Customer Service Administrative Assistant
Resume:
Nakia Nelson
Bessemer, AL 35020
*****.********@*****.***
Objective
Payroll Processor/Human Resource Assistant Position
Summary of Qualifications
I have extensive experience in customer service, data-entry, check imaging processing,
and as an AP/AR administrator. I also possess exceptional interpersonal skills,
administrative, organizational capabilities. My software knowledge includes MS Word,
Excel, and PowerPoint. I am dependable, honest, adaptable, and capable of doing a job
well done.
Education
Faulkner University Birmingham, AL Bachelor Business Administration (8/2009-
8/2010)
Relevant Courses of Study:
• Management and Organization
• Financial Management
• Personnel/Human Resources Mgmt
• Human Relations Organizations
• Managerial Accounting
• Business Policy and Strategy
Employment
Regions Bank Birmingham, AL AP/AR Administrator (4/2003-3/2009)
• Reconcile Payments, process and update client accounts.
• Met daily quotas.
• Trained new hires.
• Prepare, receive, review, and verify client accounts.
• Responsible for collection efforts for accounts received.
• Maintain and update accounts.
• Process items alpha-numerically.
• Reconciled ledgers.
• Took monthly test to comply with policies and procedures.
• Handled in/outgoing calls.
UAB Hospital Birmingham, AL Administrative Assistant (5/2000-5/2003)
• Maintain the flow of the office.
• Prepared patient orders and procedures for Drs and RNs.
• Admitted and discharged patients.
• Order supplies daily for department.
• Handled in/outgoing calls.
• Organized charts and placed them in appropriated areas due to HIPPA
Policies.
• Scheduled appointments for patients after discharge with Social Workers,
Physical Therapist, Occupational Therapist and other appointments as
needed.
• Trained new hires.
• Took training classes as needed.
• Took monthly test to comply with policies and procedures.
CheckCare Collections Birmingham, AL Collections Representative (1/1999-4/2000)
• Updated client accounts daily.
• Met telephone quotas daily.
• Used fax, copiers, computers and other electronic devices.
• Set up payment arrangements for clients.
• Use alpha-numeric keying.
• Answering multiple lines both in/outbound calls to and from customers
concerning debts and collections.
References
Available upon request
Contact this candidate