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Customer Service Sales

Location:
San Diego, CA, 92122
Posted:
June 19, 2011

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Resume:

JOHNIE J. SIMMONS

**** ****** *****, *** *****, CA 92122 619)

***-**** *******.*******@*****.***

SUMMARY OF QUALIFICATIONS

Recently Microsoft Office Specialist certified with fifteen years

experience in customer service. Experienced in inventory management and

home improvement product sales and service. Can coordinate projects and

meet deadlines. Decisive and direct in responding to constant business

environmental changes. Knowledge of business management practices with

exceptional customer-focused approach. Committed to self-education to stay

with current technologies.

EDUCATION AND TRAINING

Microsoft Office Specialist (MOS) Certification

Locksmith Certification and License (# LCO 1323)

General Education Course Work, Lincoln University, Jefferson City, MO

High School Diploma, Central High School, St. Joseph, MO

TECHNICAL SKILLS

Office Word

Office Excel

Office PowerPoint

Internet Explorer Internet based research

Data Entry

Alpha Numerical Filing

Accurate Records Filer

Excellent communication skills

Customer Service skills

Email Applications

Administrative tasks

Time Management

Report

Phone Skills

WORK EXPERIENCE:

Caltrans District 11, Facilities MS-250, San Diego, CA

Present

ADMINISTRATIVE SUPPORT

Data base accessing, e-mails and phone calls. Process maintenance work

orders. Coordinate and file photo identification and building access cards.

Coordinate department event request.

Simmons Mobile Lock and key, San Diego, CA

04/1999-Present

OWNER AND OPERATOR

Self Employed: Manager / Owner and Operator

Perform basic home garage door opener service such as removal, installation

and reprogramming of remote transmitters. Offering 24/7 vehicle emergency

lockout response. Specializing in residential lockset repairs, replacement

and rekeying. Regular participant of continuing education courses to stay

current with new technology. Keep regular follow-ups to maintain customer

loyalty.

The Home Depot, Escondido, CA (Store # 1053)

01/2008- 10/2010

PRO ACCOUNT SALES ASSOCIATE (PASA)

Generated outside store accounts by contacting building contractors and

property management companies. Sometimes making formal presentations of

products and services on location. Personally monitored accounts for

customer satisfaction and feed back. Specialized in the sale of door and

window units. With a weekly sales average of $6,000.00. Also worked the

contractor service desk for point of sale transactions.

SGO Designer Glass, Escondido, CA

08/2006-01/2008

MANAGER/ OWNER AND OPERATOR

A Retail Franchise specializing in custom stained glass windows as well as

standard windows and doors for Consumers. Furnished and installed.

Maintained an on site product studio for walk in traffic, most sales

generated by phone and in home estimates with product presentation.

Administrative records kept using Microsoft Office software Word

documentation, Excel spreadsheets and Outlook communication and PowerPoint.

The Home Depot, Encinitas, CA (Store # 6612)

11/2002-08/2006

MILLWORKS SPECIALIST

Assist customers in choosing size and quality of doors and windows for

Commercial and Residential projects, Usually taken from rough draft or

blueprint schedule take offs. Comprise totals and close point of sale.

Also, setup the delivery and pickup of orders. Received the Top Sales Merit

Badge four years consecutively for making the District Annual Top 5

Salespersons List.

The Home Depot, San Marcos, CA (Store # 1033)

06/1999-11/2002

DEPARTMENT SUPERVISOR FOR MILLSWORKS AND BUILDING MATERIALS

Analyze weekly sales reports to track customer flow and buying habits.

Order merchandise to rate of sale, making sure to stay within inventory

level and budget guidelines. Prepare work orders for department associates

tasks regarding maintenance and merchandise shelf stocking also prepared

associates weekly work schedules from customer flow charts. Administer

quarterly job performance reviews. Received Department of the Month

numerous times, during the course of three years and exceeded predicted

sales goals annually.



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