JOHNIE J. SIMMONS
**** ****** *****, *** *****, CA 92122 619)
***-**** *******.*******@*****.***
SUMMARY OF QUALIFICATIONS
Recently Microsoft Office Specialist certified with fifteen years
experience in customer service. Experienced in inventory management and
home improvement product sales and service. Can coordinate projects and
meet deadlines. Decisive and direct in responding to constant business
environmental changes. Knowledge of business management practices with
exceptional customer-focused approach. Committed to self-education to stay
with current technologies.
EDUCATION AND TRAINING
Microsoft Office Specialist (MOS) Certification
Locksmith Certification and License (# LCO 1323)
General Education Course Work, Lincoln University, Jefferson City, MO
High School Diploma, Central High School, St. Joseph, MO
TECHNICAL SKILLS
Office Word
Office Excel
Office PowerPoint
Internet Explorer Internet based research
Data Entry
Alpha Numerical Filing
Accurate Records Filer
Excellent communication skills
Customer Service skills
Email Applications
Administrative tasks
Time Management
Report
Phone Skills
WORK EXPERIENCE:
Caltrans District 11, Facilities MS-250, San Diego, CA
Present
ADMINISTRATIVE SUPPORT
Data base accessing, e-mails and phone calls. Process maintenance work
orders. Coordinate and file photo identification and building access cards.
Coordinate department event request.
Simmons Mobile Lock and key, San Diego, CA
04/1999-Present
OWNER AND OPERATOR
Self Employed: Manager / Owner and Operator
Perform basic home garage door opener service such as removal, installation
and reprogramming of remote transmitters. Offering 24/7 vehicle emergency
lockout response. Specializing in residential lockset repairs, replacement
and rekeying. Regular participant of continuing education courses to stay
current with new technology. Keep regular follow-ups to maintain customer
loyalty.
The Home Depot, Escondido, CA (Store # 1053)
01/2008- 10/2010
PRO ACCOUNT SALES ASSOCIATE (PASA)
Generated outside store accounts by contacting building contractors and
property management companies. Sometimes making formal presentations of
products and services on location. Personally monitored accounts for
customer satisfaction and feed back. Specialized in the sale of door and
window units. With a weekly sales average of $6,000.00. Also worked the
contractor service desk for point of sale transactions.
SGO Designer Glass, Escondido, CA
08/2006-01/2008
MANAGER/ OWNER AND OPERATOR
A Retail Franchise specializing in custom stained glass windows as well as
standard windows and doors for Consumers. Furnished and installed.
Maintained an on site product studio for walk in traffic, most sales
generated by phone and in home estimates with product presentation.
Administrative records kept using Microsoft Office software Word
documentation, Excel spreadsheets and Outlook communication and PowerPoint.
The Home Depot, Encinitas, CA (Store # 6612)
11/2002-08/2006
MILLWORKS SPECIALIST
Assist customers in choosing size and quality of doors and windows for
Commercial and Residential projects, Usually taken from rough draft or
blueprint schedule take offs. Comprise totals and close point of sale.
Also, setup the delivery and pickup of orders. Received the Top Sales Merit
Badge four years consecutively for making the District Annual Top 5
Salespersons List.
The Home Depot, San Marcos, CA (Store # 1033)
06/1999-11/2002
DEPARTMENT SUPERVISOR FOR MILLSWORKS AND BUILDING MATERIALS
Analyze weekly sales reports to track customer flow and buying habits.
Order merchandise to rate of sale, making sure to stay within inventory
level and budget guidelines. Prepare work orders for department associates
tasks regarding maintenance and merchandise shelf stocking also prepared
associates weekly work schedules from customer flow charts. Administer
quarterly job performance reviews. Received Department of the Month
numerous times, during the course of three years and exceeded predicted
sales goals annually.