Manager Service

Quiana N. Oates

**** ********* ******* 757-***-****

Upper Marlboro, MD 20772

***********@*****.***

OBJECTIVE

Seeking to contribute relevant experience in the human service field to a

challenging position that offers ample skill utilization and growth

opportunities.

EDUCATION

Master of Health Administration University of Phoenix-online

Phoenix, Arizona 2010

Bachelor of Science - Counseling Psychology; Columbia Union College

Takoma Park, Maryland 2004

SPECIAL TRAINING AND CERTIFICATION

. CPR and First Aid Certification

. Professional Assault and Crisis Training

. Child Abuse and Neglect Training

. L.I.N.K.S Mentor

. MCCS Family Readiness Advisor Training

. MCCS Family Readiness Assistant Training

EXPERIENCE

Technical College of the Low Country Beaufort, SC

Financial Assistance Specialist

12/2009-present

11.00 Per hour

Cleo Martin (Director) 843-***-****

Assist the Director of Financial Aid in the planning, organizing,

directing, coordinating, controlling, developing and implementation of

a comprehensive student financial assistance program. Responsible for

managing the financial aid department for the New River Campus,

personally assisting 500 students monthly. Review, verify and analyze

financial aid applications and documents to determine the type and

amount of financial aid available to students. Calculate awards

according to federal regulations and guidelines.

Citi Trends, Inc. Beaufort, SC

Assistant Manager

8/2009-12/2009

10.50 Per hour

Evelyn Santiago (Manager) 843-***-****

Assist Store Manager with daily operations and supervision of

employees. Maintaining proper inventory controls, facilitate

inventory transactions and maintain compliance standards for shrink

control. Monitor sales activities to ensure that customers receive

satisfactory service. Direct and supervise employees engaged in

sales, inventory-taking, reconciling cash receipts, or in performing

services for customers. Ensuring adherence of staff members to all

Citi Trends, Inc. policies and procedures.

National Counseling Group, Inc. Newport News,

VA

In-Home Clinician

3/2009-6/2009

19.50 Per hour

Crystal Kitrell (Clinical Supervisor) 757-***-****

Provided intensive in-home family and individual counseling services.

Provided Mental Health Support services to clients. Managed a

caseload of client families, providing services on an intensive basis

and utilizing short-term, and solution focused treatment strategies.

Prepared written diagnostic assessments, assessing clients from

multiple perspectives, including family functioning,

psychological/emotional, social, academic, medical, behavioral,

substance abuse, skills, strengths, barriers to economic self-

sufficiency, treatment history, and others, and utilizing various

assessment instruments Facilitated wraparound team meetings to enlist

existing supports in determining and meeting service objectives and to

identify additional resources and supports. Prepared written service

plan, incorporating input from clients, involved service providers,

and wraparound team members and clearly identifying problem areas and

needs, strategies, and service objectives. Provided direct clinical

services to clients, including individual, family, couple and group

therapy, and issue-specific or educational groups (parenting skills,

anger management, substance abuse interventions). Respond to crisis

situations with twenty-four hour day availability. Documented case

activities for both clinical and billing purposes. Prepared progress

reports as required by referral source or service purchaser.

Participated in Child Specific Team, Family Assessment and Planning

Team, and other interdisciplinary, diagnostic, or planning meetings.

Collaborated and coordinated with other case involved service

providers and professionals, such as attorneys, school personnel,

social workers, and probation counselors. Linked clients with

external programs or services, such as health services, recreational

activities, child care services, financial resources, employment

resources, child care, AA/NA groups, transportation resources and

others. Attended court hearings when families are court-involved and

presents testimony and treatment recommendations as requested by

attorneys, referral source, the court, or clients. Prepared written

Discharge Summary and Plans. Developed and implemented marketing

plans, strategies, and programs. Planned, coordinated, and conducted

market research, including demographics, surveys, focus groups, etc.

Carried out public relations activities.

Naval Station Norfolk/Navy College Office Norfolk, VA

Education Advisor

2/2007-2/2009

18.50 Per hour

Ulysses Byrd (Education Specialist) 757-***-****

Performed various professional education tasks to plan, implement,

administer, promote, conduct, evaluate, fund, and advise on education

and academic opportunities, tuition assistance programs, and career

development. Provided individual career and academic advise to

military members pursuing undergraduate/graduate, vocational goals.

Prepared and reviews degree plans. Evaluated SMART Transcripts.

Prepared and conducted PowerPoint briefings for military groups to

promote educational programs. Performed a full range of student

support to include duty at the customer service counter. Performed a

variety of duties involving testing and special projects. Advised

individuals on availability of documentation and ensured all

counseling notes are entered in the Navy College management

Information System. Responsible for Educational Advisement,

Counseling, Briefing, Test Administration, Tuition Assistance,

Education Planning and Program Management of the On-base/Distance

Education Program. Developed and implemented marketing plans,

strategies, and programs. Planned, coordinated, and conducted market

research, including demographics, surveys, focus groups, etc.

City of Virginia Beach (Pendleton Child Service Center)

Virginia Beach, VA

Behavioral Specialist I (Part time)

1/2007-3/2007

15.00 Per hour

Susan Dye or Sue Wilson (Director) 757-***-****

Responsible for providing therapeutic care for 5-12 year old

residents. The therapeutic programming involved the specific use of

recreational activities, therapeutic groups, field trips, etc.

Conducted group counseling and individual counseling sessions.

Mentored the children and acted as a positive role model while

providing them with a safe environment. Conducted assessments and

evaluations on the children weekly, monthly, quarterly and yearly.

Prepared progress notes and Individual Service plans. Set and worked

on goals with the children.

City of Virginia Beach (Parks and Recreation)

Virginia Beach, VA

Activity Center Assistant Leader

1/2006-1/2007

8.00 Per hour

Beth Gibson or Roy Hughes (Recreation Specialist) 757-***-****

Provided site supervision. Planned, lead and supervised appropriate

activities for 3-6 year old children that include songs, games,

storytelling, sports, arts and crafts, and special events

Child Time Learning Center Poway, CA

Lead Teacher

7/2005-11/2005

10.50 Per hour

Jayme Bates (Director)

Supervised staff. Planned the daily program for children within

assigned age group that encouraged each child's growth in the areas of

emotional, social, cognitive and physical development. Established and

maintains a safe and healthy learning environment. Prevented injuries

and handled emergencies, accidents, and injuries appropriately when

they occurred. Helped a class of children learn in a manner consistent

with the philosophy and goals of the Company and Center. Treated each

child with dignity and respect. Recognized and considered the

background, handicaps, special talents and interests, style and pace

of learning of each child. Helped children learn to think creatively,

to solve problems independently, and to respect themselves and others.

Demonstrated responsibility for the arrangement, decor, and learning

environment of the classroom, keeping in mind that work done by the

children should take precedence over decorations made by adults. Kept

educational materials, equipment and the general room environment

neat, safe and clean. Notified Center Director immediately of needed

repairs to room, building, playground equipment and toys. Planned and

held conferences with parents of children in the class. Provided daily

written feedback to parents. Kept records of each child's development.

Promoted and maintained good rapport and working relationships with

other staff members. Participated in all staff training sessions,

meetings and programs as requested by the Director and as sponsored by

the Center. Supervised staff assigned to assist with daily group

activities to ensure the physical and emotional well being of each

child in the group. Observed records and reports any significant

individual or group behavior that might affect the children.

Maintained professional conduct in working with parents and staff, as

well as visitors and the general public. Prepared and forwards forms

as requested by Director, Area Manager or corporate staff. Performed

other duties of Center staff as required and qualified, including:

cleaning, cooking, driving, or Center management in temporary absence

of Director, as required.

New Alternatives, Inc. (San Pasqual Academy) Escondido, CA

Child Care Worker

4/2005-7/2005

11.00 Per hour

Barbara Walden (Director) 760-***-****

Supervised/monitored adolescent clients in a group home setting.

Responsible for dispensing medication, planning and preparing meals,

providing transportation, etc. Conducted group counseling and

individual counseling sessions. Mentored the children and acted as a

positive role model while providing them with a safe environment.

Conducted assessments and evaluations on the children weekly, monthly,

quarterly and yearly. Prepared progress notes and Individual Service

plans. Set and worked on goals with the children.

Adventist Community Service

Silver Spring, MD

Case Worker/Grant Researcher

7/2000-72004

8.00 per hour (paid internship/work study)

Wordy Nicholas (Director)

Supervised staff, assisted in the development of programs, worked with

homeless, abused, and low-income population. Performed intake and

assessments. Determined client's eligibility for programs and

services. Registered clients for programs and services offered.

Referred clients for services. Researched information on obtaining

grants to fund the center. Packaged the grants making sure they were

completed by the deadline. Taught GED and ESL (English as a second

language) courses. Provided training on various topics. Provided

financial counseling. Developed and implemented marketing plans,

strategies, and programs. Planned, coordinated, and conducted market

research, including demographics, surveys, focus groups, etc. Carried

out public relations activities.

QUALIFICATION SUMMARY

Extensive knowledge of social work principles, techniques and

practices and their application to complex casework, group work, and

community issues. Very good knowledge of a wide range of behavior and

psychosocial problems and their diagnosis and treatment. Experience in

family and group dynamics, knowledge of a range of intervention

techniques, governmental and private organizations, resources in the

community, laws, regulations and policies which govern the program,

methods and principles of casework supervision and training. Extremely

skilled in establishing rapport with a client and in applying

techniques or assessing psychosocial, behavioral, and psychological

aspects of client problems. Able to supervise, train and instruct low

level social workers, students and interns in the program, as well as

to establish and maintain effective working relationships with members

of caseload and their families as well as civic, legal, medical,

social and religious organizations. Capable of expressing ideas

clearly and concisely and of planning and executing work effectively.

VOLUNTEER/COMMUNITY SERVICE ACTIVITIES

Mt. Rubidoux SDA church

Sunday Feeding Program

Adventist Community Services & Columbia Union College

Loaves and Fishes

Habitat for Humanities

References available upon request

Contact this candidate