Customer Service Manager
Resume:
Tammy Cliburn
Woodsboro, Texas 78393
*********@*****.***
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Profile Summary
• Experienced professional with a proven track record in insurance sales, banking and retail
management.
• Excels at interacting with others at all levels to ensure goals are attained.
• Talented sales-strategist who takes a proactive approach.
• Excels within highly competitive environments where leadership skills are the keys to
success.
• An effective manager with the skills necessary to direct, train and motivate staff to its
fullest potential.
Experience
Wells Fargo Bank, N.A. 2009 to present
Assistant Store Manger
• Management position accountable for soliciting new accounts and developing
relationships to help customers financially succeed.
• Cross-sell banking services and products to clientele.
• Partner with the store manager to position the store team for success.
• Training, coaching and developing a highly-engaged sales team.
Service Manager
• Teller line and lobby management
• Manage and delegate essential tasks to ensure operational integrity and functionality of
the bank.
• Create and maintain a positive customer experience.
Personal Banker
• Build and maintain customer relationships by providing outstanding customer service,
• Strive to meet and exceed challenging sales goals.
• Ensure financial needs and goals of customer are met.
• Utilize listening skills, CAW sheets and Match Talk when making customer
recommendations.
Teller
• Complete customer transactions while ensuring the customer receives the “WOW”
experience.
• Ensure financial needs of customer are met.
• Utilize tools provided, such as SVP and SVT solutions, to offer and sell customers
products to meet their financial needs, goals and wants.
Tammy Cliburn
Page 2
Lenders Insurance Agency 2006 to 2009
CPI Sales – Service Representative
IT-Data Processor – Account Manager
• Assist client with insurance coverage’s based on assessment of needs by analyzing
Production Reports and Loss Ratio.
• Create proposals and presentations to promote the sale of products such as CPI and GAP.
• Proactive solutions including both inbound and outbound calls, post-sale follow up and
problem solving.
• Performed time sensitive maintenance before and after account processing including
Endorsements and Waivers.
• Entered updates to pertinent insurance data while ensuring accuracy of insurance policies.
• Managed collateral tracking of accounts.
• Produced expiration reports through the final steps of policy issue.
Ulta 3 Cosmetics & Salons
Lead Area Manager
• Assist in creation and implementation of actions that restores quality and profitability to
14 salons.
• Daily operational procedures with a heavy focus on customer service and client retention.
• Recruit and train Area Managers.
• Maintain inventory, expense reports and profit and loss.
• Achieved accountability of payroll through ADP and employee records.
Education
Texas General Liability Property and Casualty Licensed 2007
Trinity Valley Community College 1993
Tammy Cliburn
Professional References
Dallas Gilden
Kleberg National bank
Corpus Christi, Texas
Melody Gaymon
Wells Fargo Bank, N.A.
Rockport, Texas
Tammy Davila
Wells Fargo Bank, N.A.
Ingleside, Texas
Robin Warncke
Progress Equity Partners
Dallas, Texas
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