Administrative Assistant Customer Service
Resume:
MAURE C. MARTINEZ
**** **** ****** ******, ***. G
Chicago, Illinois 60640
E-mail: *******@*********.***
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Education
Online Training: Introduction to Adobe Illustrator CS
March, 2008
Online Training: Introduction to Windows 2000 XP and Advanced Excel
February, 2006
TechSkill: Certificate in Medical Billing/Coding, Chicago, Ill
February, 2004
Learning Tree International: Introduction to Unix-HP, Chicago, Ill
July, 2001
Northeastern Illinois University: Bachelor of Science, Computer Science,
Chicago, Ill June, 1985
Skills
Multiple Skills: Office Clerical Support, Computer Help Desk Assistance
and Fluent in English and Spanish
Summary of Qualifications
. An accomplished and highly motivated individual with proven management
skills for a fast paced rapidly changing work environment. Have
excellent interpersonal skills and have a strong commitment to
supporting staff members, teams and customers. Excellent general
management, communication, organizational, time management, and
problem solving skills.
Professional Work Related Experiences
Latin Street Dancing
Chicago, Illinois
Officer Manager / Administrative Assistant
2008 - Present
. Support all aspects of customer service and office management.
Activities include: product merchandising, office staffing, office
management, facility maintenance, and general sales. Instituted
inventory control and stock movement improvements to increase
revenues. Improved customer relationships and customer support to
grow sales revenue.
Bernal Graphics
Chicago, Illinois
Office Manager / Administrative Assistant
2007 - 2008
. Support all aspects of customer service and office management.
Activities include: office staffing, office management, and customer
service. Responsible for designing business cards, printing poster
and banners and operating special applications printers. Also
provided computer help desk support.
Latin Street Dancing
Chicago, Illinois
Office Manager / Administrative Assistant / Marketing Assistant
2006 - 2007
. Support all aspects of customer service and office management.
Activities include: product merchandising, office staffing, office
management, facility maintenance, and general sales. Instituted
inventory control and stock movement improvements to increase
revenues. Improved customer relationships and customer support to
grow sales revenue.
Rising Medical Solutions
Chicago, Illinois
Medical Billing Reviewer/ Auditor
2004 - 2006
. Reviewed and audited the HCFA and UB-92 forms to accurately and
appropriately analyze medical billing and make payment recommendations
based on claims history, state laws, fee schedules, available PPO
contracts, client instructions, and company policies and procedures.
Maure C. Martinez Resume
Work History (Cont'd)
CNA Insurance Company Chicago,
Illinois
IT Administrative Assistant
1995 -2004
. Administered, supported and secured enterprise level Unix HP_UX
servers and services, Novell NDS, Windows 2000 XP, NT Domain, EDGE
Project-window 2000XP and CNA proprietary applications for
authorization entitlements. Maintained customer's databases provided
technical phone support and scheduled customers for technical
training. Performed account moves, applications changes, and ensured
appropriate security was applied to all objects and directories.
Created and facilitated training classes for customers and new
employees on Windows 2000 XP, Novell, NT domain, Excel, and Microsoft
Outlook. Provided help desk support.
Computer ETC Oak Park,
Illinois
Administrative Assistant/Marketing
1995 - 1995
. Supported software installation and trained customers on various
applications of Windows 95, WordPerfect 6.1, and PC-DOS. Also
provided help desk support.
ABN-AMRO Chicago,
Illinois
PC Administrator-Consultant
1993 - 1993
. Designed inventory database to control business information. Ordered
needed computer hardware and software for clients. Conducted follow-
up to assure the client's requirements were met.
City of Chicago-IMS
Chicago, Illinois
COBOL Programmer
1985 - 1992
. Supported MARKIV, and wrote COBOL programs. Assisted users from
different City Departments in maintaining their programs. Created and
facilitated training classes for customers and new employees on
WordPerfect, SAS, JCL, TSO/ACF, and PC-DOS.
**Fluent in English and Spanish
Contact this candidate