Manager Loss Prevention

Jack E. Lutz, CCP

**** ******** ******

River Grove, IL 60171-1851

708-***-**** / *******@*******.***

OJECTIVE

Cargo claims/loss prevention management; cargo claims adjuster (full

time/temp-to-hire/part time/temporary/independent contractor).

SUMMARY OF CARGO CLAIMS EXPERIENCE

Over twenty-five years of experience dealing with transportation/insurance

cargo claims and loss prevention (including household goods and commercial

goods). Earned CCP designation through the Certified Claims Professional

Accreditation Council. Served as panel participant and individual

presenter at various Air Transport Association freight claims conferences.

Served as Chairman of the Cargo Claims Sub-committee of the Airforwarders

Association. Served as Secretary of the Certified Claims Professional

Accreditation Council.

EMPLOYMENT HISTORY

March 2008 to June 2010 Cargo Claims Adjuster

(part time March to December 2008; full time thereafter)

Universal

Casualty Company/Kingsway America (Elk Grove Village, Illinois)

Responsibilities

. Processed cargo claims for exempt and non-exempt freight and

determined insurance coverage for same.

. Processed 1st and 3rd party vehicle and property damage claims

and determined insurance coverage for same.

Accomplishments

. Established cargo claims handling procedures (including salvage

procedures) for the newly created cargo claims operations.

December 2007 to December 2008 Assistant to Purchasing

Manager (part time)

FP

Mailing Solutions (Addison, Illinois)

Responsibilities

. Processed purchase orders and performed miscellaneous tasks.

Provided shipping/cargo claims advice.

October 2005 to July 2007 Cargo Claims Manager,

Cargo Loss Prevention Manager

The Custom

Companies / CDN Logistics / Custom Global Logistics (Northlake, Illinois)

Responsibilities

. Managed the operations of and supervised the staff of the Cargo

Claims Department. Responsibilities included: overseeing the

processing of 1) loss/damage/delay claims and any related

property damage claims for TL, LTL and air freight shipments and

2) all risk (cargo) insurance claims; managing the subrogation

efforts with respect to carrier claims and insurance claims; and

training new department employees. Assisted company attorneys

with respect to legal actions.

Accomplishments

. Provided on-going improvements in the computerized cargo claims

processing program along with enhancements to the department

operations to expedite the processing of cargo claims and to

provide statistics for loss prevention purposes.

. Provided input with respect to liability issues for customer and

carrier generated transportation contracts.

. Developed, improved and maintained company policies and

procedures to assure customer satisfaction through reduced cargo

loss and damage claims, including on-site visits to customer

shipping locations as well as participating in loss prevention

"driver rides".

. Developed and maintained loss prevention programs involving dock

and driver operations, carrier and cartage services and customer

operations and packaging issues.

December 2002 to October 2005 Claims Adjuster

TransGuard

Insurance Company of America (Westmont, Illinois)

Responsibilities

. Processed 1) domestic and international general freight

(household goods and commercial) liability claims along with any

related property damage claims, warehouse claims and all risk

insurance claims for clients and 2) subrogation claims against

responsible carriers and warehouses.

. Provided various internal carrier reports.

. Assisted training new employees.

April 2002 to December 2002 Claims Administrator

Avalon Risk

Management (Rolling Meadows, Illinois)

Responsibilities

. Processed 1) cargo liability (air, truck, rail, ocean, domestic,

international), warehouse, all risk insurance and E&O claims for

clients within the United States and their foreign offices and

2) subrogation claims against responsible carriers, cartage

carriers and warehouses.

. Provided various internal insurance carrier and client reports

using a computerized reporting system.

. Assisted training new employees and assisted staff members with

cargo liability claims.

May 1985 to January 2002 Director of Loss

Prevention, Manager of Loss Prevention, Cargo Claims Manager

USF Worldwide /

USF Seko Worldwide / Seko Worldwide / Seko-Air Freight (Itasca, Elk Grove

Village

and

Schiller Park, Illinois)

Responsibilities

. Oversaw the operations of and supervised the staff of the Cargo

Claims Department, including processing loss/damage claims and

claims against insured shipments within the provisions of

various liability regimes (Warsaw Convention, Montreal Protocol

No. 4, COGSA, etc.), insurance policies, tariffs and customer

contracts.

. Contributed annually to the development of a $3,000,000

department budget, including negotiating cargo liability

insurance coverage, all risk cargo insurance coverage and E & O

coverage.

. Provided input with respect to liability issues for customer-

generated transportation contracts.

. Developed, improved and maintained company policies and

procedures to assure customer satisfaction through reduced cargo

loss and damage claims, including on-site audits at company

stations and customer shipping locations.

. Coordinated with various departments and field offices the

handling of unique customer requirements.

. Acted as troubleshooter for company offices, agents, carriers

and customers with respect to shipping, handling and packaging

problems as they related to cargo loss and damage issues.

. Represented company with respect to legal actions brought by

claimants concerning loss/damage claims.

. Guided loss/damage claim arbitration actions before the

Transportation Arbitration Board (TAB).

. Maintained, administered and improved company policies and

procedures as they related to cargo claims.

. Oversaw the publication and distribution of company tariff to

customers and field offices.

. Amended and updated company tariffs, bills of lading and other

documents as required.

Accomplishments

. Assisted company's largest account (an automobile distributor)

with the redesigning of its packaging that reduced its claims by

42% and by 45% in dollar value.

. Auditing of customers' claim activities eliminated numerous

"losing" accounts.

. Developed formal external and internal procedures for the

handling of claims along with monthly manual and computerized

reporting methods for statistical purposes.

. Developed a PC-based cargo claims program using a simplified

database program.

. Redefined claim reports to more accurately reflect actual claims

versus potential claims.

. Implemented a charge back system used to police company field

offices in adhering to company policies relating to the handling

of freight.

. Developed ISO 9002 policies and procedures and job work

instructions for the Cargo Claims Department, Purchasing

Department and Office Services Department which assisted Seko

Worldwide in obtaining ISO 9002 certification.

EDUCATION

B.S. in Business (Marketing), Northern Illinois University, DeKalb,

Illinois.

Traffic & Transportation Certificate, LaSalle Extension University,

Chicago, Illinois.

Several hours of cargo loss/damage claim courses offered by the College of

Advanced Traffic (Westchester, Illinois), Harper College (Palatine,

Illinois) and Triton College (River Grove, Illinois).

Over a 25-year period attended various claim/loss prevention

conferences/seminars sponsored by the Air Transport Association, the

American Trucking Associations, National Cargo Security Council, the Mid-

West Cargo Security Council, the Certified Claims Professional

Accreditation Council and the Airforwarders Association.

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