Customer Service Human Resources

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Rebekah Rich

May ****

I'd like to take this opportunity to explain and highlight my skills as a

potential candidate with your company. I have experience in the Travel industry

working in Reservations for a major commercial airline and administrative

experience in owning my own. The combination of my various employment

experiences creates the ideal recipe for a successful match for your query. In

addition to my work history, I also encompass the personality and confidence of a

productive and hard-working employee.

In working for US Airways, I began as a Reservations agent booking domestic and

international travel. Over the course of my employment with the company, I have

been promoted to a Chairman's Preferred representative working with members of

Congress as well as Executive members of the airline's Frequent Flyer Program.

In this capacity, I arrange and manage past, present and upcoming leisure and

business travel for individuals based on their needs. I'm extremely familiar and

comfortable with the policy/procedures of this industry as well as the process of

making travel arrangements. As a result of being exposed to all of the resources

of this industry, I've become extremely familiar with the Travel industry in

general including making hotel and ground travel arrangements as well as planning

and scheduling activities.

Before working in the Travel industry, I owned a small business. In this

position, I was exclusively responsible for creating, developing and managing all

business functions including but not limited to administrative duties, scheduling

interviews with qualified employees/clients, implementing orientation and

training programs, and executing effective time management in order to maximize

productivity. I excel in managing staff due to my easygoing but firm and fair

personality. I know to be a respected and positive team leader, it's vital to

respect and have a connection with staff. Another key factor I mastered during

this time was organization which became invaluable in both my personal and

professional life. Overall, I'm so thankful for the knowledge I gained in

general about customer service, business administration, marketing, and sales.

On a personal level, I fine tuned my communication and problem solving skills.

Though both of these fields are completely different, the assortment of demands

and duties required by them show I am versatile and flexible no matter what the

working environment. It also shows I'm able to work as both an individual and as

part of a team.

Again, the sum of all my experiences and personal attributes leads me to this

position which is a perfect match for both me and the company. I'm looking

forward to the opportunity of taking time to elaborate on my knowledge and

experience as well as to learn more about this company.

Thank you for your time and consideration.

Rebekah Rich

117 Ross Lake Lane; Sanford, Fl 32771 H-407-***-**** C- 386-***-****

********@*****.***

Career Focus

Energetic, results- oriented individual eager to bring strong administrative

skills to a growing company in the human resources department. Areas of

expertise include customer service, interviewing/hiring, and training.

Hard-working, multi-tasking individual with outstanding telephone, scheduling,

documentation, and communication skills. Quick learner; adaptable/flexible;

ability to work independently or as part of a team.

Skills

Extensive customer service, administrative and human resources experience

Over 4 years experience with travel booking and heavy scheduling

Microsoft Office Proficient

Expertise in hiring, developing and managing staff

Self Starter with professional manner

Creative Problem Solving

Education

University of North Carolina at Greensboro

Liberal Studies

Focus on Sociology, Social Work and Psychology

Experience

US Airways

Reservations/Sales

March '07- Present

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize efficiency

Booked heavy domestic and international travel for major commercial airline for

leisure and business travelers

Responsible for learning and retaining company policy/ procedures and relaying

appropriate guidelines to prospective customers

Liaison for Congress and Executive level members of Frequent Flyer program

including updating and managing profiles/accounts, providing customer

service/support, and scheduling/booking upcoming travel reservations

An Extra Pair of Hands, Inc.

Nanny Placement and Babysitting Network Service

Owner/Director

January '04- November '07

Developed and implemented employee manual outlining all business procedures and

office policies

Facilitated acquiring new employees by scheduling training, answering questions

and processing paperwork

Responsible for training all new employees to ensure quality of customer service

Key Words: Customer Service, Human Resources, Microsoft Office, Training,

Travel Booking, Administrative

*References available upon request

Contact this candidate