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JON M. HAAS

*** ***** **** **.

Summerville, SC 29485

843-***-**** hm 843-***-**** cell

abhbl0@r.postjobfree.com

POSITION:

o Seeking Sr. Network Engineer/IT/IA Support Engineer/System Admin or Management/Operations

Management Support or Business Analyst/Logistics Management/Analyst position(s)

EDUCATION:

o B.S. Education, Communications, Bowling Green State University

o Graduate classes Communications, Interpersonal/Intercultural/Comm Theory – New Mexico State Univ

(1992)

o Vendor/Technical Training – assorted timeframes and classes attended (below)

CERTIFICATIONS/CLASSES:

Cisco CCNA – attended Midlands Technical College, Feb 26th, 27th, and June 11th - 15th, 2007

COMPTIA Security Plus cert – 8570.1 govt requirement, March 16, 2010, Charleston SC

BAH Security Refresher Training cert, DoD/SPAWAR PII/Information Awareness Training cert – DISA website

Feb 2011

MS Active Directory Class – Windows Server 2003 AD Infrastructure, Jan. 2007

MS Exchange Server Installation and Administration, Feb 2007

CMMI Configuration Mgmt Courses, Level 2 May-June 2006

BAE Ethics Training Jul-Dec 2005, Jun 2006 - 2007

Novell, 4.1 Network Administration Computer Group, 1996, Service and Support, System Manager cert 1988,

Dataphaz, 1988-1989

Lockheed - Distinctions of Leadership Training, Situational Leadership Training I & II; High Performing Team

Building III, 1991,1992 - certs

Advanced PC Hardware Training (similar to A+), CompuMaster’s, 1996 cert

Dell Premier Access; Dimension and Optiplex Desktops, Precision Workstations, Notebooks, August 2004;

Dell Servers and Storage, September 2004 - certs

SUMMARY OF EXPERIENCE:

• Extensive experience combining administrative/management/communications skills with traditional data

processing techniques in the government and health care arenas.

• Provided IA support for Military Health (NAVMISSA) and Veterans Affairs Chapter 33 program with Booz Allen

Hamilton working directly with SPAWARSYSCEN Atlantic PMO staff as IA Engineer/Analyst, IA

Documentation specialist and IA Auditor.

• Worked for DOJ/EOUSA on civilian government programs and NMCI IS teams on military bases or in a large

facilities and supported diverse hardware/software platforms utilizing Windows 98/NT 4.0/2000/2003/XP and

Novell NetWare 4.11/5.1 OS, Windows 95-2b, for smaller government contractors.

• Provided comprehensive Windows Server 2000/2003/2008/NT/XP software and customer support experience

for all 97 EOUSA DOJ locations within US and related DoD government entities such as

NAVMISSA/NAVFAC/NWS/SPAWAR; this includes contractors such as Booz Allen, BAE Systems, EDS/GLS,

SRC-Charleston, Lockheed and McDonnell-Douglas.

• Integrates with upper level management to direct small groups of engineers/analysts in focalized IT/IA support

functions. Effective in oversight and guidance working with diverse engineering/logistics teams

• Provides local management to related tasks as lead or facilitator adeptly

• Assisted with system design integration for NMCI and performed site-surveys to establish installation

requirements and procedures per PM instruction and direction.

• Effectively managed/coordinated small number engineers in related tasks (SCTS) and also facilitated larger

scale efforts successfully within diverse groups and work teams (NMCI)

• Familiar with computer systems including: all Dell Pentium 3/4 PC's, laptops; Dell PowerEdge Servers and HP

Proliant DL/DL380‘s, ML530 Servers, HP nc6400 docking station-laptops/dc7700s workstations, HP LX/LH

series Servers, Compaq SP/EN and EP600 models, HP NetServer LH3 systems, custom-built clones using

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Micronix motherboards and provided integration of legacy equipment from stock inventory at Lockheed and

SRC. Excels in service response circumstances.

• Well versed with Veritas, Backup Exec 7, BE8.6 and BE9.1) for Windows/NSE/NT and Novell.

• Configured, administered/troubleshot setup of wireless devices such as Treo 650, Blackberry and other

handheld devices for DOJ

• As Network Administrator/Communications Manager for SRC-Charleston, received certificate from Computer

Group on Novell NetWare 4.1 for Network Administration.

• Attended In-house training and pre-arranged classes at Denver Health.

• Provided excellent support as Site Lead working WAN/LAN configuration issues, such as one-way trust

establishment, firewall IA issue mitigation through NOC, and IP subnet scope (range) selection and setup with

WAMNET router team. .

• Secret Clearance – Jun 2008 – finalized DISCO. Active currently –

• EOUSA/DOJ clearance waiver granted – May 2004 - Agency specific clearance - NACI applied.

DETAILED EXPERIENCE:

Booz Allen Hamilton, N. Charleston, SC

May 2008 – Present

Information Security Engineer (Associate)

• Provided comprehensive IA Engineering, IA Documentation, IA Testing/ Auditing and consultation support to

SPAWARSYSCEN Atlantic PMO on behalf of VA Chapter33 program; NAVMISSA SCTS/HBSS software and

Navy Medical client staffs based OCONUS and throughout the US.

• Worked with DISA and SCTS engineers regarding newest releases and STIG’s for NAVMISSA SCTS program

supporting Retina/Hercules vulnerability scanning/remediation programs for USMC and Naval medical

hospitals.

• Successful by increasing number of SCTS sites reporting through tracking and implementation of email

campaign to bring sites into compliance. Achieved 95% compliancy from 50% average or below.

• Designed matrix then implemented; per IA Lead and PMO recommendations, Security Awareness Training

program to continuously monitor CH33 personnel by tracking compliance to DoD/SPAWAR training

requirements. Performed quarterly reports with monthly excel spreadsheet audits to provide non-compliance

lists to management. Sent customized reminder of compliance emails out with high number of replies in

support of process to ensure timely compliance to IA requirements.

• Worked with IA Analyst in support of POA&M mitigation for Gold Disk builds and quarterly SCA testing results

on CH33 LTS application. Provided VA, per IA Lead with extremely large number (over 600) mitigated

POA&M findings on time and accurately for monthly submission (Oct 2010). Exposure to Agile Methodology

using Sprints and data entry into Rational Team Concept to structure User Stories/Tasks for daily IA scrum

calls.

• Provided input on daily scrum, build out or IA daily calls regarding IA support status for work in progress.

Coordinated with other development, infrastructure or operations personnel as required to answer questions

or provide IA support as required. Received SPAWAR BRAVO ZULU award in support of Navy Medicine

Sustainment activity.

Accomplishments:

• Provided proof of concept for SCTS support of Naval Medical sites and report generation via centralized

console server. Provided IA support for PMO for Veterans Affairs in implementation/documentation of

Security Awareness Training program for over 450 Chapter 33 LTS users. Security Plus certification Mar

2010. Policy and procedures documentation rewrites, SSP entries and documentation version updates.

BAE Systems, Columbia, SC

May 2004 – February 2008

Sr. Network Engineer/Network Engineer/Network Specialist

• Provided technical consultation to System Managers, via phone, MS Terminal Services client, or SMS relating

to network operating systems, software, and hardware support.

• Networking and Security issues were also handled, as SOC liaison for the TechOne Hotline group.

• Combined directly with SOC/security personnel to coordinate and resolve any disconnection of ISS sensor

servers and mitigate downtime issues. This required connecting remotely to ISS systems when possible and

analysis of Cisco switch port conditions where the SPAN had been broken, ISS software service had stopped

working, or for GPO policy reasons.

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• Collaborated with ISS/SOC personnel to mitigate and remedy effects of virus attacks/intrusion detection

scenarios in real-time with users.

• Analyzes complex local and wide area network system issues, planning and designing solutions, evaluating

software, configuring operating systems, software, protocols switches, security, and communications media.

• Resolved difficult interoperability problems and remotely assists with the installation of software/Compaq and

HP Servers/Printers, workstations, patches, and technical bulletins. Documented problem/solutions in

Remedy system.

• Developed technical documentation/procedures, as required and works with General Integration when asked.

• Fielded large number of calls in support of CMS, FMIS2, VNS and other ancillary EOUSA based systems, to a

high level of resolution.

Accomplishments:

• Provided direct support for help desk problem resolution by completing large number of Remedy ticket

requests in 2006 for EOUSA– received in-house accommodation for best performance/excellence in support

activities for October-November 2006. Received Dec 2007 “What Great Service” award and cash bonus for

exceptional support activities when staff was reduced and workload was increased to meet shortfall of staffing

needs for people being absent.

Software Used: MS Windows, Exchange, CISCO, TCP/IP, Remedy, Oracle, In-House software, MMC consoles

TEK Systems - (The United States Marine Corp), Parris Island, SC

February 2004 to May 2004

Lead Rollout Technician

• As technician, responsible for setup, installation, configuration and deployment of systems at USMC Parris

Island Depot for 1200 seat deployment through NMCI.

Software Used: Windows 2000 Professional, Exchange 5.5, Oracle, SLDCADA, PD2, COGNOS, UDMIPS and

Recruit Eval, MTF

GLS Associates, Inc., N. Charleston, SC (home office Alexandria VA)

June 2002 to December 2003

Site Lead/Site Data Analyst/Systems Engineer Migration Planner

• As Site Data Analyst/SEMP/Site Lead, provided engineering, management and technical support to various

NMCI teams at NWS Charleston, coordinating IT activities at SPAWAR, NNPTU, NAVFAC and for other

Navy/Marine commands. Performed systems requirements analysis in the forms of test bed setup (Citrix),

site surveys, and interviews.

• Utilized/demonstrated proficiency in working with Ports/Security and firewall modifications from team

coordinating with the NRFK NOC, NMCI and WAMNET to allow access into NMCI and SPAWAR networks by

opening required ports; thus allowing data traffic in or out.

• Requests and coordination of UDP Port access were tightly controlled and approved by both SPAWAR and

NMCI prior to opening. Regarding UTNpp experience, one way transitive and in-transitive trusts were created

between NMCI network and SPAWAR S & T network(s) to allow DOMAINS to be accessed by SPAWAR

(personnel) in outbuildings (reach back) serviced by other NT servers.

• Duties as Site Lead included planning, coordinating, and facilitating meetings with the principal parties; also

develop material to support weekly meetings, and ensure all action items are tracked through completion up

to rollout and beyond. This was achieved through submission of a (SiteRep) spreadsheet(xls) to include total

rollout statistics in addition to a journalized chronology of events at various commands including SPAWAR for

NMCI.

• Tracked performance and met customer needs during various rollout(s).

Accomplishments:

• Received commendations from client, verbally and written; for customer support at SPAWAR, NWS, BRIG,

NNPTU and NAVFAC respectively.

• Responsible for management oversight and tracking logistics/data analysis/data collection and daily

performance of small IT/logistics staff by meeting customer needs during various rollout(s).

• Doubled as a management liaison to Novell migration engineers ensuring site server data was migrated on-

time and accurately with proper ACL permissions and data integrity maintained for NWS/SPAWAR customers

in real-time (overnight). This migration process was duplicated successfully for other commands acquiring

Windows 2000 Server access as well.

• Acted as a liaison to onsite migration engineers to ensure site server data was migrated on-time and

accurately with proper permissions and data integrity maintained for NWS/SPAWAR customers. This process

was duplicated successfully for other commands as well.

Software Used: MS Windows 2000/NT, Novell, 4.1, Citrix, MS Office, Access 2.0, In-House software

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Glotel, Tempe, AZ

Feb 2002 to May 2002

POS Consultant

• Responsible for SCO UNIX to AS400 conversions, including IBM terminal setup/configuration; QA and setup

coordination with store manager. Total 500 stores to be converted of which 350 were converted.

Software Used: UNIX, AS400, MS Windows 2000

Denver Health, Denver, CO

March 2001 to October 2001

Systems Administrator

• Performed admin, maintenance, troubleshooting and repair of a SCO Unix BRITE IVR based system, which

included all server support/communications functions in-house

• Logistics support as management POC to dept engineers/comm. personnel for data center/Telco

migrations/maintenance “fire-drills” using Windows NT/2000 based servers.

Software Used: MS Windows NT Workstation, MS Windows Server 2000/2003

West Metro Fire Protection District, Lakewood, CO

December 2000 to January 2001

Network/Systems Administrator

• Responsible for NT Server Support and also emergency call dispatch support for communications personnel

using an IBM AS400 system. Supported fire station systems and desktop setup using Windows 95/98 and NT

Workstation 4.0

Software Used: MS Windows 95/98/ NT Workstation 4.0, IBM AS400

SRC, N. Charleston, SC

November 1993 to November 2000

Network Administrator/Network System Analyst

•Primary responsibilities included management of hardware/software support of SPAWAR engineering

activities offsite at Charleston, SC office. This included WAN/LAN based hardware/software such as printers,

Pentium PC’s/Mac’s, Windows NT/95, Novell and Microsoft Office 97 desktop applications. Retrofitted, ported,

and re-integrated NT 3.51 based client/server platform to Novell NetWare 4.10 with GroupWise 4.1 on DOS

6.22/Windows 95 Pentiums at SRC-Charleston, 1996 - 1997.

• Upgraded network system form NT 3.51 to NetWare 4.11 and GroupWise email v5.5.

• Upgraded over 65 PC systems to FAT32 and overhauled bios/hardware/software to ensure Y2K compliance

across the board for all users. This process included upgrades to Office 97 SR-2, IE 5.0, Netscape 4.7,

EasyZip 3.0, Windows 95 Rel 2b/Windows 98, NT 4.0 Svc Pk 6, etc.

• Provided telco resources/PC subnet access for SERCO employees leasing company space in-house for

National Science Foundation in the exploration/research of Antarctica at McMurdo Bay.

• Reported to VP of Admin and received instruction from Primary Administrator in Atlanta for direction of tasks –

was sole LAN management POC in Charleston responsible for total system support locally to engineers up to

VP/General Manager.

• SIN project required CM preparation, editing, and consulting with the customer; checking for auditing changes

that are made in manual preparation.

• Utilized CMPro logistics tool in testing for ILS support of SPAWAR and ATC programs.

• Supported other ILS programs such as Haystack for access for logistics support by project staff

• Documentation of the WAN/LAN topology for provision of useful information to track the existence of various

interconnected LAN’S spread throughout NAVY commands globally.

Accomplishments:

• Supported, site-surveyed, and consulted on RFP development to CPW for City of Charleston regarding large

scale LAN/WAN integration using NT 3.51 and IBM mainframe systems. Provided logistics support

throughout bid.

• Commendation for Y2K retro fit hardware, LAN and routers with no issues. Commendation for migration of

NT to Novell 4.1. Instrumental in providing technical support, and logistics setup support for integration of

DEC Alpha’s using VMS to NT based hardware for NOAA ships’ USS Delaware and Ka’imimoana.

Successful accomplishment of the bid for projects in December 1995.

• Received a commendation letter for support of SRC-Atlanta LAN on memory management/PC support using

WordPerfect/MS-Office 4.3/95.

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Software Used: MS Windows, Novell Net Ware 4/5, TCP/IP, Citrix, MS Office, WordPerfect, In-House software

Lockheed – WSTF, Las, Cruces, New Mexico

October 1989 to October 1993

PC Coordinator/Analyst

• An expert on PC’s and Macintosh’s working with Lockheed, at NASA-Johnson Space Center/White Sands

Test Facility in New Mexico.

• Supported a user base of 600 PC systems, which included duties such as software/hardware troubleshooting,

• network hardware acquisition, PC/network maintenance and help desk support.

• Created, implemented and taught classes in project management w/Timeline 5.0 for NASA/Lockheed

propulsion test engineers.

• Maintained a separate NASA property account for tracking computer hardware site wide over four years,

• successfully passing a government audit, never having lost a piece of equipment while onsite.

• Supported McDonnell-Douglas Space Systems engineers on Macintosh platforms at the WSTF site; this

included a remote connection to Huntington Beach, CA.

• Installed/supported various graphics design packages for all McDonnell-Douglas Mac’s onsite like MacDraw,

Canvas, etc.

Accomplishments:

• Received written commendation at Lockheed for a network upgrade and customer support.

• Selected for Symantec’s “Train the Trainer” program; developing a project management training curriculum

and executing it through classroom guided sessions successfully

Software Used: Sun Unix/Novell Netware 3.11, DOS/MS Windows, MS Office, WordPerfect, IBM 3270,

Reflections, Apple/Mac’s OS 7.0

COMPUTER SKILLS:

Hardware:

Compaq Proliant DL140/DL380, 3000, ML530, EVO 510/530 workstations, HP nc6400 laptops/dc7700s

workstations and EN servers.

Cisco Routers 3600 series, Cisco Catalyst Switches 3750g, 3750 stack master, 2900/2912/2924 Series,

Cisco PIX 515, 3Com Linkbuilder Hubs/Switches

ADC Kentrox DSU/CSU’s, Motorola 6520 Routers, Ascend Pipeline 50’s, Millenium 2000 PBX, T1 and Frame

Relay support, MAC II, IISE, FX, Powerbook

Software:

MS Office 97-2007; Adobe, Exchange 5.5; Blackberry 957 Desktop Mgr 3.6/4.1, Handheld Verizon, Sprint,

etc, REM/Retina/Hercules vsns. per DISA/DoD requirements

Novell Netware vsn2.15, 3.11, 4.1, 5.1, Windows Server 2003/2008 32/64bit Enterprise Ed

Experienced in MS Office/Visio, WAN/LAN, Microsoft Active Directory

Tools:

Symantec PC Anywhere 4.5, Symantec Norton Anti-Virus, Trend Micro Anti-Virus, F-Prot Anti-Virus, DISA

Gold Disk, McAfee AntiVirus, HBSS, Rational Team Concert, SharePoint Web, SCAP tools

Other Positions:

McDonnell-Douglas Helicopter Company – 1988 – Network System Analyst

Dataphaz, Inc. 1986 – 1988 – Software Support Engineer

Raxis International, Inc. 1981 - 1986 – Business System Support Trainer/Consultant

Whirlpool Corporation 1968 – 1973 – Assembly/SubAssembly

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