinator, Boggess Elementary, Murphy, TX Sept

2007 - June 2010

. Coordinate a weekly newsletter from the school to each family

. Received from teachers and staff correspondence to go home

. Ran a small group that would collate and staple the documents

Head Cashier / Book keeping, Cub Foods, Colorado Springs, CO

Feb 1997 - Jan 1998

. Dealt with customer relations and handled money on a daily basis

. Promoted to Head Cashier within two months

. Prepared the cash and checks for the daily morning deposit

Computer Graphic Artist, US Air Force Chief of Staff Briefing Team,

Pentagon, Washington D. C. Jan 1995 - Jan 1997

. Prepared daily briefings for the AF Chief of Staff

. Scheduled conferences, appointments, briefings

. Maintained a filing / record system

. Compiled information to create briefings for Joint Chiefs of Staff

(JCS), Secretary of the Air Force (SECAF), and foreign dignitaries.

These were often done in a short notice, high pressure Top Secret

environment.

Computer Graphic Artist/Technician, USAF, Hurlburt Field AFB, FL

Feb 1992 - Jan 1995

. Designed logos for various squadrons on base

. Created flyers and pamphlets for on base organizations

. Informed customers how to set up and run audio visual equipment

Security Clearance

Top Secret SBI/SCI - May 1992

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