Customer Service High School
Resume:
Wanda Smith
P.O. Box ****
Bronx, New York *****
*********@*****.***
OBJECTIVE:
Award winning, client focused professional in search of an opportunity
to provide attentive customer service.
SUMMARY OF QUALIFICATIONS:
Highly motivated Customer Service professional. Able to handle a high
volume of customer service calls in a fast paced environment with minimal
supervision. Strong verbal, written and listening skills. Comfortable
interacting with all levels of the organization and public. I have the
skills to negotiate and problem solve quickly, accurately and efficiently.
Very committed to quality and excellence.
WORK OF EXPERIENCE:
11/2010 - 11/2010 Board Of Elections Brooklyn, New York
Customer Service
Directed the voters to their correct voting poll and district.
Demonstrated to voters on how to use the new voting machines.
Provided voters with their voting cards and ballets.
Closed out voting machine at the end of the Election.
09/2007 - 02/2008 Apex Systems Inc, New York, New York
Data Entry Clerk
Provided accurate and prompt problem solving resolutions to
coordinators. Ensured customer satisfaction and retention while providing
information. Reviewed orders received via e-mail or fax and submitted to
the correct department. Accessed information from a variety of sources
including web based systems.
12/2004 - 10/2006 Kelly Services/ Blue Cross Of California
Camarillo, CA
Customer Service Professional
Identified, researched and resolved customer complaints.
Provided prompt and accurate information regarding the companies products
and services within the HIPPA guidelines.
Researched billing issues and misapplied payments.
Followed up on customer inquiries and immediately resolved.
EDUCATION:
1/1999 University Of The State Of New York
Albany, New York
High School Equivalency Diploma
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