Customer Service Sales

**** ***** ***. ***** 307-***-****

San Diego CA *2109 E-mail: ********@*****.***

Heather A. Misajet

Education 2010 University of Wyoming

Laramie, WY

International Studies-Global Economic Systems

Study abroad- 2008 Seville Spain

Work Experience 1/11-Current LaMaisonnette

La Jolla, CA

Sales Associate- French Luxury-Homegoods store. Selling luxury

i tems including furniture and imported linens. Process phone and

special orders for remote customers. Ordering and pricing

merchandise. Handle cash and credit transactions. Opening and

closing duties.

8/09-12/10 U W Catering

Laramie, WY

Server-Advance to Captain. Large-scale catering division of the

University covering events from casual to formal. Using a team

approach to organization and completion of multiple events.

Responsibilities include supervision, bartending & serving .

2/09-6/09 SkunkFunk

New York, NY

Intern/Sales Associate. Hired as a paid student intern, offered a

part time sales position after completion of internship.

Maintained spreadsheets for inventory and placing orders.

Accountability for customer contact list. Prepared window and

sales floor display and design. Customer sales, stocking and

inventory functions. Maintaining sales receipts, handling cash.

Responsible for opening and closing the store.

h ttp://www.skunkfunk.com

12/08-6/09 F lying Fig Berkeley

Heights, NJ

Server. Delivering excellent customer service in an intimate fine

dining atmosphere. Food and venue set-up/ preparation &

serving for catered events, Processing cash and credit cards.

h ttp://www.flyingfigrestaurant.com/

6/08- 9/08 Cheyenne Regional Med Center

Cheyenne, WY

Summer Intern for Workforce Development Dept. Worked with

several Managers/Directors on a variety of individual projects.

Prepare materials for in-service education and staff orientation.

Audit employee files and prepare reports, reviewing annual

competency and credentials verification. Attend college career

fairs to assist with recruitment activities. Basic clerical duties

including word processing, database management and filing.

2/08- 5/08 Red Robin

Clifton, NJ

Server. Delivering excellent customer service and great food at

t he #1 store nationwide for this franchise. Comfortable with

large groups. Processing cash and credit cards.

8/07- 12/07 U niversity of Oklahoma

Norman, Ok

Administrative Assistant. Providing Customer Service including;

problem resolution to current and perspective students as well as

t heir families. Responsibilities included answering phone

inquiries, providing housing tours, and scheduling appointments.

Basic clerical duties including word processing and filing.

Frequent use -MS Office Suite & proprietary University Housing

software.

8/06- 5/07 Baby Boom Upper

Montclair, NJ

Sales Associate. Providing Exceptional Retail Customer Service

both in store and phone. Worked with computerized clientele

preference program and purchase history. Window design and

display. Inventory functions, cash wrap responsibilities for

upscale children’s boutique. http://babyboom1.com/.

8/04- 8/06 Outback Steakhouse

Cheyenne, WY

Hostess/Curbside Attendant. Greeting /seating customers,

directing co-workers in seating assignments using seating board

tools. Taking phone orders and reservations. Food and venue set-

up/ preparation for catered events. Curbside delivery, processing

cash and credit cards.

5/04- 9-04 North Colorado Medical. Center Greeley,

CO

Summer Intern. Volunteer Svcs. Filing, answering phones.

Varied computer projects including; preparation of executive

summaries, and spreadsheets. Patient/Visitor greeting and way

finding. Assisted in planning and implementing annual gala

volunteer recognition events for several hundred participants.

Linnea Sidi- ph- 307-***-****

References

Michael Kottenstette-Supervisor UW Catering ph- 307-***-****

Lauren Elwell – Student/ Hostess ph- 848-***-****

Other College coursework in Italian, Spanish, and French. Study abroad

Sevilla Spain. Study at Prolog Academy in Krakow Poland- Polish

Accomplishment

language and Culture. Study in Tuscany- Italian Cooking and Culture.

s

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