Customer Service Quality Control
Resume:
Mariela Hidalgo
Homestead, FL *3033
*************@*****.***
OBJECTIVE: Customer Service position utilizing foreign language skills to serve clients’ needs
SUMMARY OF QUALIFICATIONS
• Strong writing and communication capabilities
• Proficient in the use of Windows, Microsoft Office; Word, PowerPoint, Internet, and E-mail
• Bilingual - fluent in English and Spanish
• Type- 50 wpm
WORK EXPERIENCE
All Source Intelligence Analyst- United States Army, Fort Gordon, GA Jun 2007- Oct 2010
• Performed all source military and geo/political analysis on the Middle East region in support of
ARCENT.
• Worked for INSCOM and EUCOM on Intel missions and exercises while abroad in Germany,
Egypt, and Kuwait.
• Honorably discharged
Agricultural Inspector-Florida Department of Agriculture, Homestead, FL 2006-2007
• Worked as a seasonal inspector checking and conducting quality control of agricultural produce.
• Verified that handling procedures met regulatory requirements.
411 Bilingual Operator-Bell South, Miami, FL 2006-2006
• Completed training in handling calls and providing information to callers in either English or
Spanish.
• Listened to customer requests, referring to alphabetical or geographical directories to answer
questions and provide telephone information.
• Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking
details or complete information.
• Offered special assistance to persons unable to dial or who were in emergency situations.
• Performed clerical duties such as typing, proofreading, and sorting mail.
Mariela Hidalgo
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Package Handler-Federal Express Ground, Miami, FL 2005-2005
• Verified that items were addressed correctly, marked with the proper postage, and in suitable
condition for processing.
• Placed incoming or outgoing letters or packages into sacks or bins based on destination or type,
and placed identifying tags on sacks or bins.
• Cleared jams in mechanical equipment.
• Lifted and unloaded containers of mail or parcels onto equipment for transportation to sortation
stations.
Medical Biller and Coder-Medical Business Services, Coral Gables, FL 2004-2005
• Verified accuracy of billing data and revised any errors.
• Operated typing, adding, calculating, or billing machines.
• Resolved discrepancies in accounting records.
• Contacted customers to obtain or relay account information.
Primary Caregiver for Elderly Parents-Homestead, FL 2000 - Present
• Administered bedside and personal care, such as ambulatory and personal hygiene assistance.
• Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and
running errands.
• Shopped, planned, prepared nutritious meals, and assisted in the maintenance and upkeep of
household.
• Provided transport to locations outside the home, such as to physicians' offices or on outings,
using a motor vehicle.
EDUCATION
Associates Degree, International Relations, Miami Dade College, FL, 2007
Coding Certificate, Health Information Management, Miami Dade College, FL, 2004
INTERESTS
Creative writing, traveling, metal detecting, and white water rafting
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