Customer Service Representative
Resume:
LaFoya R. House
***** ******** **** *** *** ***
Riverview, Florida 33578
(*****.****@*****.***)
Objective To obtain a position in a business environment to
utilize my communication and analytical skills
Experience Correctional Officer
Aug 2008-Oct 2010 State of Florida (DOC),
Crawfordville, Florida
Supervised inmates in housing units and those segre
gated for
administrative or punitive measures; instructed inm
ates in
housekeeping and sanitation; supervised the issuanc
e of
clothing and other personal effects to inmates. Mad
e
periodic patrols of quarters and work areas and ini
tiate
counts of inmates at regular and irregular interval
s;
maintained control and discipline including use of
physical
restraint and restraining devices; prevented the in
troduction
of contraband into the institution, entered
disciplinary report information into NCIS system,
conducted staff meetings, trained staff members,
answered multi-phone lines, performed duties at the
central nerve center of the Institution.
Correctional Officer
Oct 2007-Aug 2008 CCA, Greensboro, Florida
Supervised inmates in housing units and those segre
gated for
administrative or punitive measures; instructed inm
ates in
housekeeping and sanitation; supervised the issuanc
e of
clothing and other personal effects to inmates. Mad
e
periodic patrols of quarters and work areas and ini
tiate
counts of inmates at regular and irregular interval
s;
maintained control and discipline including use of
physical
restraint and restraining devices; prevented the
introduction of contraband into the institution,
trained new staff members.
Front Desk Administrator
Nov 2005-Oct 2007 LabCorp, Tallahassee, Florida
Followedoffice procedures and practices, answered m
ulti-phone lines,
maintained office records for patients, performed o
ffice
essential duties such as general typing, filing and
sorting,
,located and retrieved files upon
request from authorized patients,
Received, sorted, distributed all incoming mail an
d faxes, by all tax types,
Utilized other basic office equipment,Handled custo
mer
service functions, collected co-payments, made
appointments
for periodic patients, ICD-9 and CPT coding,
performed paternity testing, entered data in
database
Customer Service Representative
April 2005-Nov 2005 Adeeco (Verizon Wireless),
Tallahassee, Florida
activated customer phone lines, assisted customers
with
account information, calculated daily sales, promot
ed good listening skills, attended in-house
trainings, effectively trained the customer how to
use their new systems, greeted customers in a
professional manner.
Clerk Specialist
Sept 2003-July 2004 AEA (Apalachee Center, Inc)
Tallahassee, Florida
answered phone lines, maintained office records for
patients, performed office essential duties such as
general
typing, filing and sorting, general office duties
,Located
and retrieved files upon request from patients,
Received, sorted, and distributed all incoming mail
and
faxes, by all tax types
,transmission of various materials,
Handled customer service functions, including telep
hone,
reception, collected co-payments, scheduled
appointments
Mail Room Processor
Feb 2003-Aug 2003 Fringe Benefits Mgmt Company
Tallahassee, Florida
processed incoming and outgoing mail on daily basis
,
answered multi-phone lines, sorted mail daily, stam
ped
incoming and outgoing mail, processed benefit claim
s in
database daily
Education Keiser College, Tallahassee, Florida
Sep 2002-April 2004
Associates of Arts in Paralegal Studies 3.65
Certified Correctional Officer
Dean's List
References References are available on request.
Contact this candidate