Engineer Software
Resume:
JON M. HAAS
Summerville, SC 29485
843-***-**** hm 843-***-**** cell
*************@*****.***
POSITION:
o Seeking Sr. Network Engineer/IT/IA Support Engineer/System Admin or Management/Operations
Management Support or Business Analyst/Logistics Management/Analyst position(s)
EDUCATION:
o B.S. Education, Communications, Bowling Green State University
o Graduate classes Communications, Interpersonal/Intercultural/Comm Theory – New Mexico State Univ
(1992)
o Vendor/Technical Training – assorted timeframes and classes attended (below)
CERTIFICATIONS/CLASSES:
Cisco CCNA – attended Midlands Technical College, Feb 26th, 27th, and June 11th - 15th, 2007
COMPTIA Security Plus cert – 8570.1 govt requirement, March 16, 2010, Charleston SC
BAH Security Refresher Training cert, DoD/SPAWAR PII/Information Awareness Training cert – DISA website
Feb 2011
MS Active Directory Class – Windows Server 2003 AD Infrastructure, Jan. 2007
MS Exchange Server Installation and Administration, Feb 2007
CMMI Configuration Mgmt Courses, Level 2 May-June 2006
BAE Ethics Training Jul-Dec 2005, Jun 2006 - 2007
Novell, 4.1 Network Administration Computer Group, 1996, Service and Support, System Manager cert 1988,
Dataphaz, 1988-1989
Lockheed - Distinctions of Leadership Training, Situational Leadership Training I & II; High Performing Team
Building III, 1991,1992 - certs
Advanced PC Hardware Training (similar to A+), CompuMaster’s, 1996 cert
Dell Premier Access; Dimension and Optiplex Desktops, Precision Workstations, Notebooks, August 2004;
Dell Servers and Storage, September 2004 - certs
SUMMARY OF EXPERIENCE:
• Extensive experience combining administrative/management/communications skills with traditional data
processing techniques in the government and health care arenas.
• Provided IA support for Military Health (NAVMISSA) and Veterans Affairs Chapter 33 program with Booz Allen
Hamilton working directly with SPAWARSYSCEN Atlantic PMO staff as IA Engineer/Analyst, IA
Documentation specialist and IA Auditor.
• Worked for DOJ/EOUSA on civilian government programs and NMCI IS teams on military bases or in a large
facilities and supported diverse hardware/software platforms utilizing Windows 98/NT 4.0/2000/2003/XP and
Novell NetWare 4.11/5.1 OS, Windows 95-2b, for smaller government contractors.
• Provided comprehensive Windows Server 2000/2003/2008/NT/XP software and customer support experience
for all 97 EOUSA DOJ locations within US and related DoD government entities such as
NAVMISSA/NAVFAC/NWS/SPAWAR; this includes contractors such as Booz Allen, BAE Systems, EDS/GLS,
SRC-Charleston, Lockheed and McDonnell-Douglas.
• Integrates with upper level management to direct small groups of engineers/analysts in focalized IT/IA support
functions. Effective in oversight and guidance working with diverse engineering/logistics teams
• Provides local management to related tasks as lead or facilitator adeptly
• Assisted with system design integration for NMCI and performed site-surveys to establish installation
requirements and procedures per PM instruction and direction.
• Effectively managed/coordinated small number engineers in related tasks (SCTS) and also facilitated larger
scale efforts successfully within diverse groups and work teams (NMCI)
• Familiar with computer systems including: all Dell Pentium 3/4 PC's, laptops; Dell PowerEdge Servers and HP
Proliant DL/DL380‘s, ML530 Servers, HP nc6400 docking station-laptops/dc7700s workstations, HP LX/LH
series Servers, Compaq SP/EN and EP600 models, HP NetServer LH3 systems, custom-built clones using
Page 2 of 5
Micronix motherboards and provided integration of legacy equipment from stock inventory at Lockheed and
SRC. Excels in service response circumstances.
• Well versed with Veritas, Backup Exec 7, BE8.6 and BE9.1) for Windows/NSE/NT and Novell.
• Configured, administered/troubleshot setup of wireless devices such as Treo 650, Blackberry and other
handheld devices for DOJ
• As Network Administrator/Communications Manager for SRC-Charleston, received certificate from Computer
Group on Novell NetWare 4.1 for Network Administration.
• Attended In-house training and pre-arranged classes at Denver Health.
• Provided excellent support as Site Lead working WAN/LAN configuration issues, such as one-way trust
establishment, firewall IA issue mitigation through NOC, and IP subnet scope (range) selection and setup with
WAMNET router team. .
• Secret Clearance – Jun 2008 – finalized DISCO. Active currently –
• EOUSA/DOJ clearance waiver granted – May 2004 - Agency specific clearance - NACI applied.
DETAILED EXPERIENCE:
Booz Allen Hamilton, N. Charleston, SC
May 2008 – Present
Information Security Engineer (Associate)
• Provided comprehensive IA Engineering, IA Documentation, IA Testing/ Auditing and consultation support to
SPAWARSYSCEN Atlantic PMO on behalf of VA Chapter33 program; NAVMISSA SCTS/HBSS software and
Navy Medical client staffs based OCONUS and throughout the US.
• Worked with DISA and SCTS engineers regarding newest releases and STIG’s for NAVMISSA SCTS program
supporting Retina/Hercules vulnerability scanning/remediation programs for USMC and Naval medical
hospitals.
• Successful by increasing number of SCTS sites reporting through tracking and implementation of email
campaign to bring sites into compliance. Achieved 95% compliancy from 50% average or below.
• Designed matrix then implemented; per IA Lead and PMO recommendations, Security Awareness Training
program to continuously monitor CH33 personnel by tracking compliance to DoD/SPAWAR training
requirements. Performed quarterly reports with monthly excel spreadsheet audits to provide non-compliance
lists to management. Sent customized reminder of compliance emails out with high number of replies in
support of process to ensure timely compliance to IA requirements.
• Worked with IA Analyst in support of POA&M mitigation for Gold Disk builds and quarterly SCA testing results
on CH33 LTS application. Provided VA, per IA Lead with extremely large number (over 600) mitigated
POA&M findings on time and accurately for monthly submission (Oct 2010). Exposure to Agile Methodology
using Sprints and data entry into Rational Team Concept to structure User Stories/Tasks for daily IA scrum
calls.
• Provided input on daily scrum, build out or IA daily calls regarding IA support status for work in progress.
Coordinated with other development, infrastructure or operations personnel as required to answer questions
or provide IA support as required. Received SPAWAR BRAVO ZULU award in support of Navy Medicine
Sustainment activity.
Accomplishments:
• Provided proof of concept for SCTS support of Naval Medical sites and report generation via centralized
console server. Provided IA support for PMO for Veterans Affairs in implementation/documentation of
Security Awareness Training program for over 450 Chapter 33 LTS users. Security Plus certification Mar
2010. Policy and procedures documentation rewrites, SSP entries and documentation version updates.
BAE Systems, Columbia, SC
May 2004 – February 2008
Sr. Network Engineer/Network Engineer/Network Specialist
• Provided technical consultation to System Managers, via phone, MS Terminal Services client, or SMS relating
to network operating systems, software, and hardware support.
• Networking and Security issues were also handled, as SOC liaison for the TechOne Hotline group.
• Combined directly with SOC/security personnel to coordinate and resolve any disconnection of ISS sensor
servers and mitigate downtime issues. This required connecting remotely to ISS systems when possible and
analysis of Cisco switch port conditions where the SPAN had been broken, ISS software service had stopped
working, or for GPO policy reasons.
Page 3 of 5
• Collaborated with ISS/SOC personnel to mitigate and remedy effects of virus attacks/intrusion detection
scenarios in real-time with users.
• Analyzes complex local and wide area network system issues, planning and designing solutions, evaluating
software, configuring operating systems, software, protocols switches, security, and communications media.
• Resolved difficult interoperability problems and remotely assists with the installation of software/Compaq and
HP Servers/Printers, workstations, patches, and technical bulletins. Documented problem/solutions in
Remedy system.
• Developed technical documentation/procedures, as required and works with General Integration when asked.
• Fielded large number of calls in support of CMS, FMIS2, VNS and other ancillary EOUSA based systems, to a
high level of resolution.
Accomplishments:
• Provided direct support for help desk problem resolution by completing large number of Remedy ticket
requests in 2006 for EOUSA– received in-house accommodation for best performance/excellence in support
activities for October-November 2006. Received Dec 2007 “What Great Service” award and cash bonus for
exceptional support activities when staff was reduced and workload was increased to meet shortfall of staffing
needs for people being absent.
Software Used: MS Windows, Exchange, CISCO, TCP/IP, Remedy, Oracle, In-House software, MMC consoles
TEK Systems - (The United States Marine Corp), Parris Island, SC
February 2004 to May 2004
Lead Rollout Technician
• As technician, responsible for setup, installation, configuration and deployment of systems at USMC Parris
Island Depot for 1200 seat deployment through NMCI.
Software Used: Windows 2000 Professional, Exchange 5.5, Oracle, SLDCADA, PD2, COGNOS, UDMIPS and
Recruit Eval, MTF
GLS Associates, Inc., N. Charleston, SC (home office Alexandria VA)
June 2002 to December 2003
Site Lead/Site Data Analyst/Systems Engineer Migration Planner
• As Site Data Analyst/SEMP/Site Lead, provided engineering, management and technical support to various
NMCI teams at NWS Charleston, coordinating IT activities at SPAWAR, NNPTU, NAVFAC and for other
Navy/Marine commands. Performed systems requirements analysis in the forms of test bed setup (Citrix),
site surveys, and interviews.
• Utilized/demonstrated proficiency in working with Ports/Security and firewall modifications from team
coordinating with the NRFK NOC, NMCI and WAMNET to allow access into NMCI and SPAWAR networks by
opening required ports; thus allowing data traffic in or out.
• Requests and coordination of UDP Port access were tightly controlled and approved by both SPAWAR and
NMCI prior to opening. Regarding UTNpp experience, one way transitive and in-transitive trusts were created
between NMCI network and SPAWAR S & T network(s) to allow DOMAINS to be accessed by SPAWAR
(personnel) in outbuildings (reach back) serviced by other NT servers.
• Duties as Site Lead included planning, coordinating, and facilitating meetings with the principal parties; also
develop material to support weekly meetings, and ensure all action items are tracked through completion up
to rollout and beyond. This was achieved through submission of a (SiteRep) spreadsheet(xls) to include total
rollout statistics in addition to a journalized chronology of events at various commands including SPAWAR for
NMCI.
• Tracked performance and met customer needs during various rollout(s).
Accomplishments:
• Received commendations from client, verbally and written; for customer support at SPAWAR, NWS, BRIG,
NNPTU and NAVFAC respectively.
• Responsible for management oversight and tracking logistics/data analysis/data collection and daily
performance of small IT/logistics staff by meeting customer needs during various rollout(s).
• Doubled as a management liaison to Novell migration engineers ensuring site server data was migrated on-
time and accurately with proper ACL permissions and data integrity maintained for NWS/SPAWAR customers
in real-time (overnight). This migration process was duplicated successfully for other commands acquiring
Windows 2000 Server access as well.
• Acted as a liaison to onsite migration engineers to ensure site server data was migrated on-time and
accurately with proper permissions and data integrity maintained for NWS/SPAWAR customers. This process
was duplicated successfully for other commands as well.
Software Used: MS Windows 2000/NT, Novell, 4.1, Citrix, MS Office, Access 2.0, In-House software
Page 4 of 5
Glotel, Tempe, AZ
Feb 2002 to May 2002
POS Consultant
• Responsible for SCO UNIX to AS400 conversions, including IBM terminal setup/configuration; QA and setup
coordination with store manager. Total 500 stores to be converted of which 350 were converted.
Software Used: UNIX, AS400, MS Windows 2000
Denver Health, Denver, CO
March 2001 to October 2001
Systems Administrator
• Performed admin, maintenance, troubleshooting and repair of a SCO Unix BRITE IVR based system, which
included all server support/communications functions in-house
• Logistics support as management POC to dept engineers/comm. personnel for data center/Telco
migrations/maintenance “fire-drills” using Windows NT/2000 based servers.
Software Used: MS Windows NT Workstation, MS Windows Server 2000/2003
West Metro Fire Protection District, Lakewood, CO
December 2000 to January 2001
Network/Systems Administrator
• Responsible for NT Server Support and also emergency call dispatch support for communications personnel
using an IBM AS400 system. Supported fire station systems and desktop setup using Windows 95/98 and NT
Workstation 4.0
Software Used: MS Windows 95/98/ NT Workstation 4.0, IBM AS400
SRC, N. Charleston, SC
November 1993 to November 2000
Network Administrator/Network System Analyst
•Primary responsibilities included management of hardware/software support of SPAWAR engineering
activities offsite at Charleston, SC office. This included WAN/LAN based hardware/software such as printers,
Pentium PC’s/Mac’s, Windows NT/95, Novell and Microsoft Office 97 desktop applications. Retrofitted, ported,
and re-integrated NT 3.51 based client/server platform to Novell NetWare 4.10 with GroupWise 4.1 on DOS
6.22/Windows 95 Pentiums at SRC-Charleston, 1996 - 1997.
• Upgraded network system form NT 3.51 to NetWare 4.11 and GroupWise email v5.5.
• Upgraded over 65 PC systems to FAT32 and overhauled bios/hardware/software to ensure Y2K compliance
across the board for all users. This process included upgrades to Office 97 SR-2, IE 5.0, Netscape 4.7,
EasyZip 3.0, Windows 95 Rel 2b/Windows 98, NT 4.0 Svc Pk 6, etc.
• Provided telco resources/PC subnet access for SERCO employees leasing company space in-house for
National Science Foundation in the exploration/research of Antarctica at McMurdo Bay.
• Reported to VP of Admin and received instruction from Primary Administrator in Atlanta for direction of tasks –
was sole LAN management POC in Charleston responsible for total system support locally to engineers up to
VP/General Manager.
• SIN project required CM preparation, editing, and consulting with the customer; checking for auditing changes
that are made in manual preparation.
• Utilized CMPro logistics tool in testing for ILS support of SPAWAR and ATC programs.
• Supported other ILS programs such as Haystack for access for logistics support by project staff
• Documentation of the WAN/LAN topology for provision of useful information to track the existence of various
interconnected LAN’S spread throughout NAVY commands globally.
Accomplishments:
• Supported, site-surveyed, and consulted on RFP development to CPW for City of Charleston regarding large
scale LAN/WAN integration using NT 3.51 and IBM mainframe systems. Provided logistics support
throughout bid.
• Commendation for Y2K retro fit hardware, LAN and routers with no issues. Commendation for migration of
NT to Novell 4.1. Instrumental in providing technical support, and logistics setup support for integration of
DEC Alpha’s using VMS to NT based hardware for NOAA ships’ USS Delaware and Ka’imimoana.
Successful accomplishment of the bid for projects in December 1995.
• Received a commendation letter for support of SRC-Atlanta LAN on memory management/PC support using
WordPerfect/MS-Office 4.3/95.
Page 5 of 5
Software Used: MS Windows, Novell Net Ware 4/5, TCP/IP, Citrix, MS Office, WordPerfect, In-House software
Lockheed – WSTF, Las, Cruces, New Mexico
October 1989 to October 1993
PC Coordinator/Analyst
• An expert on PC’s and Macintosh’s working with Lockheed, at NASA-Johnson Space Center/White Sands
Test Facility in New Mexico.
• Supported a user base of 600 PC systems, which included duties such as software/hardware troubleshooting,
• network hardware acquisition, PC/network maintenance and help desk support.
• Created, implemented and taught classes in project management w/Timeline 5.0 for NASA/Lockheed
propulsion test engineers.
• Maintained a separate NASA property account for tracking computer hardware site wide over four years,
• successfully passing a government audit, never having lost a piece of equipment while onsite.
• Supported McDonnell-Douglas Space Systems engineers on Macintosh platforms at the WSTF site; this
included a remote connection to Huntington Beach, CA.
• Installed/supported various graphics design packages for all McDonnell-Douglas Mac’s onsite like MacDraw,
Canvas, etc.
Accomplishments:
• Received written commendation at Lockheed for a network upgrade and customer support.
• Selected for Symantec’s “Train the Trainer” program; developing a project management training curriculum
and executing it through classroom guided sessions successfully
Software Used: Sun Unix/Novell Netware 3.11, DOS/MS Windows, MS Office, WordPerfect, IBM 3270,
Reflections, Apple/Mac’s OS 7.0
COMPUTER SKILLS:
Hardware:
Compaq Proliant DL140/DL380, 3000, ML530, EVO 510/530 workstations, HP nc6400 laptops/dc7700s
workstations and EN servers.
Cisco Routers 3600 series, Cisco Catalyst Switches 3750g, 3750 stack master, 2900/2912/2924 Series,
Cisco PIX 515, 3Com Linkbuilder Hubs/Switches
ADC Kentrox DSU/CSU’s, Motorola 6520 Routers, Ascend Pipeline 50’s, Millenium 2000 PBX, T1 and Frame
Relay support, MAC II, IISE, FX, Powerbook
Software:
MS Office 97-2007; Adobe, Exchange 5.5; Blackberry 957 Desktop Mgr 3.6/4.1, Handheld Verizon, Sprint,
etc, REM/Retina/Hercules vsns. per DISA/DoD requirements
Novell Netware vsn2.15, 3.11, 4.1, 5.1, Windows Server 2003/2008 32/64bit Enterprise Ed
Experienced in MS Office/Visio, WAN/LAN, Microsoft Active Directory
Tools:
Symantec PC Anywhere 4.5, Symantec Norton Anti-Virus, Trend Micro Anti-Virus, F-Prot Anti-Virus, DISA
Gold Disk, McAfee AntiVirus, HBSS, Rational Team Concert, SharePoint Web, SCAP tools
Other Positions:
McDonnell-Douglas Helicopter Company – 1988 – Network System Analyst
Dataphaz, Inc. 1986 – 1988 – Software Support Engineer
Raxis International, Inc. 1981 - 1986 – Business System Support Trainer/Consultant
Whirlpool Corporation 1968 – 1973 – Assembly/SubAssembly
Contact this candidate