IT Professional
Executive Profile
Offering Advanced Skills and record of consistent, High Quality Performance
in System / Network Installation, Configuration, Migration, Designing and
Development Software (IT Systems), Designing and Development Databases
Systems and Problem Resolution Activities.
Quality focused IT Professional with more than 8 years of experience in
Information Technology Jobs (Software and Hardware Support specialist).
Proven ability to create and deliver solutions that meet corporate
objectives tied to business and technology performance. Comfortable
operating in wide range of platforms and environments, Effective
communicator, able to explain complex processes in easy to understand terms
for end users. Quickly learn and master new technology, equally successful
in both team and self-directed settings, and proficient in a range of
computer systems, languages, tools and testing methodologies.
Technology Summary
. Certifications: MCP, MCTS, MCITP
Systems: Windows 9X/NT/2000/XP/Vista/7 and Mac OS
Servers: Windows 2000/2003/2008
Databases: MS SQL Server, MY SQL (Beginner), Relational Databases
Languages: Visual Basic, SQL, HTML, ASP, CSS (Beginner), PHP (Beginner),
Java (Needs Practice)
Accounting Package: QuickBooks, Sun System - International Accounting
Software (Certified Support) Application Tools:
Broad knowledge of Network infrastructure (WAN, LAN, VLAN) in configuring
desktop
Network connectivity, TCP/IP, Active Directory Administration, Knowledge of
Network designs
and Support issues, Applications & Tools, Proficiency in PC software and
Office productivity
tools, MS Office, Remote management tools, Web-based, X-Case, SQL-Server,
Enterprise
Architecture, STATA, SPSS
EducationTechnical Capabilities & Experience
. Software Development Life Cycle (SDLC)
. 24x7 Network & Data Center operation/support
. Applications and technical training/support
. Business and IT disaster recovery testing
. Customised solutions and systems
. Windows Active Directory
. MIS, HR Support, ITIL support
. Database Design and Development
. IT infrastructure, operations, solutions, cost/ resource saving
. LAN and Enterprise Wide Area Networks
. Microsoft SharePoint applications
. Multiple hardware and software platforms
. Network design, monitoring and troubleshooting
. Web Designing and Administration
. Standardisation and risk/security management
. VMware Workstation
Work Experience
Title Company Duration Location
Senior IT Specialist Research Triangle April 2010 - Tanzania / USA
Institute (RTI) March 2011
IT Administrator / Data Ifakara Health Institute May 2006 - Tanzania
Manager (IHI) March 2010
Network & Database Subsahara Advancements Feb 2005 - Tanzania
Administrator Ltd April
2006
Desktop Support Specialist Nakheel April 2004 - U.A.E
Nov
2004
Assistant Computer Infocom Technologies Jan 2003 - Tanzania
Programmer/Network Feb
Administrator 2004
Research Triangle Institute (RTI) (www.rti.org) Tanzania / USA
Senior IT Specialist 2010 - 2011
. Supporting Windows-based computers, laptops, and servers.
. Support Active Directory (AD) - Add users, delete and control permissions
. Ensure Windows and other computer software is maintained and that patches
are promptly applied.
. Ensure that anti-virus software is installed on all computers and
servers, running regularly and kept
Current.
. Ensure that information is backed up in accordance with RTI policies and
procedures.
. Provide user support
. Supporting HR and Payroll system database - MS SQL Server 2008 Express
Edition
. Maintain spare parts and perform hardware repairs and restoration
. Maintaining network infrastructure including ISP, router, Ethernet
switch, printers, PABX and VoIP
. Perform routine Moves, adds, and changes
. Monitor network performance
. Perform and/or coordinate repairs
. Report outages and status of repairs
. Maintain documentation on IT inventory, service providers, ISPs, and
maintenance contracts.
. Assisting with procurement of IT equipment in multiple countries
. Supervise IT service providers in Dar es Salaam and across other Tanzania
and Zanzibar areas
. Ensure compliance with RTI Information Security policies, procedures and
standards.
. Provide oversight and management to junior level IT support staff based
within the Tanzania Malaria
Control Program.
. Oversee Malaria Epidemic Early Detection System (MEEDS) and Geographic
Epidemiological Outbreak
. Monitoring (GEOM) IT related Components.
. Data Based management for all entomological and IRS activities.
. Other assignments as assigned by the Director of Finance and
Administration (DFA).
Ifakara Health Institute (www.ihi.or.tz) Tanzania
IT Administrator / Data Manager 2006 - 2010
. Analyzing system logs and identifying potential issues with computer
systems.
. Introducing and integrating new technologies into existing data center
environments.
. Performing routine audits of systems and software.
. Supporting SunSystem Accounting Package Database using MS SQL Server
2000 and MS SQL Server 2005.
. Developing different applications with back end database SQL Server
2005 or MS Access 2007/2010
. Developing reports using Crystal Reports
. Support Active Directory (AD) - Add users, delete and control
permissions
. Installation of Windows server 2003 and RAID Hard disk
. Applying operating system updates, patches, and configuration changes.
. Installing and configuring new hardware and software.
. Control Replication between file servers
. Make sure VMware system is running perfectly
. Adding, removing, or updating user account information, resetting
passwords, etc.
. Answering technical queries.
. Responsibility for security.
. Responsibility for documenting the configuration of the system.
. Troubleshooting any reported problems.
. System performance tuning.
. Ensuring that the network infrastructure is up and running.
. Managing NMCP(National Malaria Control Programme) Data
. Producing malaria report according to system and SOP
Subsahara Advancements Ltd Tanzania
Network & Database Administrator 2005 - 2006
. Design and Develop New Database using MS SQL Server 2000
. Design Databases system using Xcase tools
. Monitoring and Administering Office Database
. Monitoring office network and make sure everything working properly
. Designing network for other office as a IT Consultancy
Nakheel (www.nakheel.ae) U.A.E
Desktop Support Specialist 2004 - 2004
. Support all Desktops and Laptops of the office
. Support networking system of the office
. Supporting Printers and other IT Peripherals
. Make Staffs Daily Backup
Infocom Technologies (www.infocomtechnologies.com/) Tanzania
Assistant Computer Programmer/Network Administrator 2003 - 2004
. Analyze and design new computer application
. Support TV/Radio Advertisement Log Database System (MS SQL Server
2000)
. Running Queries from MS SQL Server 2000
. Develop different computer application
. Monitoring and ensuring that the network system of the office are
function perfectly
Education
Microsoft Certified Information Technology Professional (MCITP) - WINDOWS
SERVER 2008
. Microsoft Certified Professional (MCP)
. Windows Server 2008 Enterprise Administrator: Configuration
. Microsoft Certified Technology Specialist (MCTS)
. Windows Server 2008 Application Infrastructure:
Configuration
. Microsoft Certified Technology Specialist (MCTS)
. Windows Server 2008 Network Infrastructure: Configuration
. Microsoft Certified Technology Specialist (MCTS)
. Windows 7: Configuration
. Microsoft Certified Technology Specialist (MCTS)
. Windows Server 2008 Active Directory: Configuration
Institute of Management and Information Technology,
. Postgraduate Diploma in Strategic Business and Information Technology,
(NCC - UK), Dec 2009
New Horizons,
. Certificates, IT Special Courses, May 2007
. Introduction to Management Information System [MIS]
. Introduction to Information Technology Infrastructure Library [ITIL]
. MCSA - Microsoft Certified System Administrator
. Computer Networking & Management
. Research Methodologies
Learn IT (Institute of Business and Information Technology),
. Advanced Diploma, International Advanced Diploma in Computer Studies
[IADC] - (NCC - UK), Dec 2002
Learn IT (Institute of Business and Information Technology),
. Diploma, International Diploma of Computer Studies [IDCS] - (NCC - UK),
Dec 2001
Awards
. Database Managements - Guardian UK, 2004
o How to Manage Media Data conducted in Morogoro by Guardian UK.
. Website Developments and Administration - Soft-tech, 2004
o Website Designing and Administration by Softech Dar es salaam.
. Network and System Security Administration - Jaytech India, 2005
o Held in Dar es salaam, Tanzania
. Designing Global Malaria Programme - NMCP and WHO, 2006
o Participating of Designing New Global Malaria Programme with Dr
Maru Aregawi, Dr Molten Fabrizio
and Ryan William.
. Library over Internet - HINARI and AGOA (WHO), 2007
o Attending Training of Library over Internet and how to search
health record over Internet.
. Data Analysis and Managements - MUHAS - HARVARD UNIVERSITY, 2007
o How to Make analysis of data clusters
o How to Manage Different Data Clusters
. SunSystems Accounting System Training - Advancement Pty - South Africa,
2008
o Installation
o Supporting
o Configuration
o Administer Database MS SQL 2000/2005
References
. Dr Hassan Mshinda
Director General
Commission of Science and Technology (COSTECH) - Tanzania
Dar es Salaam, United Republic of Tanzania
Cellular +255*********
Email: ********@*******.**.**
Mr. Mubita Lifwatila
Director of Finance and Administration
Research Triangle Institute (RTI International)
Dar es Salaam, United Republic of Tanzania
Cellular +255*********
Email: **********@**.***.***
Mr. Gregory Buchholz
Senior Project Administration Specialist
Research Triangle Institute (RTI International)
Center for International Health
805 15th Street, N.W., Suite 601
Washington, DC 20005 -
Tel: +1-202-***-****
Fax: +1-202-***-****
Email: *********@***.***
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